Planet Honda NH

Worst service experience from Honda, ever. Never had problems with Honda North Danvers, but sat at Tilton NH for almost 3 hours waiting for service to be completed. Did not receive an apology Never had problems with Honda North Danvers, but sat at Tilton NH for almost 3 hours waiting for service to be completed. Did not receive an apology or a status update at any time. The recent for my visit was because I'd had an "alert" on dashboard for maintenance on brakes, tires etc. Soon after driving off, the "Low Tire Pressure" light came on. I carried on driving home as I still had to prepare for a 3 day road trip.Called Honda as soon a I was home & was told this sometimes happens & to return to Honda! I declined and said I'd prefer to take my car to a more competent service center. Was not impressed. More

This year my Ford Focus with almost 200k miles wasn't able to pass inspection so i needed to find a new used car. After doing some research i settled on the Honda Fit. I found a third party website that able to pass inspection so i needed to find a new used car. After doing some research i settled on the Honda Fit. I found a third party website that allowed me to do a search of all Honda Fits at dealerships within a 100 mile radius. One of the ones that seemed the best value for the money was one at Planet Honda in Tilton. It was a 2015 Honda Fit LX with 73k miles. They were asking $12,450, and my website said it'd be $12,890 out the door (with all fees/ taxes included). So, i called up the dealership and spoke to Matt Diclimente. I explained that i lived an hour and a half away and didn't want to drive all the way to Tilton unless i knew that i was really interested in this car. He said that he couldn't negotiate the price or give me a value for my trade in until i'd stopped by, so we scheduled a meeting and i made the drive over there. Matt works in the back of the house, so once i got there, he handed me off to Gabe Saad. We went for a test drive. They looked over my trade in. Then we sat down to negotiate price. This is where things got weird. Gabe said they wanted $14,450 out the door with my trade in included. My jaw dropped. I pointed out to him that their own web site says they're only looking for $12,450. I asked him where he came up with the additional $2,000 plus the value of my trade in? He mentioned they'd put mats in the car and mentioned other things they'd added. I told him that if i'd known they'd jack up the price like this, then i wouldn't have bothered making the one and a half hour trip to Tilton. After more discussion, the dealership eventually did come back down to $12,700 out the door (which was essentially the price their own website said they wanted, plus a couple hundred dollars for my trade in). I told them I'd think about it, and i left. Now to be fair, the original price of $12,450 wasn't unreasonable. It was a competitive price. However, the honest thing to do was to tell me at the outset, over the phone, that they weren't flexible on the pricing. On the long drive back to the Vermont border, I started to resent the fact that they'd tried using these slimy sales tactics on me. More