
Planet Lincoln Dallas Love Field
Dallas, TX
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To be completely honest, I loved everything about this dealership and company when we drove up.... Although, when I first walked in, I was super apprehensive and nervous given my husband and I were about dealership and company when we drove up.... Although, when I first walked in, I was super apprehensive and nervous given my husband and I were about to look at this luxury vehicle we were potentially about to buy...the moment we walked through the door, everyone made us feel so welcome and that’s when everything changed.... We had been searching for a new vehicle for a while, but so many other dealerships just wrote us off when we walked in....we would wait around for at least 1 hour and then leave. We called Planet Lincoln, said we we’re 10 minutes away (although it was definitely 20 with traffic) and without question who we were, we walked in and were greeted with the most amazing Lincoln Ambassador. I’m pretty sure we’re Planet Lincoln fans for life. And to all the other dealerships...“never judge a book by its cover” More
Was told service would be two days! Then no communication as to what was going on . Took three weeks to get my vehicle back in horrible condition. Door panel half on, car smelled like mildew and gnats are ev as to what was going on . Took three weeks to get my vehicle back in horrible condition. Door panel half on, car smelled like mildew and gnats are everywhere. I would definitely not recommend having your airbags recall service done at this dealership. My car was in decent condition and now shakes when running. Ray told me that due to them having my vehicle so long they would also detail the vehicle. That definitely did not happen. I'm highly upset about my vehicle as well as the customer service experience. More
Dealership was beautiful, nicest I’ve ever been to. Everyone was well dressed, very nice, and very professional. I would highly recommend to anyone looking to purchase a used car or a new Lincoln. Everyone was well dressed, very nice, and very professional. I would highly recommend to anyone looking to purchase a used car or a new Lincoln. More
My team was Awesome!! I drove away Overjoyed!!😍😍 Everyone was so professional, friendly , helpful and though I know getting me into a good fit was a difficult job. They came through with flying colo Everyone was so professional, friendly , helpful and though I know getting me into a good fit was a difficult job. They came through with flying colors!! More
Very helpful staff. I would shop here again. My salesman, Brodericks Abumere , was a pleasure to work with. Very friendly, helpful, and engaging. It was like I made a friend! Thank you all! Brodericks Abumere , was a pleasure to work with. Very friendly, helpful, and engaging. It was like I made a friend! Thank you all! More
They were very responsive and took great care of me throughout the entire process. I appreciated all they did and how they took care of me. throughout the entire process. I appreciated all they did and how they took care of me. More
Came for 6 month oil change and windshield replacement but on back order. Not disappointed in Planet but a bit disappointed in supply vendor. A luxury car shouldn’t have to travel in such disgust! but on back order. Not disappointed in Planet but a bit disappointed in supply vendor. A luxury car shouldn’t have to travel in such disgust! More
Nobody, NOBODY, likes doing reviews. Don’t require minimum words, it’s assuring you that at least 50% of people will lie. If I had something to tell the dealership or my salesman I would have by now minimum words, it’s assuring you that at least 50% of people will lie. If I had something to tell the dealership or my salesman I would have by now. No ugly reviews on Yelp or Google. Assume everything went fine and stop requiring things of your customers. This is my official review of what this dealership can do better - knock off the reviews. More
The new facility at Planet Lincoln is first class, and the service team in particular is customer-focused. I’ve been able to take advantage of their pickup and delivery service for routine maintenance - a the service team in particular is customer-focused. I’ve been able to take advantage of their pickup and delivery service for routine maintenance - a huge advantage! More