Planet Nissan - Service Center

I appreciate having the Nissan dealer to take my car to for routine maintenance and factory recall issues. However, it took the dealership took over 5 1/2 hours to perform an oil change, factory recall for for routine maintenance and factory recall issues. However, it took the dealership took over 5 1/2 hours to perform an oil change, factory recall for the turbo hose, coolant flush, transmission fluid flush, brake fluid flush, and cabin filter replacement. it would have been nice if the service advisor, Sonia Juarez, had met with me briefly to set the correct timeframe expectation. in addition, Sonia did not meet with me after the work was done to go over the work the dealership performed as well as the overall condition of the vehicle based upon their inspection. I have to admit I've been spoiled by the service department personnel at Jerry Seiner Mazda who serviced my Mazda CX-5s and they made sure to consult with customers personally over repairs and made sure the customer was happy with their work before the customer departed with a handshake. Going the extra step could mean big dividends for Nissan customer loyalty in the future. More

The only thing I got to complain is that it took 2. 5 hrs to do an oil change. 5 hrs to do an oil change. More

Alex always is professional, friendly and knowledgeable. . he is patient when explaining details about the current and future service needs. . he is patient when explaining details about the current and future service needs. More

Always on time when they say they will be done with the work you dropped it off for. work you dropped it off for. More

Everyone that I talked was very helpful , knowledgeable and professional.So it really is a pleasure to wait for your vehicle . The amenities are diverse TV, magazines, coffee, chocolate and snacks . and professional.So it really is a pleasure to wait for your vehicle . The amenities are diverse TV, magazines, coffee, chocolate and snacks . More

Ryan was very helpful/ helpful showed concern for my problem/ i would recommend him again problem/ i would recommend him again More

At planet Nissan, the treaty like family. My service technician, Jason RI just love him. My service technician, Jason RI just love him. More

Jason is always super friendly and havs the best customer service. He always takes care of me when I come in. service. He always takes care of me when I come in. More

I always have a great experience with the service department at Planet Nissan. Ryan greated me when arrived and explained what was being completed. They offered a ride if needed. After the oil change department at Planet Nissan. Ryan greated me when arrived and explained what was being completed. They offered a ride if needed. After the oil change he explained what I may need to get serviced in the future. More

Ken got me in and out fast like always everyone is always super friendly and helpful super friendly and helpful More