Pinnacle Nissan - Service Center

STAY AWAY FROM GABE FLORES HE LIES AND STEALS YOUR MONEY FOR SERVICE YOU DONT NEED AND THEN WHEN YOU REPORT HIM AND YOU TRY TO MAKE A APPT HE TELLS YOU TO GO SOMEWHERE ELSE AND THEY CANNOT HELP YOU. I TRIED FOR SERVICE YOU DONT NEED AND THEN WHEN YOU REPORT HIM AND YOU TRY TO MAKE A APPT HE TELLS YOU TO GO SOMEWHERE ELSE AND THEY CANNOT HELP YOU. I TRIED TO MAKE A APPT FOR SAT HE TOLD ME THEY HAVE NOTHING AND HE CANNOT HELP ME. I TOLD HI EVEN IF I JUST COME IN HE SAID NO. SO OF COURSE I KNOW HE LIES I CALLED BACK AND ROBERT HELPED ME GUESS WHAT THEY DO HAVE APPTS FOR SATURDAY SO I GOT ONE AGAIN STAY AWAY FROM GABE GABE GABE GABE FLORES I CANNOT STRESS THIS ENOUGHT!!!!!!!!!!!! HE IS A DEVIL IN DISGUISE PLEASE CHECK OUT POWER NISSAN IN CHANDLER EXCELLENT AND FRIENDLY AND THEY DONT SCAM YOU AND TREAT YOU WITH RESPECT AND DIGNITY. I WILL EMAIL AND TELL AS MANY PEOPLE AS I CAN TO STAY AWAY FROM PINNACLE NISSAN DO NOT DO SERVICE THERE OR BUY A CAR FROM THEM!!!!!!!! I AM BUYING A NEW 2013 ALTIMA AND IT WILL NOT BE FROM THERE I CANT WAIT AS SOON AS I DO I WILL BE HAVING BOTH MY CARS SERVICED AT POWER NISSAN CHANDLER EXCELLENT SERVICE THERE !!!!!!!! PLEASE READ THIS AND TAKE IT VERY SERIOUS AS I HAVE BEEN A CUSTOMER OF PINNACLE SINCE 2006 BUT NO MORE I AM DONE ANGLEA IS GREAT BUT SHE CANT KEEP CLEANING UP AFTER THIS IDIOT GABE AND NOEL IS GREAT IF YOU HAVE TO GO THERE I HIGHLY RECOMMEND NOEL VERY PROFESSIONAL AND WILL TELL YOU WHAT REALLY NEEDS TO BE DONE . HE IS A TRUE ASSET AND THE ONLY REASON I HAVE NOT LEFT THERE !!!!!!!!!!! More

Gabe was very helpful in getting the service I needed for my vehicle. I really appreciate his courtesiness and ability to answer my questions. I would definitely recommend him to my friends and family when t my vehicle. I really appreciate his courtesiness and ability to answer my questions. I would definitely recommend him to my friends and family when they need service on their vehicles. More

Gabe was a huge help! And I highly recommend him as a Service Advisor, excellent service! I will and have referred many people to him due to the fact that I know I am getting honest work done to my car. Service Advisor, excellent service! I will and have referred many people to him due to the fact that I know I am getting honest work done to my car. More

Robert has been incredibly helpful in caring for my vehicle! He is the best, and I highly recommend him whenever I have the opportunity to brag about my customer service experience at Pinnacle Nissan. vehicle! He is the best, and I highly recommend him whenever I have the opportunity to brag about my customer service experience at Pinnacle Nissan. More

So i had a bad experience with one of the service advisors which will remain nameless. Left messages with the service director no call back. I wrote a review and got a call from angela customer rela advisors which will remain nameless. Left messages with the service director no call back. I wrote a review and got a call from angela customer relations manager. Also called Noel who is very Good. he listened to me vent and expressed his concern which was great. To my surprise angela listened to me and let me tell her what happened told me she would talk to the advisor and call me back i figured ok i have heard this before. well she called back totally redeemed what had happened took care of this to my satisfaction above what i was expected her honesty and integrity and customer service are unmatched and rarely seen as well as Noel estrada. Pinnacle is very lucky to have such great people working for them in these 2 employees. Other employees should follow there example of how to treat customers. I got a survey from nissan north america and will be sending it in along with a letter about angela and Noel. If the GM of pinnacle reads this they really deserve recognition for saving a loyal long time customer. Thanks again Angela and Noel you guys rock ! Mr Zaccaria More

Robert made my visit to Pinnacle Nissan a memorable one. He made sure that when my part came in to call me first thing and schedule a service time. Once the date came around to install the part into He made sure that when my part came in to call me first thing and schedule a service time. Once the date came around to install the part into the vehicle I was able to drop my vehicle off, and was promptly set-up with a rental so I could get to work. He was very professional, and knowledgeable. He really went above, and beyond to help me and satisfy all my car needs. Would highly recommend this dealership, and their customer loving, and caring way of life that they so strongly believe in. Thank you Robert Wolf!! More

Walked on to the lot and was kindly greeted by the first Mike. He was very friendly and asked me exactly what I was there to do. Ended up buying a car and Mike recommended taking the car to the service depa Mike. He was very friendly and asked me exactly what I was there to do. Ended up buying a car and Mike recommended taking the car to the service department for all oil changes and other maintenance. I took my car in for service and the second Mike greeted me and took care of my car. I ended up spending less than what Mineke wanted for a standard oil change. I would recommend going to see either of these guys when buying a car or getting your car serviced! More

This is the 2nd time in 2 years that this service dept has tried to sell me repairs or services that were not needed. This last time (10/31/11) I was told I needed $1267 worth of repairs and services. Th has tried to sell me repairs or services that were not needed. This last time (10/31/11) I was told I needed $1267 worth of repairs and services. These included replacing the dirty air filter, replacing the dirty brake fluid, replacing the dirty power steering fluid, replacing the dirty automatic transmission fluid, and replacing the L & R lower control arms, whicch they said the bushings were split/leaking. I had had the air filterr and the fluids replaced earlier this year and have only driven the car 5000 miles since then. I checked the filter and the fluids later and found that none were dirty and that they all looked new. I got a 2nd opinion on the lower control arms which said that they were not near needing replacement. More

Pinnacle Nissan provide me excellent service hoping you have excelent technicians, that sometimes can be great to talk with them when we are experience a mechanical problem in our car... have excelent technicians, that sometimes can be great to talk with them when we are experience a mechanical problem in our car... More

Excellent service by service advisor. Very good email notification on appointments.Service identifies other items that will needfuture attention or immediate attention, but without any pressure to sell s notification on appointments.Service identifies other items that will needfuture attention or immediate attention, but without any pressure to sell something. As a former Vice President of Parts and Service for an importer I can appreciate excellenty service by professional employees of the dealership. More