Planet Nissan - Service Center

I had an appointment, but even after an hour and a half, there were still six cars ahead of me. While I understand delays can happen, it would have been helpful to know ahead of time that the wait would be there were still six cars ahead of me. While I understand delays can happen, it would have been helpful to know ahead of time that the wait would be this long—either when I scheduled the appointment or when I arrived. Additionally, I was a bit confused to see an employee watching Netflix on their phone after being told how busy things were. That said, I truly appreciated the assistance of a very polite and helpful lady who was doing her best to address my concerns. The staff were polite, I believe they need assistance when being over booked and better communication. More

Excellent service and communication every time! Thank you to all involved to male the service experience that much better! Thank you to all involved to male the service experience that much better! More

Awesome service fast and efficient! I love going here for all my Nissan Needs! My entire family owns Nissans. Alex Lobos is one of the best! He's awesome! I love going here for all my Nissan Needs! My entire family owns Nissans. Alex Lobos is one of the best! He's awesome! More

Always a good place to visit Alex get me in and out ever time I gotta appreciate it. time I gotta appreciate it. More

Staff was very professional. Service was quicker than normal. Overall good experience. Thanks for the excellent service. Service was quicker than normal. Overall good experience. Thanks for the excellent service. More

Went in for a smog check. I was told that it would be at least an hour and forty-five minutes. But the team had me out in less than quoted. Very happy. I was told that it would be at least an hour and forty-five minutes. But the team had me out in less than quoted. Very happy. More

Great service. Alex was not in, but Siena did just fine. You have a great team Alex was not in, but Siena did just fine. You have a great team More

I will start out by saying the people I came in contact with were very nice. I will continue by saying that I felt cheated by Nissan's Service Center and it cost me over a couple of thousand dollars. with were very nice. I will continue by saying that I felt cheated by Nissan's Service Center and it cost me over a couple of thousand dollars. I knew the brakes seemed like they were on the way out, and I knew we needed an oil change...so I brought the car in...they do the "full diagnostic" and discover that the brakes, air filter, and some engine part needed replacing...the cost was $3000...trusting that Nissan wouldn't screw me...I paid the $3000 - waited on the strut for the lift in the back and figured the SUV was as good as new. I go back to have the struts put in...mention the engine light - and they said they'd run a full diagnostic - which they said they did the week before with all OK's down the list...they find over $8000 of engine repair needed. Had this been done properly - and we had a second opinion, which said the engine damage had been there for weeks - we would have seen a bill for over $10,000 and got rid of the SUV...assuming it was only $3000 - cheaper than buying a new vehicle - we spent it, just to be screwed a week later with the REST of what was really wrong. I no longer trust NIssan services, and will not be bringing my new Nissan to this place - as honesty from the beginning would have meant I wouldn't have spent the $3000 and I would have put that towards the newer vehicle. More

If you’re trading in a vehicle, pay close attention to how they present you with an offer. At the time, they were publicly advertising Kelly Blue Book but may show you a Carfax offer. Do your due diligenc how they present you with an offer. At the time, they were publicly advertising Kelly Blue Book but may show you a Carfax offer. Do your due diligence, look up your car's trade-in value, and know your worth. More

Nick xxxxx is professional, patient, knowledgeable, and genuinely dedicated to customer satisfaction—he made buying my car seamless. I had the pleasure of working with Nick when purchasing my new car, a genuinely dedicated to customer satisfaction—he made buying my car seamless. I had the pleasure of working with Nick when purchasing my new car, and I couldn’t be happier with the experience. From start to finish, Nick was professional, knowledgeable, and genuinely dedicated to ensuring the process was smooth and straightforward. He listened carefully to my needs, answered all my questions with patience, and went above and beyond to ensure I was completely comfortable with my decision. Nick’s friendly demeanor and no-pressure approach made the entire process smooth and stress-free. He took the time to explain all the features of my new car in detail and even followed up after the sale to make sure everything was going well. More