Planet Honda NH

TL/DR; Dealer drags things out so out of state car registration is late and slips back in stupid charges after they make you wait hours and hours for paperwork. Maybe I should have expected this, b registration is late and slips back in stupid charges after they make you wait hours and hours for paperwork. Maybe I should have expected this, but this dealer pulled every sneaky trick possible. The engine on my daughter's car blew and she was rushed to purchase a new car. Planet Honda had a nice 2015 CR-V at a good price so we went to purchased. She was told she'd be given $2,500 for her old car with blown engine (a 2010 CR-V with NO rust, clean body and interior and new tires on alloy rims). So we arrived at 1pm on a Saturday and the negotiations began. Agreed upon a price for the car, but then it comes in $1,153 more for an "options" package ($595) we didn't ask for (pin striping, window tinting, etc. - this was already on the car for the advertised price). Then they added the xx "etched glass" protection and nitrogen in the tires for $558 more. We declined the protections ($389) but left the nitrogen. Now all of a sudden, the trade-in was only worth $1,000 because they hadn't looked at it in details (except they had already given her a quote to repair it). Fast forward, or should I say slow-forward six hours, we are still waiting for financing. It's 7pm, we haven't eaten and they are dealer-dragging. We finally get into the finance office and it's 1,000MPH for paperwork. Again, we decline protection, extended warranty, etc. Every single time the finance manager has us sign, it's on an iPad and we've scrolled to the signing lines. The "additional fees" are small print lines and blended in with other fees. Let's just say there was another $1,257 in fees that appeared on a scrolled by line six hours later in the day. The "safe and secure" $558 package magically reappeared in the final sales, slipped by the goalie. Yeah, we mighta caught it, but this is the dealer-scam: make you wait so long, you'll sign anything to leave. Now here's the kicker: we purchased the car in NH, but live in MA. It's been 9 days and no plates, no registration. Checking on-line, they haven't even filed the paperwork yet. We can't inspect the car in MA (which you have 7 days to do) because of this. Just a heads up, pay attention with this dealer as they drag things out and make it difficult for you. More

Worst service experience from Honda, ever. Never had problems with Honda North Danvers, but sat at Tilton NH for almost 3 hours waiting for service to be completed. Did not receive an apology Never had problems with Honda North Danvers, but sat at Tilton NH for almost 3 hours waiting for service to be completed. Did not receive an apology or a status update at any time. The recent for my visit was because I'd had an "alert" on dashboard for maintenance on brakes, tires etc. Soon after driving off, the "Low Tire Pressure" light came on. I carried on driving home as I still had to prepare for a 3 day road trip.Called Honda as soon a I was home & was told this sometimes happens & to return to Honda! I declined and said I'd prefer to take my car to a more competent service center. Was not impressed. More

This year my Ford Focus with almost 200k miles wasn't able to pass inspection so i needed to find a new used car. After doing some research i settled on the Honda Fit. I found a third party website that able to pass inspection so i needed to find a new used car. After doing some research i settled on the Honda Fit. I found a third party website that allowed me to do a search of all Honda Fits at dealerships within a 100 mile radius. One of the ones that seemed the best value for the money was one at Planet Honda in Tilton. It was a 2015 Honda Fit LX with 73k miles. They were asking $12,450, and my website said it'd be $12,890 out the door (with all fees/ taxes included). So, i called up the dealership and spoke to Matt Diclimente. I explained that i lived an hour and a half away and didn't want to drive all the way to Tilton unless i knew that i was really interested in this car. He said that he couldn't negotiate the price or give me a value for my trade in until i'd stopped by, so we scheduled a meeting and i made the drive over there. Matt works in the back of the house, so once i got there, he handed me off to Gabe Saad. We went for a test drive. They looked over my trade in. Then we sat down to negotiate price. This is where things got weird. Gabe said they wanted $14,450 out the door with my trade in included. My jaw dropped. I pointed out to him that their own web site says they're only looking for $12,450. I asked him where he came up with the additional $2,000 plus the value of my trade in? He mentioned they'd put mats in the car and mentioned other things they'd added. I told him that if i'd known they'd jack up the price like this, then i wouldn't have bothered making the one and a half hour trip to Tilton. After more discussion, the dealership eventually did come back down to $12,700 out the door (which was essentially the price their own website said they wanted, plus a couple hundred dollars for my trade in). I told them I'd think about it, and i left. Now to be fair, the original price of $12,450 wasn't unreasonable. It was a competitive price. However, the honest thing to do was to tell me at the outset, over the phone, that they weren't flexible on the pricing. On the long drive back to the Vermont border, I started to resent the fact that they'd tried using these slimy sales tactics on me. More