Planet Nissan - Service Center

Oil Change Had tire problem & some noise when going over bumps, everything completed & suspension checked. Tim did his usual excellent service explanation. L Had tire problem & some noise when going over bumps, everything completed & suspension checked. Tim did his usual excellent service explanation. Love your new coffee machine in waiting area. More

Great Service Department Made an appointment. Arrived on time. In and out in one hour. Car was given a free car wash. Vehicle was like new. Excellent service. Amazing !! Made an appointment. Arrived on time. In and out in one hour. Car was given a free car wash. Vehicle was like new. Excellent service. Amazing !! More

Vehicle Maintenance Service My Altima went in for a 30K maintenance service and replacement of a loose passenger door handle. Estimate time was 4 hours and the job was finished b My Altima went in for a 30K maintenance service and replacement of a loose passenger door handle. Estimate time was 4 hours and the job was finished before 3 1/2 hours. The price was reasonable since I got a discount on the total service performed. The car wash was included at no charge. I feel comfortable and confident when I bring my Altima for service at this facility. The customer and maintenance service is excellent. I get my money's worth. I am retired and spent over 45 years in the customer service field. Tony Thomas, the service rep took very good care of me. When I return for maintenance again, I will see Tony. More

Efficient Friendly They do not suggest service that is not needed. Service. The service is completed in a timely fashion. I very much appreciate the free car wash. They do not suggest service that is not needed. Service. The service is completed in a timely fashion. I very much appreciate the free car wash. More

Worst experience ever - Ole time Vegas Rippoff Unfortunate that one star is the lowest rating available. as ZERO would be far more appropriate. RUN!! - Don't walk away from this extremely dishonest Unfortunate that one star is the lowest rating available. as ZERO would be far more appropriate. RUN!! - Don't walk away from this extremely dishonest dealership. Don't buy a car here, and for God's sake don't use their service department. Every interaction with this place I was told one thing and then something else after the fact. I called this location for a minor repair of a plastic motor shield that goes under the motor. When I called, the service agent told me the parts would be $150, but just in case, come in for an estimate. I did, all of a sudden the parts were $480. I wanted it fixed so I went ahead and the service rep that we should order them. He told me the repair would take an hour to an hour and a half and the installation charge would be $100 to $150 and take about an hour to an hour and a half Got to the parts department, and the parts guy said, "What do you need?". The whole point of going for the estimate was to have them tell me.... I'm not a mechanic. Zero communication between the service and parts department. The parts guy said the parts would be in the next day and they would call to schedule the service. Five days later, when I had heard nothing, I called them and the parts had been sitting there. I went to schedule the repair, and the agent on the phone set the appointment and mentioned the service charge would be $380 dollars. What?????? I went in for a quote and the service rep wrote nothing down, put nothing in the computer. Took a half an hour to get it straightened out. Arrived the next day on time for the appointment, and the finished FIVE AND A HALF HOURS LATER. "Gee, it was busy" was all they had to day. Didn't seem to care a bit that I had a major surgery in the morning the next day and the extra three and a half hours I was stranded in the dealership waiting completely robbed me of the time I had left to take care of major issues that I needed to complete before the surgery. Their general attitude was "gee, too bad, so sad". When the car came out, there half of the promised repair had not been completed. By that time I had to leave so had then note the problem on the invoice, which they did, along with verbal promises to fix it when I recovered from the surgery. Finally got there today, and all the service department management was tied up with a warranty audit.... whatever that is. Whatever it is, it was clearly more important to their management than CUSTOMER SERVICE, so I instead got to talk to the "shop foreman", who refused to honor any of the commitments they had made to me. "Too bad, so sad........" should be the motto of this agency, and hung next to the other which should be : "Take as much money from the sucker ('err customer) as you can, even if you have to lie to get it, and then do as little as possible as smugly and dismissively as you can. AGAIN, RUN, DON'T WALK AWAY FROM THIS DEALERSHIP!!!!. Don't buy a car or do service with them. In my opinion, this place represents the worst of Las Vegas and clearly has the old style "MOB" mentality of separate the suckers from their money. More

Great customer service! Ken is the best!!! He always works with my busy schedule to make sure I'm in and out a quick as possible. Thanks Ken Ken is the best!!! He always works with my busy schedule to make sure I'm in and out a quick as possible. Thanks Ken More

Quick and Fair I came in for an oil change and expected to wait 2 hours, but it only took one hour. It was a pleasant surprise. After standing in line to pay for m I came in for an oil change and expected to wait 2 hours, but it only took one hour. It was a pleasant surprise. After standing in line to pay for my oil change I realised I wasn't charged. This was fabulous! Reason? Past mishaps, mistakes, unhorable promises. It's very cool that Tony is making things right. More

Excellent oil change Had a very good experience. Right from the beginning I was treated with courtesy and everything was done to make me a very satisfied customer. Had a very good experience. Right from the beginning I was treated with courtesy and everything was done to make me a very satisfied customer. More

Great service Planet Nissan has been there for me from the sale and beyond. This service visit was my first visit for any major repairs. Ken made everything no has Planet Nissan has been there for me from the sale and beyond. This service visit was my first visit for any major repairs. Ken made everything no hassle and stress free. More

Nissan service I have received consistently good service at this dealership. Maintenance and oil changes, with the bonus of a car wash makes this a good fit. I have received consistently good service at this dealership. Maintenance and oil changes, with the bonus of a car wash makes this a good fit. More