Planet Lincoln - Service Center

Horrible communication, loaners take forever to reserve, can’t fix an issue from day 1, service times take way too long, lots of changeover in service advisor staff. I’ve had to YouTube how to fix an issue can’t fix an issue from day 1, service times take way too long, lots of changeover in service advisor staff. I’ve had to YouTube how to fix an issue and tell them what to do. Planet Lincoln needs to step it up. I love Lincoln vehicles but if you have warranty work needed, go somewhere else! I’m no longer under warranty and will not go back here unless absolutely necessary. I’m not one to leave bad reviews but I’ve had multiple issues over the last 4 years, spoken with customer service and management and it just seems to get worse. Sorry, PL, you’ve had many chances to get it right. I must warn others. More

I recently bought a new Lincoln,and took delivery that day (Nov). I brought it back (FEB)to have it detailed and talked to my salesman Don Morgan. He helped me immediately and wrote up a no charge order. day (Nov). I brought it back (FEB)to have it detailed and talked to my salesman Don Morgan. He helped me immediately and wrote up a no charge order. The service dept jumped right on it and did an excellent job. I really appreciate great service after the sale and that’s precisely what I received. Thanks guys More

Overall positive experience with the service department. Robert Atkinson was my service advisor who booked my car at short notice and was very helpful with advice on the required parts and repairs. Every Robert Atkinson was my service advisor who booked my car at short notice and was very helpful with advice on the required parts and repairs. Everything was completed on time and within the advised costs. More

Rick White is a professional and treats his customers accordingly. Thanks! He got me in the next morning and had me out within a couple of hours. accordingly. Thanks! He got me in the next morning and had me out within a couple of hours. More

Prompt service excellent work done in a timely manner. Would highly recommend them for service work. Would highly recommend them for service work. More

Professional courteous clean comfortable waiting area respectful of time reasonable price uses Ford products good communication respectful of time reasonable price uses Ford products good communication More

Quick turnaround for warranty coverage on fuel pump. Vehicle was delivered to my house in the evening to ensure I had for next day. Vehicle was delivered to my house in the evening to ensure I had for next day. More

Alan always takes good care of me when I take my vehicle for any repair for any repair More

Professional and friendly they do a good job I have purchased my last five vehicles from Planet Ford purchased my last five vehicles from Planet Ford More

All the staff are very nice and eager to help. I will Buy my next Lincoln at Planet I will Buy my next Lincoln at Planet More