Planet Honda

The Service Departmenr is outstanding! The. Service Department employees are friendly, polite, professional and timely. I had to make two visits to have have a leak in my AC repaired. Th The. Service Department employees are friendly, polite, professional and timely. I had to make two visits to have have a leak in my AC repaired. The mechanic worked very hard during the first visit to find it but could not. He insisted on a return visit after putting dye in the system and on the return visit found a very tiny leak. He walked me through the whole process and even took me back to see what he was going to do with my car. I had driven down from Winter Park and had a lot of shopping to get done. They arranged for me to rent a carfor a very modest sum so I could get my shopping done while the repair was completed. More

Great excellent! We had a great experience with Mike he was very helpful very nice not pushy at all! Listened to our needs for what we wanted in a car took time and he We had a great experience with Mike he was very helpful very nice not pushy at all! Listened to our needs for what we wanted in a car took time and helped us make the perfect choice for us and our family! At the end everything went smooth for us as well Raul Villarreal was very helpful and answered any questions we had regarding the payments/lease he was very helpful! More

Great people, great service. I trust what the service advisors and techs recommend. We own three Honda's and have been going to Planet Honda for twenty years. I had hair when we s I trust what the service advisors and techs recommend. We own three Honda's and have been going to Planet Honda for twenty years. I had hair when we started...... More

great! The sales department was very courteous and helpful. My salesman Seth helped me get the new car in time to surprise my wife with the new car! I coul The sales department was very courteous and helpful. My salesman Seth helped me get the new car in time to surprise my wife with the new car! I could not have pulled off a better surprise without his help! I would definitely use him in the future for any new vehicle purchases, in fact I would prefer working with him! More

Great experience I was checked in quickly. The staff was knowledgeable. The work was done quickly and no attempts to upsell. Washed car even though it was just an o I was checked in quickly. The staff was knowledgeable. The work was done quickly and no attempts to upsell. Washed car even though it was just an oil and fluid change. More

Lease trade in Everything went great when I traded in my crv or a civic. chase in the service dept referred me to lacey. she was very helpful deciding between accord Everything went great when I traded in my crv or a civic. chase in the service dept referred me to lacey. she was very helpful deciding between accord & civic. Nick was helpful as mgr & henry in financing. thank you! More

Awesome Everyone was great and professional. A very pleasant car buying experience. I had no issues or problems and the employees were awesome and answered al Everyone was great and professional. A very pleasant car buying experience. I had no issues or problems and the employees were awesome and answered all my questions More

Easy sales process, good salesperson. The sales person was knowledgeable and very helpful, the financing was fast and clear, and it was easy adding the service plan and car features that I The sales person was knowledgeable and very helpful, the financing was fast and clear, and it was easy adding the service plan and car features that I wanted to have. Prices were clear and the salesperson (Rose) made the whole engagement go smoothly. I would recommend using Planet Hollywood again, should ask for Rose as she is very easy and professional to work with. More

Beyond professional Our family has 3 automobiles from Planet. We wouldn't go anywhere else. The entire process from beginning to end is truly a fun experience! The entire Our family has 3 automobiles from Planet. We wouldn't go anywhere else. The entire process from beginning to end is truly a fun experience! The entire staff is professional and easy going! Thanks Planet Honda!!! More

Airbag Recall Not taken seriously I brought my 2009 Honda FIT in to Planet Honda for an ignition repair. My car was there for 3 days -during that time I spoke on the phone to the serv I brought my 2009 Honda FIT in to Planet Honda for an ignition repair. My car was there for 3 days -during that time I spoke on the phone to the service manager several times discussing the issues, price, etc. NOT ONCE was I informed that my car was a model on recall for an airbag issue that had caused several fatalities. It wasn't until I picked my car up and paid my bill that the tech casually mentioned that my car was on recall, but that the parts necessary to fix the airbag wouldn't be in for several weeks, and if I wanted a free rental while waiting for the parts I could "call the service dept tomorrow" to try and set up a rental. There was no offer to let me leave the car there and come back for a rental -- in other words, I was sent on my way to drive home several miles knowing my airbag, if deployed, could kill me. Nice. Needless to say I took the car to Auto Nation Honda the next day and they were awesome - told me I could leave my car there until the parts came in, an Enterprise rep came and picked me up and got me in a rental. I was also told if I chose to keep my car at home and wait for the parts I had to sign a waiver stating that I would not under any circumstances drive my car or allow anyone else to drive it. Obviously, they took the recall much more seriously than Planet Honda. In fact, a rep told me Auto Nation towed a customer's car to her residence rather than let her drive it, and offered to tow it back to Auto Nation once the parts came in, rather than let her drive it home. It's a no-brainer - take your business to Auto Nation Honda and avoid Planet Honda. More