Planet Nissan - Service Center

Great customer service! Ken is the best!!! He always works with my busy schedule to make sure I'm in and out a quick as possible. Thanks Ken Ken is the best!!! He always works with my busy schedule to make sure I'm in and out a quick as possible. Thanks Ken More

Worst experience ever - Ole time Vegas Rippoff Unfortunate that one star is the lowest rating available. as ZERO would be far more appropriate. RUN!! - Don't walk away from this extremely dishonest Unfortunate that one star is the lowest rating available. as ZERO would be far more appropriate. RUN!! - Don't walk away from this extremely dishonest dealership. Don't buy a car here, and for God's sake don't use their service department. Every interaction with this place I was told one thing and then something else after the fact. I called this location for a minor repair of a plastic motor shield that goes under the motor. When I called, the service agent told me the parts would be $150, but just in case, come in for an estimate. I did, all of a sudden the parts were $480. I wanted it fixed so I went ahead and the service rep that we should order them. He told me the repair would take an hour to an hour and a half and the installation charge would be $100 to $150 and take about an hour to an hour and a half Got to the parts department, and the parts guy said, "What do you need?". The whole point of going for the estimate was to have them tell me.... I'm not a mechanic. Zero communication between the service and parts department. The parts guy said the parts would be in the next day and they would call to schedule the service. Five days later, when I had heard nothing, I called them and the parts had been sitting there. I went to schedule the repair, and the agent on the phone set the appointment and mentioned the service charge would be $380 dollars. What?????? I went in for a quote and the service rep wrote nothing down, put nothing in the computer. Took a half an hour to get it straightened out. Arrived the next day on time for the appointment, and the finished FIVE AND A HALF HOURS LATER. "Gee, it was busy" was all they had to day. Didn't seem to care a bit that I had a major surgery in the morning the next day and the extra three and a half hours I was stranded in the dealership waiting completely robbed me of the time I had left to take care of major issues that I needed to complete before the surgery. Their general attitude was "gee, too bad, so sad". When the car came out, there half of the promised repair had not been completed. By that time I had to leave so had then note the problem on the invoice, which they did, along with verbal promises to fix it when I recovered from the surgery. Finally got there today, and all the service department management was tied up with a warranty audit.... whatever that is. Whatever it is, it was clearly more important to their management than CUSTOMER SERVICE, so I instead got to talk to the "shop foreman", who refused to honor any of the commitments they had made to me. "Too bad, so sad........" should be the motto of this agency, and hung next to the other which should be : "Take as much money from the sucker ('err customer) as you can, even if you have to lie to get it, and then do as little as possible as smugly and dismissively as you can. AGAIN, RUN, DON'T WALK AWAY FROM THIS DEALERSHIP!!!!. Don't buy a car or do service with them. In my opinion, this place represents the worst of Las Vegas and clearly has the old style "MOB" mentality of separate the suckers from their money. More

Quick and Fair I came in for an oil change and expected to wait 2 hours, but it only took one hour. It was a pleasant surprise. After standing in line to pay for m I came in for an oil change and expected to wait 2 hours, but it only took one hour. It was a pleasant surprise. After standing in line to pay for my oil change I realised I wasn't charged. This was fabulous! Reason? Past mishaps, mistakes, unhorable promises. It's very cool that Tony is making things right. More

Excellent oil change Had a very good experience. Right from the beginning I was treated with courtesy and everything was done to make me a very satisfied customer. Had a very good experience. Right from the beginning I was treated with courtesy and everything was done to make me a very satisfied customer. More

Great service Planet Nissan has been there for me from the sale and beyond. This service visit was my first visit for any major repairs. Ken made everything no has Planet Nissan has been there for me from the sale and beyond. This service visit was my first visit for any major repairs. Ken made everything no hassle and stress free. More

Nissan service I have received consistently good service at this dealership. Maintenance and oil changes, with the bonus of a car wash makes this a good fit. I have received consistently good service at this dealership. Maintenance and oil changes, with the bonus of a car wash makes this a good fit. More

Recall notice maintenance. Service personnel courteous and can only surmise work was done correctly. Being kept advised of status of repair was not so good. Truck in shop 6 days Service personnel courteous and can only surmise work was done correctly. Being kept advised of status of repair was not so good. Truck in shop 6 days, was told on day 5 that should be ready tomorrow and they would call me when ready. No call. When I called in the afternoon was told truck had been ready since morning but no one xalled. More

service has always been great I have been coming to Planet Nissan since 2006. I have purchased two cars from Planet Nissan. A Murano 2007 , and a Rouge. We do not shop any where I have been coming to Planet Nissan since 2006. I have purchased two cars from Planet Nissan. A Murano 2007 , and a Rouge. We do not shop any where else. More

Disappointed with quality I purchased a 2017 Nissan Sentra, when my car reached 3000 miles the air pressure light turned on. I got my tires checked air pressure was off. 1000 I purchased a 2017 Nissan Sentra, when my car reached 3000 miles the air pressure light turned on. I got my tires checked air pressure was off. 1000 miles later same thing happened air pressure light came on I returned my car to get check and it was fix, or so I thought. my car got check up on the 5,000 miles everything was good with tires got rotated. now at 5,300 miles the air pressure light comes back on, I checked my tires and the same tire that had given me problems had a big bubble. Driving to get it fixed/ removed the tire rips completely off. My car/tires are brand new just hitting 5000 miles, it is frustrating that purchasing a new car from Nissan, so I wouldn't have problems I get so many just because the choice of tire manufacturing this company chooses to put on it's vehicles. I almost got into a car wreck, now am afraid to drive on the other tires because of what happened. I also, have to spend extra money on new tires because these tires are trash! that couldn't last 5,000 miles. More

Quality service and personnel very friendly. Excellent service, always take care on time for all issues about my Nissan Sentra 2010. Thanks to Mr Tim Curlee, being always so helpful all the time Excellent service, always take care on time for all issues about my Nissan Sentra 2010. Thanks to Mr Tim Curlee, being always so helpful all the time and to be an asset for your company. More