Planet Ford Dallas Love Field

Quoted price not honored The dealer's salesman gave us a phone quote (after getting the price from his sales manager) on a used truck that had not yet been put on the lot. The The dealer's salesman gave us a phone quote (after getting the price from his sales manager) on a used truck that had not yet been put on the lot. The salesman claimed he had emailed information that never arrived - when I asked him to resend it, he had neither my email address nor the email he supposedly had sent. We saw the truck as soon as it went on the lot and reconfirmed the quoted price. The salesman gave us overstated certified vehicle warranty information on material points that didn't match Ford's own website which I had previously researched. I asked to speak to someone about this information and spoke to the dealer's very knowledgeable and helpful Finance Manager the next day (a bright spot in our dealership contacts) - he confirmed that my warranty understanding was correct. That night we went to buy the truck. Neither the original salesman nor the sales manager were there, and a different team gave us a price $2,900 more than we had been quoted. I asked to have the original salesman and/or sales manager call me to honor our quote - this original team then told me that we had misunderstood the original quote, the price went up after the truck had been certified (it had a certified plate the night we saw it, which was when we discussed the certified warranty benefits and reconfirmed our original quote), etc. Today I spoke with the general manager about the misinformation and the dealership's failure to honor the quoted price and learned the car was sold the day before yesterday . . . a fact not mentioned when we were at the dealership to buy the truck for the quoted price the day before yesterday or during my three calls yesterday to the dealership. Bad information and quotes that aren't honored - this is not how I expect to do business. More

Poor Sales Experience I went here to look at a 2013 Fusion Titanium used. It was priced above market and had body damage that the sales person ignored while we were lookin I went here to look at a 2013 Fusion Titanium used. It was priced above market and had body damage that the sales person ignored while we were looking at the car until I brought it up. He then said, based upon the 'great deal' they were offering, they would not discount or fix. More

Awesome Experience I had an awesome experience with Park Cities Ford. Mike Munden and Gordon Graham worked with me and helped me buy my first truck! They were patient wi I had an awesome experience with Park Cities Ford. Mike Munden and Gordon Graham worked with me and helped me buy my first truck! They were patient with me and made this experience amazing. I will definitely be buying more cars from them in the future. Highly recommend going here to buy a car. Ask for Gordon and Mike!! More

Highly Recommend Jordan Couch I've bought over 20 autos in my life, and Jordan Couch at Park Cities Ford is the best salesperson that I've ever had the pleasure of buying from, per I've bought over 20 autos in my life, and Jordan Couch at Park Cities Ford is the best salesperson that I've ever had the pleasure of buying from, period. He went above and beyond to make our car buying experience enjoyable, comfortable, informative, transparent and simple. He emailed a low no haggle internet price right from the start that I was able to confidently use to test 3 Ford competitors and nobody wanted to beat his price. Jordan sold for Audi and BMW before recently joining PC Ford, he is a cut above the rest, he sales with humbleness and integrity, no pressure and no tricks. So glad we found Jordan Couch and I highly recommend him to everyone. Jordan's email is rep-reply@pcford.com, or jcouch@pcford.com, and the main number to reach him is 214-358-8800. More

The best auto sales experience ever. EVER! Outstanding in all respects. This is my 4th vehicle from Park Cities, and we will be back for more. We drive 45 minutes for sales and service, because Outstanding in all respects. This is my 4th vehicle from Park Cities, and we will be back for more. We drive 45 minutes for sales and service, because it is consistently EXCELLENT. I have dealt with many other dealers, and none measure up. Sales are always fair, efficient, and painless. I work with Mike Munden, and he personally makes the process seamless. Thanks Mike and PCF! More

Best Experience Ever! This was my 5th Ford truck to purchase and I have purchased two of them from Park Cities. It is by far the best dealership I have worked with. The w This was my 5th Ford truck to purchase and I have purchased two of them from Park Cities. It is by far the best dealership I have worked with. The whole experience is hassle free. More

Outstanding Sales Team and Management Staff I just purchased a new Ford Focus. The experience was outstanding from James in Sales, Mike in Finance, Dennis with the signing, and Austin with the d I just purchased a new Ford Focus. The experience was outstanding from James in Sales, Mike in Finance, Dennis with the signing, and Austin with the delivery. I would recommend them and Park Cities to everyone looking for a new or used vehicle! More

DON'T GO HERE !!! This is by far one of the worst dealerships in DFW area. Bought an 08 F 150 4x4 Supercrew new in 08, and it was time to trade in wife's '04 Expedit This is by far one of the worst dealerships in DFW area. Bought an 08 F 150 4x4 Supercrew new in 08, and it was time to trade in wife's '04 Expedition. All service done there, and car has exemplary records. The offer was so insulting we got up and left. The sales manager said it was because of a "poor" car fax...... The car fax instead said that "this vehicle is worth more than average, based on the information in this report". I understand that everyone needs to make a profit, but offering 20 cents on the dollar is a little much. This dealership is closest to my home, and I would not buy a spark plug from these SOB's. More

I have bought vehicles all over the metroplex and even a few out of state. I have never had a better experience than the one I had with James Chacon at Park Cities Ford. He made its so easy! He drove to me, few out of state. I have never had a better experience than the one I had with James Chacon at Park Cities Ford. He made its so easy! He drove to me, I didnt leave my house. That's was so huge for me. Not many dealers or sales guys would go that far. I will send everyone I know to him! He has my business for life. He answered all my calls (I called him a lot) never misrepresented anything. This buying experience was as straight forward as it gets. Thanks again James More

I found the team at Park Cities Ford very attentive to the needs of the customer, it was a pleasurable buying experience. I would highly recommend Mike Munden and his team to anyone looking to purchase a the needs of the customer, it was a pleasurable buying experience. I would highly recommend Mike Munden and his team to anyone looking to purchase a Ford or Linclon. More