Planet Honda - Service Center

By now, I should be able to check in online and have to do nothing more than drop off my keys. Check-in and check-out process is PAINFULLY slow, not because of the staff, but the technology. My staff do nothing more than drop off my keys. Check-in and check-out process is PAINFULLY slow, not because of the staff, but the technology. My staff person for check-in and check-out was outstanding and wonderful. Give him all the commission permitted, though I hope he's making enough of a living wage to not require this review. My overwhelming feeling over the years is that your staff, in general, is desperate for these positive reviews in terms of their income. That said, the person who worked with me for this service was not indicating desperation in any way, and was probably the most personable person I've ever worked with at Honda. You should make him CEO. More

Got appointment at 11 am but have to wait 3 hours as told that’s only my comment. Overbooked on Saturday needs to be according to schedule requested that’s only my comment. Overbooked on Saturday needs to be according to schedule requested More

The Planet Honda service team was fantastic. They honored my appointment, took the car and in and had it back to me when they said they would. Everyone was courteous and professional. my appointment, took the car and in and had it back to me when they said they would. Everyone was courteous and professional. More

Entire service and satisfaction met my high esteem! Employee heard my concerns and work to expedite my service and needs which make my experience excellent.. Employee heard my concerns and work to expedite my service and needs which make my experience excellent.. More

Horrible service! Waited 2 hrs for an oil change just to be told it would be another hour or so. Immediately left without getting serviced be told it would be another hour or so. Immediately left without getting serviced More

My advisor was Luis Tirado He was very professional and efficient. My car was done in a couple of hours, which was great. Thank you efficient. My car was done in a couple of hours, which was great. Thank you More

It was simple and everything went smoothly. The car was fixed in the time window stated. The facility was clean and I would possibly go back. fixed in the time window stated. The facility was clean and I would possibly go back. More

The service was great and Paul was great too but the time was too long. I had made a appointment in advance and brought the car for service at 10:30 am. And I had to leave my car and came back at 3:00 pm and was too long. I had made a appointment in advance and brought the car for service at 10:30 am. And I had to leave my car and came back at 3:00 pm and it still wasn't ready til 2 hours later. Very inconvenient what is the point of making appointments? More

The text messages were very convenient for me. It was an easy way to communicate with the tech working on my car. Tim was great to work with and even told me about a recall on my car that needed to be fixed easy way to communicate with the tech working on my car. Tim was great to work with and even told me about a recall on my car that needed to be fixed. More

Work was done as promised. Dariel was very friendly and explained the services that was needed. Wait time was a little long; about 2.5 hours. explained the services that was needed. Wait time was a little long; about 2.5 hours. More