Planet Lincoln - Service Center

Thank you for the great help on getting my new bronco you have my customer for life have my customer for life More

Colton is a great salesman! Super nice & helpful. Have recommend him to my friend & family. Super nice & helpful. Have recommend him to my friend & family. More

Great job guys. Really happy with the quick service. I would have liked for better communication but maybe next time. Really happy with the quick service. I would have liked for better communication but maybe next time. More

The worst customer service I ever dealt with in my life. I will never use your service department or buy a vehicle from you. I will never use your service department or buy a vehicle from you. More

I took my 2018 SUV (under warranty) into Planet Lincoln for a minor fluid leak. I was told by the service writer that he would call me when they diagnosed the problem. On day 3, no contact so I contacted for a minor fluid leak. I was told by the service writer that he would call me when they diagnosed the problem. On day 3, no contact so I contacted him. All he would say was that I was in line. On day 4, the service writer would not return my calls, so I called the main number and talked to another service writer. ONLY AFTER REPEATEDLY PRESSING HIM, he said he would check to see how long they estimate before they would LOOK AT MY VEHICLE. When he returned he said it would be at least 7-10 days just to look at it! I then asked if I could pick it up and when it was my turn in line could I bring it back in. RESPONSE: YOU TAKE THE VEHICLE, YOU LOOSE YOUR PLACE IN LINE! You know and I know they knew what the timeframes were when I dropped it off. If they had told me it would be 2 weeks to even look at it, I would not have left it with them. Actually, if they had told me that over the phone, I would not have wasted 4 days and an hour driving to drop it off and pick it up and be without a vehicle for 4 days. So I picked it up (30 minute drive each way). I called the local Ford dealer and he said it would be 2-3 days to look at it and if they had the parts then would repair immediately. If they had to order parts, I could pick up my vehicle and they would call me when to bring it back in to make the repairs. Now that is the way to do business. Just be honest with the customer. Planet Lincoln has lost me as a customer for new vehicles and service. More

Terrible Customer Service! CAUTION! Honest review/ opinion below. (Terrible Customer Service) Let me start by saying my first amendment right is protected using ANTI-SLAPP Law i CAUTION! Honest review/ opinion below. (Terrible Customer Service) Let me start by saying my first amendment right is protected using ANTI-SLAPP Law in addition to the CRFA. Last year I was very excited to purchase a new 2020 Lincoln Aviator from Planet Lincoln in Spring TX. The sales process was clean and to the point. Shortly after the purchase I joined an Aviator Group on Facebook to get ideas about customizing the vehicle. It didn’t take long before I started reading all the horror stories about issues with the new vehicle. In the beginning of ownership I experienced only a few isolated problems and was very thankful. However, I drive around 5,000 miles a month for business and it didn’t take long for small issues to creep up. After hearing a metallic clicking noise every time I would take off at a light or be near a concrete jersey barrier on the highway I decided to take the vehicle in around June 22nd. They provided me a loaner and I left. The original service advisor I dealt with got back to me in a few days and told me they couldn’t duplicate the problem. I drove up to the Planet Lincoln service department and was able to prove to him the noise/ problem existed. He acknowledged it and said they would resubmit to the shop. Then silence…. After multiple calls and physical visits to the dealership over a period of weeks I was given no explanation. When I made another physical visit to the dealership because no one would call me back, I was told my service advisor had quit. After meeting my new service advisor who had no clue what was happening I requested he follow up as soon as possible. He did not. After another extended period of time I returned to the dealership with my daughter. I was able to track him down and he then told me they couldn’t duplicate the issue and to wait in the customer area for my car to be brought up. We waited for 45 minutes in our masks and after no follow up, I again tracked him down to be told they were washing the car. They were not washing the car. After another 30 minutes of waiting, I was told by the advisor he was wrong and that the car needed 2 axles replaced! No explanation just that he would reach out when he knew more. Well, he never reached out and after calling multiple times and finally tracking him down I was told parts were delayed because Ford had retooled for making ventilators. I accepted this explanation and over time continued to call trying to get a lead time for the repair. After, rechecking my call logs today, I realized I reached out over 20 times and visited the dealership 5 time only to be given delay after delay. Finally, today after 3 loaner cars and being told only one axle of the 2 had arrived I went to the dealership only to be scoffed/ laughed at by the service advisor. His complete lack of communication and basic customer service skills is a terrible reflection on this dealership and the greater brand of Ford Motor Co. Unwilling to accept his horrific form of communicating I demanded a supervisor. He told me to wait 30 minutes while laughing, expecting me to leave. Instead I waited. After 45 minutes or so the service manager came out to speak with me. Unaware of the situation he went to check on the status. Upon his return, he confirmed the second axle had finally arrived. When asked how long it would take he wouldn’t provide a time frame, only a were very busy and will get it handled kind of response. This team at Planet Lincoln lacks any form of professional courtesy and furthermore the service advisor who is STILL handling my situation hides in his office, doesn’t return calls, missed my call and then I followed up immediately with another cell phone # only for him to answer on the first ring. Absolutely shameful. As of today, 8 weeks since dropping the vehicle off, I still have no timeframe or clue when I will get the vehicle back. Go ahead and give me your copy/ paste response social media department! More

Had our first service appointment with our new car. It was a wonderful experience!! Seth told us it would be great and it was actually 100% true. was a wonderful experience!! Seth told us it would be great and it was actually 100% true. More

Really lousy dealer service center. Bought my first Ford in 1959. So, have 60 years of experience with service departments in many cities . Randall Reed's dealership on Interstate 45 i Bought my first Ford in 1959. So, have 60 years of experience with service departments in many cities . Randall Reed's dealership on Interstate 45 in Houston is , by a wide margin, the WORST I have ever experienced. Bad scheduling, bad attitude. More