Planet Ford

Working with Hilda Garza at Planet Ford has always been a pleasure. No preasure and No Bull like other Dealerships. This has been my 5th purchase from Planet Ford working with Hilda over the last 12 yrs. a pleasure. No preasure and No Bull like other Dealerships. This has been my 5th purchase from Planet Ford working with Hilda over the last 12 yrs. making these transactions happen. When another vehicle is needed I'll be back! More

Easy quick process. Randy made it one of the smoothest buying experiences I’ve had in a long time and kept everything transparent with me. I would buy another vehicle fr Randy made it one of the smoothest buying experiences I’ve had in a long time and kept everything transparent with me. I would buy another vehicle from him. More

Randy Cortez at Planet Ford was a delight to work with. This is the third Ford I have purchased from Panet, and each time I have had a fantastic experience, I highly recommend them. This is the third Ford I have purchased from Panet, and each time I have had a fantastic experience, I highly recommend them. More

Now for the service department I'm disappointed. On my expedition King Ranch couple of yrs ago I lost my motor at 143k on it. We are not hard drivers and 75% of those miles are long distance miles. On my expedition King Ranch couple of yrs ago I lost my motor at 143k on it. We are not hard drivers and 75% of those miles are long distance miles. I dropped off my car at the shop because it stopped dead on the highway and would restart. Had it towed to the shop. I call in the n morning and they said we will look at it. They come to me 2 hrs later and asked when I drove it in last night if it was rattling. The rattling did come from me so it must have happen when ever you all started it. the blame game was played but I ended up buying a new motor and you all put it in. The day I picked it up they said Mr Dorn your good to go. My wife and I looked under the hood everything looked good except 1 thing 1 radiator tank was empty and when I open the camp to radiator you could see any fluid in it. Boy was I pissed. I had a few choice words they top us off an home we went we drove 7 miles and all of a sudden steam rolling out from under the hood. We call ford an they said your expedition burped.but still they claim they had put antifreeze in radiator before they went for there 100 mole run to break it in. Nothing but Lies. So here we are 2 yrs later check engine light is on bring it in and it's throwing codes and they did some digging and I have oil on top of the pistons still under warranty but yet you all want to open it up fix whay is broken so just put a bandaid on it until the warranty is up then it's my problem. It's time you all step up to the plate and do the right thing here put a new motor in at your expense and put a new warranty on that motor. You all should be ashamed of this mess. More

These 5 star reviews are fake. Planet ford is the ultimate worse place for any car repair. Repaired my car with rusted out parts. Doors are not aligned. Paint drips, Paint never Planet ford is the ultimate worse place for any car repair. Repaired my car with rusted out parts. Doors are not aligned. Paint drips, Paint never polished/finished. Parts repaired fell off before I arrived home. Let me leave with a known dead battery. Ruined by sitting in their shop for 8 months for a repair supposed to be completed in 15 days. Blamed on covid waiting for the parts to ship from the manufacturer. When the door bottom was totally rusted out. From a junk yard. so they lied. They put excessive milage on my car while in their shop. Over 1000 miles. My new air pods, hidden in the car ashtray stolen. The interior molding not attached correctly and cracked. It sounds impossible, but I immediately returned with the car to the Lincoln dealership where purchased. The district manager was appaled with the condition of my car. Told they were not affiliated with the repair shop. He would tell the manager upon his return from vacation. I did as advised by progressive insurance and returned with my car for them "to make it right" Upon meeting with the Manager, Brad Stapp, he refused to get out of his chair to even come and look at the condition his body shop left my car. Instead, outright Lying to me. "The insurance said the repairs were up to standard" I immediately call the insurance company. Told me he was lying. They have the pictures I sent showing the damages the body shop did to my car. Now I am stuck in the middle by neither one of them doing anything to fix my car. I took it to another body shop. They refuse to repair, because it is impossible to "fix the damages done by Planet Ford to make my car back to the condition it was. Now I have been forced to file a lawsuit against Planet Ford because they refuse to acknowledge any communication from me. This includes a demand letter to Scott Burns, the body shop manager I was told "was going to make it good" By Progressive Insurance. The repair person initially working on my car disappeared. The next one told me a 3x4 under carriage protection did not exist on my car. I must have found the part on the road and it was from another car. Either totally ignorant or just another liar from Planet Ford. There are many bad reviews of this place. They are all deleted. I vowed years ago to never buy anything from Planet Ford. I was suckered into buying a car there. It will never happen again. In fact, I will never buy another Ford Product in my life. More

Smooth and easy purchase experience. No funny business. Great service and great price! Would highly recommend. No funny business. Great service and great price! Would highly recommend. More

Randy made the process very easy. He was great to work with and knowledgable about the vehicle. He was great to work with and knowledgable about the vehicle. More

*5/5 Stars - Exceptional Service and Seamless Buying Experience at Planet Ford!* I recently purchased a 2024 Atlas Blue Metallic Ford Bronco Sport from Planet Ford in Spring, Texas, and I couldn't be Experience at Planet Ford!* I recently purchased a 2024 Atlas Blue Metallic Ford Bronco Sport from Planet Ford in Spring, Texas, and I couldn't be more thrilled with the entire experience! From start to finish, the team at Planet Ford exceeded my expectations. My salesperson, Alex De La Torre, was outstanding. Alex was knowledgeable, friendly, and genuinely interested in finding the perfect vehicle for me. He took the time to understand my needs and preferences, and expertly guided me through the selection process. His professionalism and enthusiasm made the car-buying experience truly enjoyable. In the finance department, David Mena was equally impressive. David explained all the financing options clearly and efficiently, ensuring I understood every aspect of the process. His attention to detail and expertise put me at ease, making the paperwork process seamless. The entire Planet Ford team demonstrated exceptional customer service, responsiveness, and transparency throughout my purchase. The facility was clean, modern, and well-organized, reflecting the dealership's commitment to excellence. On October 16, I drove away in my stunning Atlas Blue Metallic Ford Bronco Sport, feeling confident and satisfied with my purchase. I highly recommend Planet Ford, Alex De La Torre, and David Mena to anyone seeking a hassle-free and enjoyable car-buying experience. *Key Strengths:* - Knowledgeable and friendly sales staff (Alex De La Torre) - Efficient and transparent financing process (David Mena) - Excellent customer service - Clean and modern facility - Wide selection of vehicles *Overall Experience:* Exceptional! Would I recommend Planet Ford? Absolutely! Would I purchase from them again? Without hesitation. More

Very helpful and made it an easy process with my best interest in mind even for my first pre owned vehicle interest in mind even for my first pre owned vehicle More

Jose was awesome and my experience with Planet Ford was excellent! I am a very happy customer. excellent! I am a very happy customer. More