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Planet Nissan - Service Center

Las Vegas, NV

4.6
3,347 Reviews

3,347 Reviews of Planet Nissan - Service Center

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October 16, 2024

Ken is our service advisor and I have been coming here for years and would never change it up. Basically because of Ken and his trustworthiness! More

by JHILL681
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken in service
Oct 21, 2024 -

Planet Nissan responded

We are so thrilled to know that Ken has made such a positive impact on you. It is great to hear that we have earned your loyalty for the long term! We are always here for you and any automotive needs that come up!

October 15, 2024

Everything was great for my visit my service coordinator Jason was awesome and they fixed my problem in the manner that they said it would be fixed More

by LISAZIKE012802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Fotie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Planet Nissan responded

Lisa, Thank you for this kind review! We are so glad that everything went well during your visit and that Jason went above and beyond for you!

October 15, 2024

Professional, respectful and knowledgeable , I will use Jason again on next visit. Thank you Jason! More

by DEBRAFARMER54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Oct 21, 2024 -

Planet Nissan responded

Being professional, respectful and knowledgeable are three of the tenants we base our customer service training off of. Nothing makes me happier than to hear that our staff is exemplifying exactly that! We thank you for continuing to choose PLANET NISSAN!

October 14, 2024

Recent service experience was disappointing. Very unpleasant and difficult to work with. I've been bringing my Nissan in for service and repairs for quite sometime. My most recent service experi More

by wendyfleming1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenneth
Oct 14, 2024 -

Planet Nissan responded

We sincerely apologize for your recent experience and are truly disappointed to hear that we didn’t meet your expectations, especially after your continued loyalty to Planet Nissan. We take your feedback very seriously and regret that we fell short in providing the high standard of service you deserve. Our goal is always to ensure that each customer leaves satisfied, and it’s clear we missed the mark here. We would love the opportunity to address the situation and make it right. Please reach out to us directly at 702.876.8000 so we can better understand what went wrong and work towards regaining your trust. Thank you for bringing this to our attention. We will use your feedback to improve our service and ensure other customers don’t have the same experience.

October 13, 2024

horrible customer service. Waited 4 months to have my windshield replaced. Service rep Ken is overly cocky, disrespectful and really likes to make excuses. Worst experience More

by NAGROMJJ
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Fotie
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Planet Nissan responded

We are deeply sorry to hear about your experience and sincerely apologize for the frustration you’ve encountered, especially with the long wait for your windshield replacement and the interactions you described. This is not the level of service we aim to provide, and your feedback is concerning to us. We would appreciate the opportunity to discuss this further and make things right. Please reach out to us directly at 702.876.8000 so we can address the situation and ensure it doesn’t happen again. Your feedback is valuable, and we’re committed to improving based on it. Thank you for bringing this to our attention.

October 11, 2024

Planet Nissan is THE place to go to buy or service your car. Marvin Felix got me a great deal on my Sentra and Jason in service always makes sure I get in and out quickly! The entire staff is so helpful al More

by preextra3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Fotie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Planet Nissan responded

We're thrilled to have exceeded your expectations during your visits! We love to her that you've got someone taking great care of you in each department of the store. Thank you for continuing to be part of the Planet Nissan family!

October 11, 2024

I’m grateful to Ken my service advisor for the great customer service I received. I was given a good deal on my purchase of 4 new tires. My vehicle was done before the promised time and cleaner than i More

by gabrielegem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Vontalge
Oct 11, 2024 -

Planet Nissan responded

Your business is most definitely appreciated here at Planet Nissan Gabriel! While I am so glad to hear we exceeded your expectations, I would like to apologize on behalf of whichever other Nissan store you used to do business with...it doesn't sound like they're doing things the Nissan way. We want to be your go to spot for all of your automotive needs moving forward and we're looking forward to a long relationship from here. Welcome to the Planet Nissan family Gabriel!

October 10, 2024

Outstanding service department. Ruben is an excellent service representative. Everyone in the service department has done a great job. More

by scpd4059
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
Oct 10, 2024 -

Planet Nissan responded

Thank you for taking the time out of your day to let us know that we have an "outstanding service department!" We do not take these reviews lightly and appreciate you letting us know what a great job our team is doing. Thank you for continuing to chose Planet Nissan.

October 10, 2024

Ken was my service adviser. He kept me , aware of everything, going on with my car while it was in the shop. Great service and will always recommend Nissan to my family and fr More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
Oct 11, 2024 -

Planet Nissan responded

Thank you for this lovely review Donna! We appreciate hearing back from our customers and we're honored to have earned your positive feedback. We look forward to a long relationship of helping out with your automotive needs!

October 10, 2024

They are always nice and helpful. I had work done on my Sentra. It went very smooth and my advisor Sonia was very helpful! She found a recall, I had no idea about and we got it fixed! More

by dtsv2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonia Service Writer
Oct 11, 2024 -

Planet Nissan responded

Your happiness is our success – thanks for letting us know we made a difference!

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