Pittsville Ford

Very responsive when they want you to buy a car. Found damage on my new truck and reported to my salesperson Immediately. Was told he will talk to his manager and get it squared away. That was Sept Found damage on my new truck and reported to my salesperson Immediately. Was told he will talk to his manager and get it squared away. That was September. We are now in the middle of March. I’ve contacted Jonathan at least 4 times a month for the past 7 months and get told “waiting on my manager.” 7 months of waiting on an answer and counting. I emailed the general manager a few times with no response, but I get all of his automatic advertisement emails. More

PLEASE AVOID USING THIS FORD DEALER FOR ANY DIAGNOSTIC WORK! My 2023 F350 Platinum Diesel wasn't turning over and a friend suspected the HP fuel pump, knowing that the CP4 pumps fail quite often on these WORK! My 2023 F350 Platinum Diesel wasn't turning over and a friend suspected the HP fuel pump, knowing that the CP4 pumps fail quite often on these trucks...I got the engine to turn over, drove straight to the dealer for evaluation. It took them 24 hours to come back with a cause -they said my fuel was contaminated and that they needed to replace the entire fuel system (pumps, injectors, etc.) to the tune of $15,000! Smelling a rat, I had it towed to my hometown diesel mechanic who within 30 minutes found NO sign of fuel contamination and that the fuel rail pressure regulator went bad. The regulator part was only $285! I decided to upgrade my engine with a conversion kit (replacing the CP4 pump) and drove out of the shop next day for under $4000! NEVER take your truck to Pittsville! They should be ashamed of themselves!!! More

They are focused on getting five star ratings. I service techs are 5+ stars. The repeated badgering text messages for service not yet required is out of hand I service techs are 5+ stars. The repeated badgering text messages for service not yet required is out of hand More

I purchased a ford bronco raptor and the end of February and have still yet to receive my registration. I have had to constantly follow up with individuals at the dealership including but not limited to th and have still yet to receive my registration. I have had to constantly follow up with individuals at the dealership including but not limited to the GM. While the sales process was smooth the after sales process has been a huge let down and extremely frustrating. Buyer Beware More

Worked with Kyle on purchasing a new F150. I really appreciate his quick response to text messages and his transparent, up-front pricing. Drove about 4 hours to reach him, and passed many For I really appreciate his quick response to text messages and his transparent, up-front pricing. Drove about 4 hours to reach him, and passed many Ford dealerships along the way, none of which would match the deal being offered by Pittsville. Pickup went smoothly, I was in and out fast and the deal was exactly as Kyle promised. Recommended! More

Called about a new car listed on the website on a Saturday. Liked the price and told the salesman I would drive down the following Saturday to pick it up but he offered delivery so I accepted the del Saturday. Liked the price and told the salesman I would drive down the following Saturday to pick it up but he offered delivery so I accepted the delivery. Signed the paperwork online that stated 14 miles were on the vehicle and when it showed up at my house 300 miles away, it had 600 miles on it. The delivery guy pointed out he wasn’t sent with any spare keys so he called the dealership and the salesman said he would mail them to me. 2 calls later I got a manager and finally got the keys sent to me. While inspecting the vehicle, I noticed the paint was bubbling on the hood, completely undisclosed before purchasing. After reaching out with no care from the sales team I had my local Ford dealer repaint the hood of a vehicle I had just taken delivery of a week prior. 2 months after purchase my temporary registration was about to run out so I called again to find nobody in sales would even take my calls anymore so I reached someone in the tag department to find out the paperwork had never been completed so, had I not called, I would have never received a license plate for the vehicle. The only constant communication I received during the entire nightmare was from a lady that called repeatedly as though I worked there even though I told her I was an unhappy customer, not an employee. Worst car experience of my life and I would recommend going anywhere else to buy a car. Never deal with Jason or Justin in sales. More

Have to have my vehicle put in the shop ,Had a problem but the Problen was resolved ,I was have a very very bad day but all is well but the Problen was resolved ,I was have a very very bad day but all is well More

How to Loose a Loyal Customer Purchased a used car from Pittsville Ford for my daughter in December 2015. Very happy with the sales process and had an enjoyable experience. So much Purchased a used car from Pittsville Ford for my daughter in December 2015. Very happy with the sales process and had an enjoyable experience. So much so that we continued to have the vehicle serviced regularly at the dealer. Incurred problems with last two visits. In August, my routine oill change required a return visit to fix a loose tire. In January 2020, made an appointment for a routine oil change and tire rotatation. This service is now being performed by Quick Lane, a subsidiary of Pittsville Ford & operating out of the old dealership location. My routine oil change took 4 hours, required immeadiate returning twice to service center due to problems with tire virbration and inflation warnings. A third return took me to the new Pittsville Ford center.where the previous service from Quick Lane needed to be re-checked and/or re-done. As a result, I have no confidence specifically in Quick Lane and dissapointed at Pittsville Ford in general. Friendly people but no way can I go back as I simply cannot trust them to do what they say they will do and for the service I've paid them to do. Sad day More

Horrible I have taken my van to a mechanic multiple times when they hold it for weeks at a time. And again picked it up today with a new problem. Never take yo I have taken my van to a mechanic multiple times when they hold it for weeks at a time. And again picked it up today with a new problem. Never take your vehicle there I am not just being rude they are not reliable More