Planet Nissan - Service Center

Donavan is da man! Who's da man!!! Donavan! Everything went smoothly, and I didn't have to wait long. Who's da man!!! Donavan! Everything went smoothly, and I didn't have to wait long. More

Reuben is an amazing advisor and very helpful. Me and my family all have nissan and we go to Reuben or Alex. Excellent service. Me and my family all have nissan and we go to Reuben or Alex. Excellent service. More

I appreciate everyone that has helped me at that dealership especially Ken. He was on top of everything making sure I knew step-by-step when the car will be done and what it needed it dealership especially Ken. He was on top of everything making sure I knew step-by-step when the car will be done and what it needed it More

Awesome Job! Always a pleasure taking our vehicle to get it serviced at Planet Nissan! Always a pleasure taking our vehicle to get it serviced at Planet Nissan! More

Very Helpful at helping me during my oil change. Always cares for fellow customers. Very happy Always cares for fellow customers. Very happy More

I’m very happy with the service I received, I will be returning for my next one. returning for my next one. More

Very helpful In every way, the service department is very quick and helpful. I would definitely suggest this dealership. very quick and helpful. I would definitely suggest this dealership. More

I took my Frontier for an oil change, I didn't have a bad experience but I didn't have great experience. I called to the service department to schedule a appointment for my oil change, a young lady took the experience but I didn't have great experience. I called to the service department to schedule a appointment for my oil change, a young lady took the call and she just ask me the basic question like what I was calling for, I told Sonia Juarez that I was taking in my frontier for an oil change and ask if there was anything available for Saturday in the morning ? She really didn't say much, all she said I have a 9 or 10 am available and I told her 9 am would be great, All she said was okay and that was the end of the call. So I thought maybe she was very busy or she is not having a great day. I showed up to my oil change appointment at 9 am like Sonia scheduled me and service guy came to my car and ask if I had an appointment I told him my name and he said to wait a minute, then a young lady came( Sonia) to me and asked my name again and ask if I was going to wait for my truck or come back later. I told her I was going to wait and she said it would be about 2 hour wait. I walk to the lobby area to wait. I'm just telling you this story because this young girl Sonia maybe a nice girl but she needs to learn little about customer service and people skills, She make me feel like just she really didn't care to much about experience as customer, I was very upset about the whole experience, I was thinking at the time that I have been a customer with Planet Nissan for 10 yrs and have bought like 8 cars, there was a guy name Heat took really good care of me when it came down to service department, he was great with asking me questions about the car and just personal things as well. I was also thinking that I don't need to drive this far to get service on my truck Henderson Nissan is a lot closer to my home and my next car I buy I'll just go to Henderson Nissan as well. but when your upset you think of crazy things. I'm taking the time to write all this because it can take one person in dealership to lose a long time customer and the high management would have no clue what happen. My point to the whole story is this young lady Sonia Juarez doesn't realise what she did or she doing with customers she is talking to, I'm not trying to get this lady fired or in trouble but upper management is aware of my experience. More

good servicing. they inspected and mentioned all the things needs to be done. I have done fixing as much as possible. also participated in nissan rewards. they inspected and mentioned all the things needs to be done. I have done fixing as much as possible. also participated in nissan rewards. More

Greeted @ Service Door by Ruben. Documented new vehicle Provided estimated time - as I was waiting for the vehicle Vehicle delivered near estimated time. Documented new vehicle Provided estimated time - as I was waiting for the vehicle Vehicle delivered near estimated time. More