Planet Ford

Commendation for Outstanding Service I am writing to express my heartfelt gratitude and to formally commend Randy Cortez & his team of Planet Ford for providing an exceptional level of service as a sale express my heartfelt gratitude and to formally commend Randy Cortez & his team of Planet Ford for providing an exceptional level of service as a sales representative. In my experience, Randy Cortez is the definition of excellence, demonstrating unparalleled knowledge, professionalism, and a genuine dedication to customer satisfaction. He gets it done..! From the moment we walked into Planet Ford on our first transaction now our 4th Randy Cortez took the time to truly understand our family’s needs and desires. He listened attentively to what we were looking for and expertly guided us through the options that would best suit our lifestyle and budget. Randy’s expertise on the safety features, technical specifications, and overall benefits of the vehicles was remarkable, and it made us feel confident in our purchase. What sets Randy apart is not just his vast product knowledge but his sincerity and attentiveness. It was clear that his top priority was ensuring that we found the perfect vehicle for our family—not simply making a sale. Randy Cortez’s patience, transparency, and willingness to address every question or concern we had made the entire process stress-free and enjoyable. I cannot overstate how impressed we were with their ability to anticipate what we might need, often going above and beyond to make sure every detail was covered. Randy Cortez’s took care of my family and my friends is truly an invaluable resource and a shining example of what it means to care about customers. It is without hesitation that I recommend Randy Cortez for the highest recognition at Planet Ford. They exemplify the values of exceptional service, product knowledge, and integrity, and he should have undoubtedly earned the title of Salesperson of the Year in my book. Thank you for hiring and fostering such incredible individuals like Randy Cortez and his team. They are a true asset to Planet Ford and to everyone who has the pleasure of working with him. Respectfully, Domingo Ruiz Jr, MFT, LPCC, MPSY, More

They were very easy to work with. They worked to stay within our budget. Everyone we worked with was friendly and helpful. They worked to stay within our budget. Everyone we worked with was friendly and helpful. More

Randy and Ben (sales). Amazing people. They’re so kind even tho it can be frustrating to sell a car, they DO NOT GIVE UP and don’t get upset or fold in to the pressure. And Amazing people. They’re so kind even tho it can be frustrating to sell a car, they DO NOT GIVE UP and don’t get upset or fold in to the pressure. And not pushy like other dealers. Ben showed me all the features and randy educated me on the lightning. Overall tho the actual planet Ford dealership lot is amazing. No one can match their low prices. And they have any Ford you can dream of. They also offer you more than anyone on your trade (at least in my experience) That’s why I keep coming back. You get the most bang for your buck $$$ both trade in and retail. These guys are definitely motivated to get you in a car and make sure your happy. Will definitely come back, next purchase will definitely be a EV hopefully (Mach E) More

Randy was very helpful and thorough. I loved working with home and planet ford to buy my dream car! I loved working with home and planet ford to buy my dream car! More

Working with Hilda Garza at Planet Ford has always been a pleasure. No preasure and No Bull like other Dealerships. This has been my 5th purchase from Planet Ford working with Hilda over the last 12 yrs. a pleasure. No preasure and No Bull like other Dealerships. This has been my 5th purchase from Planet Ford working with Hilda over the last 12 yrs. making these transactions happen. When another vehicle is needed I'll be back! More

Easy quick process. Randy made it one of the smoothest buying experiences I’ve had in a long time and kept everything transparent with me. I would buy another vehicle fr Randy made it one of the smoothest buying experiences I’ve had in a long time and kept everything transparent with me. I would buy another vehicle from him. More

Randy Cortez at Planet Ford was a delight to work with. This is the third Ford I have purchased from Panet, and each time I have had a fantastic experience, I highly recommend them. This is the third Ford I have purchased from Panet, and each time I have had a fantastic experience, I highly recommend them. More

Now for the service department I'm disappointed. On my expedition King Ranch couple of yrs ago I lost my motor at 143k on it. We are not hard drivers and 75% of those miles are long distance miles. On my expedition King Ranch couple of yrs ago I lost my motor at 143k on it. We are not hard drivers and 75% of those miles are long distance miles. I dropped off my car at the shop because it stopped dead on the highway and would restart. Had it towed to the shop. I call in the n morning and they said we will look at it. They come to me 2 hrs later and asked when I drove it in last night if it was rattling. The rattling did come from me so it must have happen when ever you all started it. the blame game was played but I ended up buying a new motor and you all put it in. The day I picked it up they said Mr Dorn your good to go. My wife and I looked under the hood everything looked good except 1 thing 1 radiator tank was empty and when I open the camp to radiator you could see any fluid in it. Boy was I pissed. I had a few choice words they top us off an home we went we drove 7 miles and all of a sudden steam rolling out from under the hood. We call ford an they said your expedition burped.but still they claim they had put antifreeze in radiator before they went for there 100 mole run to break it in. Nothing but Lies. So here we are 2 yrs later check engine light is on bring it in and it's throwing codes and they did some digging and I have oil on top of the pistons still under warranty but yet you all want to open it up fix whay is broken so just put a bandaid on it until the warranty is up then it's my problem. It's time you all step up to the plate and do the right thing here put a new motor in at your expense and put a new warranty on that motor. You all should be ashamed of this mess. More

These 5 star reviews are fake. Planet ford is the ultimate worse place for any car repair. Repaired my car with rusted out parts. Doors are not aligned. Paint drips, Paint never Planet ford is the ultimate worse place for any car repair. Repaired my car with rusted out parts. Doors are not aligned. Paint drips, Paint never polished/finished. Parts repaired fell off before I arrived home. Let me leave with a known dead battery. Ruined by sitting in their shop for 8 months for a repair supposed to be completed in 15 days. Blamed on covid waiting for the parts to ship from the manufacturer. When the door bottom was totally rusted out. From a junk yard. so they lied. They put excessive milage on my car while in their shop. Over 1000 miles. My new air pods, hidden in the car ashtray stolen. The interior molding not attached correctly and cracked. It sounds impossible, but I immediately returned with the car to the Lincoln dealership where purchased. The district manager was appaled with the condition of my car. Told they were not affiliated with the repair shop. He would tell the manager upon his return from vacation. I did as advised by progressive insurance and returned with my car for them "to make it right" Upon meeting with the Manager, Brad Stapp, he refused to get out of his chair to even come and look at the condition his body shop left my car. Instead, outright Lying to me. "The insurance said the repairs were up to standard" I immediately call the insurance company. Told me he was lying. They have the pictures I sent showing the damages the body shop did to my car. Now I am stuck in the middle by neither one of them doing anything to fix my car. I took it to another body shop. They refuse to repair, because it is impossible to "fix the damages done by Planet Ford to make my car back to the condition it was. Now I have been forced to file a lawsuit against Planet Ford because they refuse to acknowledge any communication from me. This includes a demand letter to Scott Burns, the body shop manager I was told "was going to make it good" By Progressive Insurance. The repair person initially working on my car disappeared. The next one told me a 3x4 under carriage protection did not exist on my car. I must have found the part on the road and it was from another car. Either totally ignorant or just another liar from Planet Ford. There are many bad reviews of this place. They are all deleted. I vowed years ago to never buy anything from Planet Ford. I was suckered into buying a car there. It will never happen again. In fact, I will never buy another Ford Product in my life. More

Smooth and easy purchase experience. No funny business. Great service and great price! Would highly recommend. No funny business. Great service and great price! Would highly recommend. More