Pinnacle Nissan - Service Center

This "service" center doesn't even deserve one star. I went in for a 3 hour service and I was refused a pick up from the shuttle service. My option was to get dropped off and walk back in 113 degr star. I went in for a 3 hour service and I was refused a pick up from the shuttle service. My option was to get dropped off and walk back in 113 degree weather. I'm sorry but is this not a car dealership??? I'm sure some lazy bozo is sitting in his cool cube that can drive 2 miles to pick me up. Instead im walking in the sweltering heat. Don't bother taking your car here because not only do they nickel and dime you on services but they barely provide a service doing so!! I even had to pay for water!!!!!! Horrible horrible More

I have received excellent customer service when working with Noel Estrada each and every time I have brought my truck in for routine service. I have always been able to get an appointment within 1-2 days with Noel Estrada each and every time I have brought my truck in for routine service. I have always been able to get an appointment within 1-2 days of calling, and I am offered a rental care when the estimated work time is more than 1/2 a day or so. Noel has always been very friendly and nice to me even when I have been demanding and impatient with my expectations at times. My most recent service involved getting new tires, and Noel made sure that I got a good deal on my tire purchase, assuring me that I couldn't get a better deal for the quality I was receiving anywhere else. I have been pleased with the overall customer service from beginning to end, and will continue to bring my truck in for needed service. More

My husband purchased my car a week ago at a tent sale event. It was a Saturday. The sales person we worked with was Sean Coughlin who was really helpful. He asked me to take the car the next day to the d event. It was a Saturday. The sales person we worked with was Sean Coughlin who was really helpful. He asked me to take the car the next day to the dealership to have it detailed since that is the day that they tend to be slow. Well, the next day I took the car to have it cleaned but when it was done I noticed that the plastic cover around the bottom of the driverside seat was broken. I asked to speak with teh Service Department manager but I was told that the service department was closed. I brought the damage to another sales associat's attention Cory Baldwin who assest the damage and advised me that he will look into it and call me to schedule an appointment to get that looked at and fixed. I got a hold of the sales associate 3 days later and I also spoke with Sean who asked me to bring the car by on Saturday when the service department is open. I came back Yesterday ( saturday), the sales associate Cory Baldwin got me a manager to speak with since Sean was running late. This manager was the rudest person I had to deal with. he pretty much called me a liar and that this issue never happened there. He told me that the piece I needed to have fixed was just about $40-50 and it should not bother me as much. After my husband showed up, we were told that they would pay half of the cost which in my eyes was unacceptable. On top of it, was told to come back the next day (monday) where they can try to see if the piece I need can be ordered and how much it would cost me. Today is Monday. I had to call in to work to make sure this problem gets resolved and fixed. When I arrived, I asked for a General Manager and waited for 30 minutes before Michael Wykoff aproached me and offered to assist. He is the Service Center Business Manager. At first I was not sure if he would be the right person to speak with since he seemed so young. I am only 35 years old. Anyway, I explained to Michael how I was treated, that this was my third time coming back. Michael listened to me and apologized for the way I was treated. He looked at the damage, and assured me that he will order the piece right than and will be taken care of. I only spent a few hours at the delaership today, but I was very pleased on how friendly and professional Michael was and the other sales people as well. I would recommend this dealership to others. Everyone I have dealt with was great and I would not let my experience ruined with one bad manager. I wish I would have gotten his name so I could encourage everyone to stay away from him.. More

Doug is an exceptional Service Advisor and he goes above & beyond when we need our vehicle serviced. Doug is dedicated to total customer satifaction and through his commitment to the dealership, he provid & beyond when we need our vehicle serviced. Doug is dedicated to total customer satifaction and through his commitment to the dealership, he provides a quality experience for our family. He definitely has a positive attitude and a "can do spirit". More

I have been through many service advisors and I finally found one that I am comfortable wtih and trust completely. Robert has helped me with both of our Nissans and he has gone out of his way - above and found one that I am comfortable wtih and trust completely. Robert has helped me with both of our Nissans and he has gone out of his way - above and beyond - to make sure we get the best service possible. He is honest and communicates well. This past time our car was in for service he worked so hard to get a service partially covered even though we were out of the warranty because of mileage. What a blessing it was to have him plead my case and get the repair bill down significantly! I cannot say enough about Robert. It is such a pleasure to deal with him and he is such an asset to Nissan. His care for customers is so evident and I am thankful to be on the receiving end. I HIGHLY recommend him and would trust any vehicle to his care. Lisa Langaker More

We brought our Armada in for a recall repair. We were very disappointed fro numerous reasons: 1. Although this was a recall repair, the dealer did not provide us with alternate transportation while the very disappointed fro numerous reasons: 1. Although this was a recall repair, the dealer did not provide us with alternate transportation while they were repairing the car. 2. They did provided us with an "Action Plan" to perform other "repairs," including a charge for $1800.00 to scan our vehicle for codes. A service that most service shops charge $0 - $200.00 for. 3. Clearly, this service station intended to overcharge us for unnecessary repairs. 4. We purchased additional keys for our car, which they failed to program correctly. This resulted in us being locked out of our car after stopping at teh dry cleaners. The door locked itself automatically with the keys in the car. We needed to obtain alternate transportation to return home to obtain another set of keys to open the door. More

Doug has been a great service representative. Over the years he has always made sure that we recieve the best service on our Nissan automobiles - we have three of them (down form four). From scheduled ma years he has always made sure that we recieve the best service on our Nissan automobiles - we have three of them (down form four). From scheduled maintenance to unexpected issues, Doug always gets us scheduled, gets us in and out on time. More

Doug Barsell is the reason that I service my car at Pinnacle Nissan. He is the most professional, patient, caring and organized, service advisor, that I have worked with at any dealership. He calls you Pinnacle Nissan. He is the most professional, patient, caring and organized, service advisor, that I have worked with at any dealership. He calls you and gives you a progress report as the car is being worked on. Pinnacle Nissan needs more Doug Barsell's there. The only thing that I have issue with, is the pricing, that seems high to me. More

I brought a car in and was VERY clear that it was going on a road trip. That I needed it checked from top to bottom, left to right. Got it home, and one of the tires was almost flat - a minor thing but so on a road trip. That I needed it checked from top to bottom, left to right. Got it home, and one of the tires was almost flat - a minor thing but something I expected them to look at. It's now on the "road trip" and the left front wheel well liner came flying off. Suspiciously right after being in the shop - did they forget to tighten something? I won't be going back there again. More

This is my best recollection of a recent conversation I had with a Pinnacle Nissan Service Advisor, when I walked in to the service bay: Me: Hi there. I just bought a brand new Nissan 370Z. I'd like had with a Pinnacle Nissan Service Advisor, when I walked in to the service bay: Me: Hi there. I just bought a brand new Nissan 370Z. I'd like to change the in-cabin airfilter. The owners manual says to contact your Nissan dealer for further details. I'm looking for details. My understanding is it is located right behind the glove box, and is relatively easy to change. Advisor: I'd have to look into it, I don't know. I believe you are correct, it is easy to change, it is behind the glove box. Not sure if you have to remove some of the dash however, which may be more labor intensive. Me: Is there anyone here who knows about this, one of your technicians perhaps? I'd like to buy the part from you (I already spoke to the parts dept) but would like a little advice on popping it in myself. Advisor: I cannot tell you how to replace it yourself. However the cost to have us do it is $100. Me: Really? You will not tell me what is involved in changing it? Advisor: Yes, if I told you how to do it, what kind of service business would I have? Me: (jaw on floor) Really? Advisor: YES (looks directly at me). Me: walks out, speechless. Lesson I learned is if you are looking for a friendly service tech who is less focused on your dollar and more focused on you being a happy Nissan customer, don't ask for advice at Pinnacle. I subsequently called another dealer, found someone happy to tell me what to watch out for (5 min conversation) and then I changed the filter in about 10 min. As for what kind of service business Pinnacle might have, it will be zero business on my car(s). If I broke down in front of Pinnacle Nissan, I'd tow my car elsewhere. More