Planet Nissan - Service Center

I had 2 keys for a key recall for my Nissan Rogue - but the assigned associate said I had to wait 1.5 hours for them to fix my key recall, even though I made an appointment. I should not have to wait (it the assigned associate said I had to wait 1.5 hours for them to fix my key recall, even though I made an appointment. I should not have to wait (it ended up being 2 hours) and spend my precious time for an error your company made that is potentially putting people's lives in danger. I opted to NOT wait, and therefore only 1 key has been fixed. I tried to negotiate with Sonia to come back after 2 hours, give the other key and pick it up later - but was told NISSAN'S RECALL PROGRAM WOULD NOT PAY for that scenario, I could only leave the key(s) once. SHAMEFUL! This is why I miss my BMW! WHEN A COMPANY MAKES A MISTAKE THAT IS A RISK TO OUR LIVES, DON'T INSULT US WITH MAKING US SIT THERE FOR 2 HOURS AFTER MAKING AN APPOINTMENT. WE HAVE BUSY LIVES AND HAVE BETTER THINGS TO DO THAN SIT IN A COLD WAITING ROOM! More

Continuity in staff. I have had the same service advisor since purchasing my car. He is very personable. I have had the same service advisor since purchasing my car. He is very personable. More

Very helpful staff. Answered all my questions and followed up after the sale to make sure everything was okay. Great overall experience Answered all my questions and followed up after the sale to make sure everything was okay. Great overall experience More

The service department here is always friendly and helpful. They help me to understand what my car needs are each time I visit. helpful. They help me to understand what my car needs are each time I visit. More

Work was done in timely fashion and car runs great, professional and work was done quickly professional and work was done quickly More

I love the Nissan product, most importantly The customer service Alex in the service department provides. He is very personal. service Alex in the service department provides. He is very personal. More

Service was excellent soon as I pulled on the service driver my service writer was great driver my service writer was great More

Always great service at Nissan, especially Alex Lobos in service department, and to the entire service team, they are always providing excellent service and experience! Thank you all! service department, and to the entire service team, they are always providing excellent service and experience! Thank you all! More

Great sales rep Jimmy D, hassle free, easy process they even delivered the vehicle to our house even delivered the vehicle to our house More

They’re quick to get you into a new car when you take your car to get serviced. And I went in for an oil change and once the inspection was done I was sent some things to either deny or accepted I accept your car to get serviced. And I went in for an oil change and once the inspection was done I was sent some things to either deny or accepted I accepted more work to be done but my car had already been handed over so those things were not done. I also had recalls on my vehicle and no one brought it up like they had usually done in the past. I was not offered any oil change packages or asked any questions or if I had any concerns either. More