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Planet Nissan - Service Center

Las Vegas, NV

4.6
3,347 Reviews

3,347 Reviews of Planet Nissan - Service Center

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October 30, 2024

They’re quick to get you into a new car when you take your car to get serviced. And I went in for an oil change and once the inspection was done I was sent some things to either deny or accepted I accept More

by WENDY.MC6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenneth
Nov 14, 2024 -

Planet Nissan responded

We apologize for the inconvenience you experienced during your recent visit. Please call and speak to our Service Manager so we can address your concerns directly.

October 30, 2024

All the staff are knowledgeable and eager to please. Never have a problem with getting a question or problem solved. I love it here! More

by DEEMANAGEMENT17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
Nov 14, 2024 -

Planet Nissan responded

Thank you so much for your wonderful review! We're delighted to hear that our staff's knowledge and eagerness to help have made your experiences with us so positive. It's great to know that you feel supported whenever you have a question or issue—your satisfaction is our top priority! We're thrilled to have you as a loyal customer and can't wait to welcome you back again.

October 30, 2024

You guys are great, thank you for what you do and the advice you give us to help us maintain our vehicles. More

by CLARACORSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex is great
Nov 14, 2024 -

Planet Nissan responded

Thank you so much for the positive review! We're glad you’ve found our advice helpful in maintaining your vehicle. We appreciate your trust in us and look forward to continuing to provide great service. Feel free to reach out anytime—we're here for you!

October 30, 2024

Jason is one of the best there. Everytime I come in he’s always courteous and AMAZING! He keeps me up to date on my services every step of the way. More

by RASHONDAJOHNSON88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
Nov 14, 2024 -

Planet Nissan responded

Rashonda, thank you so much for your high rating! Jason truly is a valued member of our team, and we're happy to know that his courtesy and thorough updates have made your visits enjoyable. I'll be sure to pass along your kind words to him! We're always here to provide you with the best experience and look forward to seeing you again soon!

October 27, 2024

Extremely friendly and accommodating. Answers all questions and makes you feel good about choosing them. Great communication. They take pride in what they do and where they work adding an More

by Mcdadea2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Harper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander Lobos
Oct 29, 2024 -

Planet Nissan responded

Thank you so much for your wonderful feedback! We're thrilled to hear that you felt welcomed, well-informed, and confident in choosing us. Our team takes great pride in providing a comfortable and supportive experience for each customer, and we’re so glad that came through during your visit with Andrew. We look forward to serving you again and appreciate you choosing us!

October 27, 2024

Poor communication from service rep. Tried to call the tel number listed but always went to a voicemail. I finally get hold of service rep Ken and finally was able to help me after I sai More

by Uen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Fotie
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken, Jason Rodas
Oct 29, 2024 -

Planet Nissan responded

We apologize for the frustrating experience you had with the communication. We understand how important timely updates are, especially when it comes to significant repairs. It’s disappointing to hear we didn’t meet your expectations, and we regret any stress or inconvenience caused. Your feedback is invaluable in helping us identify areas for improvement. Please feel free to reach out to us directly so we can further address your concerns and ensure a better experience moving forward. Thank you for taking the time to share this with us—we're committed to improving based on your feedback.

October 27, 2024

An absolute pleasure to work with amazing advisors, technicians, and other service support staff. Keep up the great work! More

by sdc1183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Fotie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Planet Nissan responded

Thank you for the fantastic review! We're delighted to hear that our advisors, technicians, and support staff made your experience a pleasure. Your kind words and encouragement mean a lot to us. We’ll keep striving to provide top-notch service every time. Looking forward to serving you again!

October 26, 2024

Jason is my tech and he is awesome! Very friendly and knowledgeable. The customer service I receive from him reminds of how customer service used to be 20 years ago! He makes me feel li More

by LROCK81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Fotie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
Oct 29, 2024 -

Planet Nissan responded

Thank you so much for sharing your experience! We’re thrilled to hear that Jason has consistently provided you with the kind of top-notch, friendly service that makes a lasting impression. It’s wonderful to know his dedication to customer care and communication have earned your trust and loyalty. We’re grateful to have Jason on our team and you as a valued customer. Thank you for choosing Planet Nissan, and we look forward to continuing to serve you!

Nov 14, 2024 -

Planet Nissan responded

Thank you for your wonderful feedback! We're thrilled to hear that Jason's friendly and knowledgeable service has made such a positive impression on you, and we appreciate your loyalty to Planet Nissan.

October 24, 2024

Great customer service. Service was completed in a fast and efficient manner. Representative was very attentive and had great attitude upon arrival at the shop. More

by IVONKB24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Fotie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex and Vincent
Oct 26, 2024 -

Planet Nissan responded

Your satisfaction is what drives us at Planet Nissan, thank you for your kind review!

Nov 14, 2024 -

Planet Nissan responded

Thank you for taking the time to leave a review for us at Planet Nissan. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 23, 2024

I am very pleased with the service I received at Planet Nissan! Jason was very efficient and courteous and he did his best to assist me in getting to an appointment on time so I was very appreciative. More

by KALONA48
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason in Service Dept
Oct 24, 2024 -

Planet Nissan responded

Your satisfaction is our mission thank you for recognizing our efforts!