Planet Ford

A year ago, I purchased a car with the help of Andres, and I can’t praise his service enough. From the moment I walked in, he went above and beyond to ensure I had a smooth, hassle-free experience. His pr and I can’t praise his service enough. From the moment I walked in, he went above and beyond to ensure I had a smooth, hassle-free experience. His professionalism, deep knowledge, and genuine care for my needs made the entire process easy and enjoyable. Even a year later, I still look back and appreciate how seamless everything was, thanks to Andres' commitment to delivering outstanding customer service. If you’re looking for an agent who truly has your best interests at heart, I highly recommend Andres. He made buying a car an exceptional experience! More

Eight months ago, I had the pleasure of working with Andres at Planet Ford, and I can confidently say it was the best car-buying experience I’ve ever had. From the moment I stepped in, Andres was attent Andres at Planet Ford, and I can confidently say it was the best car-buying experience I’ve ever had. From the moment I stepped in, Andres was attentive, professional, and incredibly knowledgeable. He took the time to understand my needs and preferences, making sure I found the perfect vehicle. What really stood out was his patience and dedication. Even when I had questions or concerns, Andres was always available to provide detailed answers and guide me through the process without any pressure. His transparency and honesty made me feel confident in my decision. 10/10 recommend More

Andrés was so great , very professional he understood my needs and was very attention to detail, price was the best he was able to give me a good deal and most important i’m happy with my purchase needs and was very attention to detail, price was the best he was able to give me a good deal and most important i’m happy with my purchase More

I recommend that you ask for Andrés Moncada, too good an advisor. And I'm sure you'll go out with your new car. advisor. And I'm sure you'll go out with your new car. More

Got the perfect car for me and I had no issues purchasing it. They even worked around my busy schedule so I could pick it up. it. They even worked around my busy schedule so I could pick it up. More

I bought a car 6 months ago and it was such a wonderful experience I would definitely recommend and the Andreas customer service was exceptional! 10/10 experience I would definitely recommend and the Andreas customer service was exceptional! 10/10 More

Bought a truck with Andres out of state. Finished paperwork in a day and he had my truck shipped to me! Super super happy with the process and to Andres professionally! Would recommend An Finished paperwork in a day and he had my truck shipped to me! Super super happy with the process and to Andres professionally! Would recommend Andres to everyone More

Dear: Hilda Garza (Sales) and Mario Ibarra (Finance) My wife and I wanted to extend our sincerest thanks for the exceptional service you provided on September 12,2024 at Planet Ford of Spring, Texas My wife and I wanted to extend our sincerest thanks for the exceptional service you provided on September 12,2024 at Planet Ford of Spring, Texas. Your company/team was outstanding and deserves recognition. Your team's responsiveness and willingness to go above and beyond was truly appreciated, their efforts made a significant difference in our experience in purchasing our new vehicle. Please convey our gratitude to your entire team for their hard work and professionalism. We look forward to continued business with your company, New Ford Family Members,
Joseph and Denise LaFrance More

Horrible! Took my car in for repair after a collision. They kept my car for almost a year for a minor repair. Making lame excuses with the change of each servi Took my car in for repair after a collision. They kept my car for almost a year for a minor repair. Making lame excuses with the change of each service manager. Told parts for the undercarriage were never on my car. I must have found the part on the road? When I finally picked up my car, they said they could not find it, even though I scheduled a time. The car repair person redacted my invoice without giving me a copy. Stated his manager refused to reimburse me for a rental car that I have in writing it would be paid for. (This is after I was told when I dropped my car off they no longer supplied loaners.(It was another lie. I was dark by the time "they found my car. I did not learn until my car left me in Austin Texas, they were charging the dead battery in my car, and gave it to me with a bad battery. Bad because they left my car sitting for so long. Also, the speakers were rusting from moisture from the door left off, or open? Upon examination at a ford place getting my car started, they showed the "new door" was rusted, the molding below the door fell off. It was old and rusted. The paint had drips and was rough and not finished. I cannot drive or leave my car out because the trunk floods in the rain. The doors and not aligned and have cracks. The coverings for the undercarriage are missing. My air pods were stolen. The noted missing interior parts and AirPods missing were reported immediately, Parts inside my car, i.e. door handle, were missing. After stranded in Austin, I went to Planet Ford dealership, where I bought my car to show him the rusted door, the molding that fell off, and the paint drips. He stated they were not linked with the body shop. Eddie Fullen, would let the manager know. Shawn Burns. After fighting with the insurance company, I did as advised to bring the car back to the body shop for the manager to make good. The manager called his assistant to his side, and refused to get out of his chair to come and look at the rusted door and damages to my car. He said the insurance inspected the car and said all repairs were up to their standards. I told the insurance company and they stated he is "LYING". Pictures of the door and damages were sent to the insurance company and to the managers at Planet Ford dealership and body shop. I also had approximately 10,000 miles of use on my car while in their shop. To this date, my car has not been repaired. I will be forced to file a lawsuit this week to avoid the statute of limitations. Randall Reed, the owner was copied on my email communications. Never a response. Mr. Brad Stapp, the body shop manager, is the one that refused to get up from his chair to examine the rusted door and damages, a indicator that he was aware they used a junk yard door to replace the door on my Lincoln MKZ, that I bought from Planet Ford. I vowed previously that I would never buy a car from Planet Ford when years ago they did a bait and switch on a car for my son. The insurance company has been of little help. I believe they are supportive of Planet Ford to repair many of their wrecked cars to use substandard replacement and repair. The damages received from Planet Ford Body shop are egregious. More

Straightforward and genuine team - helped me purchase my first car, no nonsense! Very helpful and responsive. Emily Moore stood out as a wonderful sales consultant, and didn’t make me feel pressured / screw first car, no nonsense! Very helpful and responsive. Emily Moore stood out as a wonderful sales consultant, and didn’t make me feel pressured / screwed over by the dealership. More