Planet Nissan - Service Center

The online scheduler worked. .when I called for help, it was terse and unaccommodating. After being told my vehicle was ready, there was a 45 minute delay “ in paperwork”…amazingl .when I called for help, it was terse and unaccommodating. After being told my vehicle was ready, there was a 45 minute delay “ in paperwork”…amazingly enough time to be invited to finance to “discuss the opportunity” to trade mine and get a new car…not an appreciated little add on to the service experience. More

Nothing spectacular, just a basic dealership service area. Customer Service was lacking from everyone from the guy who greeted me, to my Service Advisor and the Cashier. The young kid who brought me my area. Customer Service was lacking from everyone from the guy who greeted me, to my Service Advisor and the Cashier. The young kid who brought me my car was nice More

A few days ago, the battery of my Nissan Sentra, which was 32 days old at the time, just died. There was no reason why. After AAA jumped it, I drove straight to Planet Nissan Centennial, and the service d was 32 days old at the time, just died. There was no reason why. After AAA jumped it, I drove straight to Planet Nissan Centennial, and the service department ran diagnostics. They said nothing was found, and charged it. The service was very good, and in a reasonable amount of time. Of course, I will keep an eye on the health of the battery. More

Service dept lied about what was wrong with my car. They said u needed $4500 worth of work needed and that I had a cracked exhaust manifold but told me if I wanted to see a picture of the cracked manif They said u needed $4500 worth of work needed and that I had a cracked exhaust manifold but told me if I wanted to see a picture of the cracked manifold they would have to charge me for showing it to them. They sent some random pictures which didn’t show any cracks anywhere. The only thing they were right about was I needed spark plugs because of my mileage. I found several reviews online stating that they send fake pictures to customers to make them think something is wrong with their car. More

I can’t even begin to express how frustrated I am. I will say, I initially came for 1 problem and left with the same issue over a thousand dollars later. Also, getting stuck in over a hundred degree w I will say, I initially came for 1 problem and left with the same issue over a thousand dollars later. Also, getting stuck in over a hundred degree weather; after two visits of supposedly fixing the car. The person that contact you after service isn’t responding to my message at all. I want my money back !!! That was money I could have used toward the real problem. I’m very upset. More

Customer Srvc good/waiting room clean and comfortable with snacks and coffee available I also like the way you can check your phone for updates on your vehicle with snacks and coffee available I also like the way you can check your phone for updates on your vehicle More

It’s fine but I do t have enough money to complete the service it’s kind expensive for me 🤷🏻‍♀️ service it’s kind expensive for me 🤷🏻‍♀️ More

Just great service gave me a ETA and was well under that TAT so thank you TAT so thank you More

I had bad experince with customer service, they need have more comunication with the customer more comunication with the customer More

Upon having an appointment time, it still took over four hours to install a simple car battery. The most disappointing factor was that upon checking on the online status of my vehicle it said the same thing hours to install a simple car battery. The most disappointing factor was that upon checking on the online status of my vehicle it said the same thing and nobody bothered to tell us that the system was down upon checking. More