Planet Subaru

Best Car buying and BEST CAR on the PLANET ! I just got my second Forester form Planet ! Best Car buying experience and BEST CAR on the PLANET ! Seriously -I would never get anything but a Suba I just got my second Forester form Planet ! Best Car buying experience and BEST CAR on the PLANET ! Seriously -I would never get anything but a Subaru and never get one from anyone else ! It's an hour drive for me -- But it's so worth it ! Friendly, honest and for the second time - Deb Brewster put me in the car of my dreams ! I couldn't be happier - If I won the lottery I'd never go anywhere else - or buy anything else! It's a DREAM MACHINE ... with all the bells and whistles - things I never dreamed of.... Drove in and out in my new Forester same day ! She even had the Color choice I wanted ! The HUGE Panoramic moon-roof and leather heated seats was my main preferred option - but It came with the back up camera, bluetooth option and 32 mpg...... I feel safe and oh so happy ! pjs More

Service Department did right by me These guys were very honest with me. I brought my 2003 Forester after being told by another dealer that my engine needed replacement. I realized r These guys were very honest with me. I brought my 2003 Forester after being told by another dealer that my engine needed replacement. I realized right away that the other dealer was magnifying the problems and trying to scare me into buying a new (or used) car from them. Without telling them the assessment of the other dealer, I asked the Planet Subaru service center to check out the same concerns. Yes, they did charge me $100 just to look and diagnose these issues but, I found their assessment to be far more thorough and reasonable. During my most recent visit, I had a vibration issue I needed diagnosed as well as a leaking differential seal that I had repaired myself but, was convinced I had botched it. I told Matt right from the start that if the seal was in fact still leaking, to just replace it. Matt called back, four hours later, to tell me that the seal was not leaking and they had positively identified the issue causing the vibration problem. Again, this cost me $100. Matt seemed disappointed that I didn't give the go-ahead for them to complete an $850 brake job. My point is that like most, if not all, dealerships it was a pricey affair. However, a lot of dealerships would have told me the seal was leaking just to get the extra $200 out of me. On other occasions, where I was doing my own repairs, the parts department has helped me with small discounts on expensive parts. A few times a technician would even offer warnings or special instruction. When the situation calls for dealer service, I am happy to choose and recommend Planet Subaru More

Customer-Focused, Actions Back Their "Undealership" Label First, it’s important to say that I was not asked or paid to write this review and everything that happened, is true and can be verified. I say this b First, it’s important to say that I was not asked or paid to write this review and everything that happened, is true and can be verified. I say this because, from what I see and hear, customer treatment like this is relatively rare at typical auto dealerships. I guess that is why Planet Subaru calls itself the “undealership.” They do business differently than most, and my husband (Joe Notini) and I experienced this first-hand. We bought a new 2014 Forester at Planet Subaru and within a few months had an issue with it that we felt was atypical of Subaru cars and needed to be addressed. Though the dealership advertised an “open door policy,” we wondered how far we would get asking to speak to the dealership’s owner, Jeff Morrill, on a late Friday afternoon and without an appointment. Surprisingly no one asked us why we wanted to talk to him or tried to pawn us off on someone else. Within minutes, Jeff appeared and listened patiently to our concerns. He promised to get back to us soon and he did, calling us the following Monday to offer a solution. We proposed an alternate resolution, anticipating a long drawn-out back and forth before the issue could be resolved. Surprisingly that didn’t happen. Although initially not 100% onboard with our proposal, Jeff strongly advocated for us and convinced Subaru to agree to do their part to solve this issue to our complete satisfaction…quickly, amicably and at no expense to us. In addition, Planet Subaru assumed all of the related costs that Subaru Corporate did not pick up. The dealership also devoted several hours of administrative time. In the process, and by remaining true to his “undealership” philosophies and business model, Jeff (and his Internet Sales Mgr. Deb and Business mgr. Dave) gained our gratitude, respect and loyalty. More

I had a wonderful experience at Planet Subaru. Was interested in a particular used car; it was exactly what I hoped it would be and Planet Subaru made the transaction super quick. They were also very interested in a particular used car; it was exactly what I hoped it would be and Planet Subaru made the transaction super quick. They were also very accommodating. Thanks to Jaime, Steve, and Dave for a great experience. More

The 50-minute drive to Planet from our Boston-area home was well worth it to buy our new Forester. They stock more base models than most area dealers, so we saved money by not paying for add-ons we didn't was well worth it to buy our new Forester. They stock more base models than most area dealers, so we saved money by not paying for add-ons we didn't want, and still got a car off the lot. Deb and the Internet sales team were a dream to work with. We negotiated a fair price for a specific vehicle entirely over email and phone, and the deal didn't change when we arrived to sign the paperwork. The no-pressure, transparent process continued in the Finance office where we encountered none of the squeeze tactics for add-ons and extended warranties so common in a typical dealership. Add to that Planet's remarkable commitment to environmental responsibility and staffing diversity, and it really is an "un-dealership as they call themselves on their website. We'd gladly buy here again. More

20 plus years at Planet Subaru. HONEST people, Friendly people. The service is outstanding and I am very sad that due to a move to North Carolina I can no longer use their service department. I have reco people. The service is outstanding and I am very sad that due to a move to North Carolina I can no longer use their service department. I have recommended this dealership to family and friends. I had purchased subaru's at other dealerships in the Boston area and was horrified by how they attempted to take advantage of me. This has never happened at Planet Subaru. I have even asked Planet service about repair costs at dealerships in my new area and they have been very helpful. If you want a Subaru (and you do) this is the place you want to buy it. More

dealership sold me a volvo which had some issues and the dealership took ownership of the problem and solved it. I was pleased with stepping up and doing the right thing eventhough it is not a Subaru. Tha dealership took ownership of the problem and solved it. I was pleased with stepping up and doing the right thing eventhough it is not a Subaru. That too me is a firm that gets not only sales but servicing the customer. More

My wife and I went to Planet Subaru in the market for a new car. It was the first new car we had ever bought, so we weren’t sure what to expect, but Planet Subaru did not disappoint! We worked with Bob, wh new car. It was the first new car we had ever bought, so we weren’t sure what to expect, but Planet Subaru did not disappoint! We worked with Bob, who was very friendly, knowledgeable and zero pressure. When we test drove cars, he would tell us about the car and point out some features, and then let us take the cars out alone. We landed on the 2013 Subaru Impreza because it’s fun to drive, 36 MPG and AWD. Unbeatable. Bob helped us select a package that would allow us to take delivery of the car as quickly as possible (this was important because I was starting a new job soon). When we went back to pick up the car, Bob gave us a thorough walk-through and pointed out the features – and he even set up my phone to connect to the car’s Bluetooth. We got a great financing deal and the dealership took care of everything – plates, registration, cancelling our old plates, and called the insurance company. They also let me leave my old car there to donate it to the Special Olympics. I didn’t have to lift a finger and I already got my tax receipt. I can’t say enough positive things about this dealership and the people we worked with there. My wife and I had such a good experience, we actually went back to Planet Subaru for a second Impreza a few months later! More

Guys: I just wanted to take a moment of your time to Guys: I just wanted to take a moment of your time to tell you what an awesome team of folks you have working for you. After doing some online resear Guys: I just wanted to take a moment of your time to tell you what an awesome team of folks you have working for you. After doing some online research it came down to a Ford Escape and a Subaru Crosstrek. Scott Chandler and Stephen Grant worked with me to make the buying experience a pleasure. I also met Dennis, Lauri, and Jaime. I read a lot about your dealership online and wondered if what you stated would be true. I must say your philosophy shows all throughout your dealership but more importantly it radiates from your team. I look forward to taking delivery of my new vehicle this Friday and I hope to meet Blue. I must admit saying Crosstrek three times fast is not for the faint of heart ;-) Regards, Jerry Loiselle Brockton, MA More