Planet Honda - Service Center

Frustrating Experience Unfortunately, I have to disagree with the reviews of Planet Honda's excellent service. I purchased my CR-V from Planet Honda and had a nice experienc Unfortunately, I have to disagree with the reviews of Planet Honda's excellent service. I purchased my CR-V from Planet Honda and had a nice experience working with Ed. I took my car there exclusively for service after purchasing it, but I stopped because of the way the service center representatives treated me. The last one was so condescending that I stopped going there. This week I decided to try them again and had an even worse experience. When I made the appointment, I was told to count on 3-4 hours for the work. I arrived on time and was told to expect a call between 2:20 and 4:20 because they were so busy. I got no call, so I called to determine the status and was told they couldn't find out the status. I went to the service center to find that nothing had been done on my car and, if I wanted them to complete the work after the diagnostics had been completed, it wouldn't be ready until sometime the next day. I was never told this could be a possibility and was very upset. The rep who waited on me was rude and unprofessional. The service center was so busy that I actually felt sorry for the mechanics who have to be overworked. Some of these problems could be solved if fewer appointments were scheduled each day, which would allow work to be done in a timely and professional manner. Don't go to this service center if you expect or need responsive service or if you expect to be treated professionally. I will never go back. More

Good job Good when they get it right! Had something just a hair off and they fixed it. They met with a smile and tried again and got it right. Good when they get it right! Had something just a hair off and they fixed it. They met with a smile and tried again and got it right. More

Great customer service Buzz had great customer service, my experience at planet Honda was excellent thanks to him. They honored the Kelly blue book value of my car. Buzz had great customer service, my experience at planet Honda was excellent thanks to him. They honored the Kelly blue book value of my car. More

Professional, kings and quick. I took my car in for service. They told me upfront what it would cost & gave a proper estimate of time the job would take. My main point of contact, L I took my car in for service. They told me upfront what it would cost & gave a proper estimate of time the job would take. My main point of contact, Levi, was really friendly & obviously enjoyed helping people. I was in and out in about an hour, & they even wanted my car for me! I'll definitely go back to them. More

Car repair My 2008 Honda CRV needed repairs to the air conditioning system. Service Advisor Levi was quick to advise the proper repair and to get the repair don My 2008 Honda CRV needed repairs to the air conditioning system. Service Advisor Levi was quick to advise the proper repair and to get the repair done in one day. More

Great Repair Job Planet Honda did a grat job with the repair of my brakes. They kept me informed each step of the repair. Phong was a pleasure to work with. Planet Honda did a grat job with the repair of my brakes. They kept me informed each step of the repair. Phong was a pleasure to work with. More

Great fast service Planet Honda did the work in an hour and didn’t do any unnecessary work. They are friendly, and they text you A LOT. Go there. Planet Honda did the work in an hour and didn’t do any unnecessary work. They are friendly, and they text you A LOT. Go there. More

Excellent service Both the Honda Service Advisor and the technician provided excellent service. Matt was courteous and worked diligently to allow me to use the maximum Both the Honda Service Advisor and the technician provided excellent service. Matt was courteous and worked diligently to allow me to use the maximum coupon discount. I appreciate the video images that allowed me to see the work performed by technician. More

Very professional. Met our needs efficiently. A misunderstanding re appointment time Matt took care of it and got us out on time. Husband in wheelchair and Matt recognized our need. We appreciat A misunderstanding re appointment time Matt took care of it and got us out on time. Husband in wheelchair and Matt recognized our need. We appreciate his concern for our comfort. Also he found that we needed new brakes. More

Switching into a new lease. Jesse Olson went above and beyond when it came to helping me move into a new lease. During my first visit we got everything started, then I needed to Jesse Olson went above and beyond when it came to helping me move into a new lease. During my first visit we got everything started, then I needed to do some information gathering. At my second visit he helped make sure I walked out with a new lease. The service was amazing. More