Planet Lincoln Dallas Love Field

Purchased a black label aviator here in November 2022 - the worst auto purchase experience of my life and likely the worst retail/customer experience that I’ve ever encountered. If I could give 0 stars i w the worst auto purchase experience of my life and likely the worst retail/customer experience that I’ve ever encountered. If I could give 0 stars i would. Here are some of the issues that occurred during my purchase process and afterwards. Ordering process - salesperson was not aware of current options on the cars and differences between the options. I spent an hour reading the Lincoln website and was much more aware of the various options. - Salesperson could not answer simple questions - Poor attitude - Unresponsive to emails and then after calling, i was told that i was switched to another salesperson without being notified Finance Process - Brought me a financing rate to sign which was not the agreed upon rate (1% higher) - finance process was generally smooth other than this Car Delivery Process - Tail light was out when the car was delivered; was not notified, it was not noticed by the dealership in the QC process, and i left the dealership with no tail light - It is 10 months later and i still am without a tail light (more on this in the service process below) - Tint; asked the salesperson 3 times to confirm the level of tint, 25% which is the state legal limit. Salesperson assured me it would be 25% on all windows. Car was delivered with 35% tint on the passenger windows and no tint on the rest of the windows (privacy glass only) - yet i was charged $400 (more on this in the Management section below). $400 for 2 window is grossly overpriced. Management - Contacted my salesperson and one of the sales managers on December 23 to discuss the tint issue above - was told that they would talk to the GSM and he would get back to me “after the holiday” - January 10 - still no response - emailed sales manager and also emailed GSM directly - no response - Finally receive a voicemail from GSM on January 19 - After we finally got on the phone, the GSM was highly highly combative about the tint issue from the moment he picked up the phone - stated that he didn’t believe me. Told me that there is zero chance they refund any of the $400 for the tint that not only was i lied to about (that it would be on all windows), but it was not the tint % that i requested (35% vs. 25%). You’d think after spending $85k on a car the dealership would be accommodating for something like this. Service - by far the worst part of this dealership - i paid for a Black Label car which is supposed to provide a superior level of service (the dealership is supposed to pick up the car from your house for appointments, etc.) - yet this was the worst service experience of my life - when I asked if the pickup service was available it seemed like a burden. First time i asked - “no drivers available” for drop off. Second time - it was 4pm and was told that it was only available until 5 and that there wasn’t enough time. Third time - they offered but only after i asked several times - After supposedly ordering my tail light part that had been faulty since car delivery - the service dept did not update me one time as to when the part would be delivered - i would call every 2-3 weeks and was told they would call me with an update - not one time did they call back. I am now 10 months into owning the car with no tail light and I haven’t heard from the dealership since i stopped checking in 6 months ago Overall Planet buying and service experience has been one of the worst customer service experiences in my life. I will be going to another Lincoln dealer for any service needs even if i have to drive 45 minutes. People should avoid this dealership at all costs. More

Patient and helpful The experience was nice. The sales team was very friendly. They tried to accommodate all my requests. The sales team was very friendly. They tried to accommodate all my requests. More

Everyone was friendly and worked to get me the car I wanted for the right price. wanted for the right price. More

Miguel and Valerian are honorable men. Miguel helped us out of a bad vehicle. It is greatly appreciated. Miguel helped us out of a bad vehicle. It is greatly appreciated. More

Went well. Professional and completed in a timely manner. Planet Lincoln is second to none. Professional and completed in a timely manner. Planet Lincoln is second to none. More

Multiple trouble codes in 2020 Aviator. Shop cannot seem to resolve. I am hoping to hear from Shane or Miguel to correct Shop cannot seem to resolve. I am hoping to hear from Shane or Miguel to correct More

Hi The car was valet'd into the service dept on Wednesday afternoon with the check engine light on. I did not hear from anyone regarding the staus all day Thursday. On Friday late morning, I calle Wednesday afternoon with the check engine light on. I did not hear from anyone regarding the staus all day Thursday. On Friday late morning, I called for status. I was told the issue was a purge valve. The costs was approximately $884. I was then informed Planet Lincoln does not accept Carshield. Finding that peculiar because planet lincoln and planet ford are both owned by Reed, I contacted planet ford. Planet ford said does accept carshield. I then had my car taken to planet ford. Working with George, I was able to get an immediate update on Friday as to what was wrong with my car. Ironically, Ford's diagnostics said something totally different from Lincoln's diagnostic and was almost $300 cheaper, and accepted Carshield. The discrepancies of what is accepted, the diagnosticresults, and the status update gives me great pause of any further dealings with Lincoln. I'd like to mention that my car is a 2018 bought brand new, and has already had to have the Ignition coils and the engine replaced. I was unable to get any of that work done at Lincoln, and Ford had to do the work then as well. My parents, my brother, my aunts and uncles and cousins have all purchased from this particular Lincoln dealership over the past 40+ years. I am a first time Lincoln owner, and I can tell you it has not been a great experience. More

Great attention to detail. Very helpful and easy to work with!! We will do business again in future Very helpful and easy to work with!! We will do business again in future More

BECAUSE ZERO IS NOT AN OPTION WORST OF THE WORST THEY SUCK. DO NOT DO IT! YOU WILL REGRET IT! THEY SOLD ME A LEMON AND THEY'RE SERVICE DEPARTMENT SUCKS. YOU WILL BE DRAINED FROM HAVING TO PAY A CAR NO SUCK. DO NOT DO IT! YOU WILL REGRET IT! THEY SOLD ME A LEMON AND THEY'RE SERVICE DEPARTMENT SUCKS. YOU WILL BE DRAINED FROM HAVING TO PAY A CAR NOTE AND FEES DUE TO THE DEALERSHIP SELLING YOU A LEMON. BE AWARE!!!! More

Overall, a good experience viewed in the reality of buying any car from a dealership, an experience which closely parallels a root canal at the dentist.office. The people were friendly and did the buying any car from a dealership, an experience which closely parallels a root canal at the dentist.office. The people were friendly and did their job well, but the process dragged out over almost 5 hours the first day and another 4-5 the second day. They made me work hard to ensure the verbal promises given early in the sales pitch actually made it to the final paperwork. I don't think anyone was trying to be dishonest, only playing the game that dealers play. When there are 2 or 3 people involved the the finalizing process, there are multiple opportunities for detail errors, which cost the buyer money. 'Caveat emptor', let the buyer beware! Lisa Hamby was very helpful and maintained her sense of humor throughout, though I challenged it often. I have nothing but admiration for everyone I dealt with, but complete disdain for the process and what it puts the buyer through, unless he is willing to roll over for whatever the dealership wants in the deal. More