Planet Subaru

I felt compelled to write a review after my experience with this dealership. I went to test drive a 2012 Legacy that I saw online. Upon entering the dealership I was greeted with a smile, offered refresh with this dealership. I went to test drive a 2012 Legacy that I saw online. Upon entering the dealership I was greeted with a smile, offered refreshments, yada yada yada, nice and friendly just like every other dealership. James was quick in pulling up the Legacy, showed us all the bells and whistles, and then let me and my boyfriend test drive all by ourselves, not accompanied by a Planet Subaru rep (this was new to me as all other test drives I had the sales rep in the back seat). We test drove the car and even took it on the highway - everything was good. Went back to the dealer and explained that we were off to test drive some other vehicles that day. He didn't even try to stop us from walking out the door (first inclination that they really don't want to work for their business)! Fast forward to later that evening, after test driving various vehicles all day we wanted the Legacy. They quote me on my trade at $6k. Previous quotes I received that day were consistently $1k-$1,500 more than this. He proceeds to tell me that they aren't really giving me more for my car, just knocking it off the sticker price. So then I address the sticker price - he says he cant do anything to lower it. Cant lower the trade either. Then he says that Kelley Blue Book trade-ins aren't accurate, then proceeds to pull of Legacy comps on Kelley Blue Book to verify his selling price?!? So contradictory and ridiculous. I am a Director of Sales for a corporation where I get commission and I negotiate, never have I been met with such poor salesmanship. How is this considered being a salesman? It is more like being a clerk where you walk in a store, pick something up off the shelf, and pay for it. In reality, if they just gave me a couple hundred bucks more for my trade or knocked it off the sticker price, I WOULD HAVE BOUGHT IT RIGHT THERE. Went to Mastria in Taunton two days later and bought virtually the same car (with the same customer care plan mind you, tires and everything for life) for $2k less at the end of the day! They even acted like they wanted my business! Don't waste your time at Planet Subaru. Go to Mastria and get treated with respect and get a fair deal. More

Bought a 2010 forester one year old with extended warranty at a cost of $2000! Brought in for rattle in such roof was not covered because it still worked! Then a while later it was brought in for a e warranty at a cost of $2000! Brought in for rattle in such roof was not covered because it still worked! Then a while later it was brought in for a engine oil leak. They thought it was leaking from the head but not bad enough to be covered under the warranty they sold us! Spots of oil all over my drive way!!! Finally brought in for a sticker told me we needed rear brakes for $600! Said forget it they put a rejection sticker on! !!! I was a mechanic and checked them myself they were about 65% worn they lied just to get the work. Stay away from planet suburu they are thieves. We traded the forester the next day for a Nissan. Rouge! Do not buy a suburu they have noisy engines and leak oil.stay away from planet suburu More

I recently purchased a new car at Planet Subaru in Hanover, Ma and I would like to a great staff on making my visit to Planet Subaru the best experience I’ve had in purchasing a new car. I never felt Hanover, Ma and I would like to a great staff on making my visit to Planet Subaru the best experience I’ve had in purchasing a new car. I never felt any pressure. Larry Terrio was very knowledgeable and great to work with. Stephen in credit made the process so painless and Nick and John delivering the car, a perfect end to a great transaction. I would highly recommended Planet Subaru!!!!! More

If you don't have anything nice to say... Customer If you don't have anything nice to say... Customer service, price, negotiating, you name it- it was unpleasant. Like I should be grateful to buy a If you don't have anything nice to say... Customer service, price, negotiating, you name it- it was unpleasant. Like I should be grateful to buy and car and have it serviced at Planet Subaru. Take me off your mailing list. Never again. More

Pleasant experience! Caring, sincere sales people who listen to you and find what you are looking for! NO PRESSURE! This truly was the nicest car buying experience of my LIFE! listen to you and find what you are looking for! NO PRESSURE! This truly was the nicest car buying experience of my LIFE! More

My wife and I went looking for a Forester in 2010. we went to a Subaru dealer local to us and had an aggravating experience, sending us off on a new search and ending up talking to Deb Brewster at Planet went to a Subaru dealer local to us and had an aggravating experience, sending us off on a new search and ending up talking to Deb Brewster at Planet Subaru. she promptly met our offer without any of the nonsense we dealt with elsewhere. I just bought our third Subaru from them, a 2012 WRX, and have never been so happy to drive. but the whole experience was something I'll always remember because of all the folks at Planet. not enough nice can be said about all of these people; Deb, Dennis, Dale and Blue, and big WRX fan Larry, who shared my excitement about this incredible machine and made it so much more enjoyable. from their people-friendliness to their animal and planet-friendliness, they have won our undying loyalty on every level. More

I usually don't write reviews but I feel ethically obligated to warn people about Planet Subaru. I was at Planet Subaru looking to purchase a Subaru Legacy and trade in my BMW. When the salesman pulle obligated to warn people about Planet Subaru. I was at Planet Subaru looking to purchase a Subaru Legacy and trade in my BMW. When the salesman pulled up Kelly Blue Book, he handed me a print out stating that my car was worth $8000, at best. I looked at the print out and noticed that the evaluation was for a 325xi, not a 330xi which I was looking to trade...had I not looked carefully, I would have fallen for it, and lost the $12000 that Ira Subaru ended up giving me for my trade. I found swapping the model numbers to be intentionally deceitful and an example of poor business practices. I will also state that Planet Subaru is by far and away the most expensive dealership to get any type of service done. I wanted to get puddle lights installed, and was quoted $350.00 at planet Subaru. Mastria Subaru in Raynham, MA ended up installing them for $125.00. My 30,000 service was quoted at planet Subaru for $600, at Mastria, $500. Some may say this difference isn't large, but it's 20% more. In addition, Planet Subaru rarely, if ever, has loner cars available. With all of the cars they have on their lot, they could beef up their fleet of loaner cars, for sure. What Planet Subaru does an excellent job of GOUGING customers in a very difficult economy. In addition to their service department being wildly dishonest and conniving, the sales department outright lies to their customers. When I was looking to purchase a Legacy, they told me their sticker prices are the absolute best they could do (Really???). I ended up purchasing a new Legacy at Ira Subaru for $1500 BELOW STICKER and FULL price for my trade. Why do people continue to accept being abused and taken advantage of by Planet Subaru??? More

When I bought my forester, Deb was great to work with. The service department is awful. They started telling me I had to have my 30,000 mile service performed asap for my warrenty not to be effected,I onl The service department is awful. They started telling me I had to have my 30,000 mile service performed asap for my warrenty not to be effected,I only had 22,000 miles on the car. They sent me notices and called me for several months trying to strong arm me into bringing it in. The same day I bought my car, I met 2 other folks buying a car. We kept in touch. Both of them have told me "they were screwed by the service department" and like me are now going to another dealer. More

This "undealership is anything but. The service dept has tried to take advantage of my wife the minute she walked in. Our first experience was a leaking moonroof on her new outback they were rude and tr has tried to take advantage of my wife the minute she walked in. Our first experience was a leaking moonroof on her new outback they were rude and tried to charge her to repair it, the car was brand new. Next she got a flat tire coming home from work so she went to the dealer to have the tire plugged because it was on her way to work.When she got there they asked her if she wanted the 15000 mile service done at a cost of $170. She declined the service,five minutes later they came out and said they couldnt plug her tire and she would need a new one at a cost of $170.She said no once again and I brought the tire to a local shop they plugged it for $15 and said it was fine. Our last time we went back because the moonroof started leaking again. They tried to charge her $95 for a diagnostic check and didnt have a promised loaner car ready for her.When she picked the car up there was a grease stain on the passenger seat and water everywhere. This dealership is awful do not go there please do your self a favor and go anywhere else. More

They claim they will pay off your car or lease right on their website, what a lie. They were at least 3500. off on the trade in value (I went by kbb & edmunds), not even mentioning the lease pay amount. their website, what a lie. They were at least 3500. off on the trade in value (I went by kbb & edmunds), not even mentioning the lease pay amount. Don't waste your time. More