Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Pitre Buick GMC
Albuquerque, NM
65 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 65 reviews
November 10, 2023
I searched for the exact vehicle I wanted on GMC First - the dealership information on the GMC official website is out of date for Pitre. he sales team is still doing non-negotiable dealer add-ons to the t the dealership information on the GMC official website is out of date for Pitre. he sales team is still doing non-negotiable dealer add-ons to the tune of $3000. I called and said I would like to buy a vehicle but had no interest in buying it with paint and leather protection I would never use, car washes that would inconvenient to access and or prepaying $900 for a replacement key valued up to $800. The salesperson stated these were non-negotiable. Looks like I will be buying ANOTHER 67k+ vehicle in Texas! More
by truraza
Employees Worked With
Don't Recall
September 13, 2023
Great service. Very efficient and easy to work with. Trade in value on my vehicle was great and no hassle with the purchase. Very efficient and easy to work with. Trade in value on my vehicle was great and no hassle with the purchase. More
by javier_aguirre911
Employees Worked With
Mike Boddy
July 07, 2023
The service staff needs people skills. Service was rude and I felt discriminated as a female asking for simple service. I was never told I had to leave the vehicle there when I scheduled Service was rude and I felt discriminated as a female asking for simple service. I was never told I had to leave the vehicle there when I scheduled the appointment. They said it would take approximately 1 1/2 hours. I called after 1 1/2 and was told they were having problems. Their response wasn't too convincing, I called 2 minutes later and was told the vehicle was ready. I can go on and on about my bad experience with the service department. More than anything else, I felt so discriminated as a female. More
by Whitehouse
Employees Worked With
prefer, not to mention
May 16, 2023
I went in for a regular service of oil change and tire rotation and to have them check a "Check Brake System" alert on my 2019 GMC Terrain. This was the 2nd time. I had them check the same issue a few mon rotation and to have them check a "Check Brake System" alert on my 2019 GMC Terrain. This was the 2nd time. I had them check the same issue a few months back. At that time, I was charged an additional $145 because they had to use the diagnostic computer and promised me then the issue had been resolved. I come back with the same issue and was told by Angel Baros that the only way to fix the issue was to purchase a $500 battery they sell there. I refused to pay such amount for a car battery and requested for my vehicle to be released back to me. I saw one of the mechanics go and mess with the battery and was handed my keys. Soon after leaving the "Check Engine Light" came on. I took my vehicle to an Autozone to have them run a diagnostic check and also on the life of battery. Autozone said there was absolutely nothing wrong with the battery and that it was a battery sensor. I went back to Pitre the next day to tell them about the "Check Engine Light". Angel Baros again recommended buying the $500 battery and I asked him if that would fix ALL of the issues going on and he said no. My daughter made a comment to him about him xx'ing us, he then became irate and was told to leave the establishment if we were not going to buy the battery and to never go back. I had my son-in-law check the battery connections and there was one that was deliberately disconnected. As soon as it was plugged back in, the "Check Engine Light" came off. Never will I go back to Pitre for service or any type of purchases and will make sure everyone knows what an absolutely poor customer service experience I had with them. More
by marisolglvz00
Employees Worked With
Angel Baros
