Pinnacle Nissan - Service Center

customer service Today I went to this dealer, 17 mikes, as my 2014 Murano had the tire indicator light on. Did this as the tires have Nitrogen in them. When a servic Today I went to this dealer, 17 mikes, as my 2014 Murano had the tire indicator light on. Did this as the tires have Nitrogen in them. When a service person came out I explained the issue. He said I can just add regular air to them. That I can go to any Discount Tire place. Ok. He didn't even offer to have the tires checked & filled. WOW guess the customer service isn't there. More

"Serious lack of communication and horrible service" Worst experience yet. They sold me a used car without checking to make sure everything was working properly. My aux input does not work and when notif Worst experience yet. They sold me a used car without checking to make sure everything was working properly. My aux input does not work and when notified within the same month of purchase, I kept getting told they will check into the issue and get in touch with me. My husband and I had to keep calling and trying to get an appointment set up. I don't know why they are stalling, seems like they are not interested in client's needs. It is 2 months now that I'm still making payments on the car and the issue is still not resolved. Im told I need to wait another week for an answer. Unsatisfied and disappointed in their lack of communication and professionalism. More

Noel and his service dept So went to service my Nissan and was told go somewhere else when I asked why Noel tells me that I been giving bad reviews and they can't help me reall So went to service my Nissan and was told go somewhere else when I asked why Noel tells me that I been giving bad reviews and they can't help me really . So that is he new threat tactic of I don't give you good reviews you won't service my car wow . Also bill peters joined in and told me same thing . Contacted Nissan North America and they are very interested in this situation and will be looking into it . Also called Gary Harper 3 on my side also very Intersted in this . Why send a customer survey card then if I can't be honest for that Noel why don't you keep it and fill It out yourself !!!!! I would run as far away as you can from this dealership and its service dept . They tell you things need to be fixed and replaced and they don't . Also reported Them to the BBB. Asked to talk to he general manager Matt cerreta and was told he was in a meeting which was a lie !!! Hope this helps anyone from getting bullied into filling out the customer suveys with all great reviews or you will be blackballed from this dealer . Highly recommend autonation Nissan excellent and honest and they we're appalled at how pinnacle Nissan practices . I guess there reviews are so brad they have to use these tactics to get good ones good luck with that !!!! More

Tires NOT rotated+ Marked my tires with a marker, and found that the special price $4.95 for tire rotation was NOT done. Checked tires when I got home. I could see no po Marked my tires with a marker, and found that the special price $4.95 for tire rotation was NOT done. Checked tires when I got home. I could see no point in confronting service department about this, due to their attitude towards me when I pulled in. "Oh you with the low miles" as a snide remark. I doubt whether they even bothered to change the oil, when confronted from previous visit 3 months ago "special $36" 2 oil changes. I don't see a need to explain myself for low mileage (under 2,000 miles in 3 years. As a senior military veteran with health issues, I need this car basic Nissan Versa with automatic transmission, so I can still drive myself to the local Phoenix VA Medical Center for medical treatment. Nissan America called me and left message to call them after I notified them via e-mail, with voice message on my land line phone. (I don't have a cell phone, due to the high monthly costs - being retired and living off SS every penny counts). Anyway each time I tried to call them at the specified times I was told they would be in the office, the call always went to voice mail. Also when they called they left a message with case number and return phone call number said so rapidly that I had to replay the phone message several times to write down the info. I really don't see any reason to continue to try and reach them. When I tried to call back the dealer rep with phone number given, it was ALWAYS BUSY. This most recent bad experience and the other one when I was told I needed engine service done, I had the sense to put it off and took the vehicle to an independent garage which charged 1/2 the price the dealer was charging. After reading the NEGATIVE reviews on Pinnacle Nissan, the glowing reviews I found on the WWW by a former sales manger were written by employees and relatives thereof, thus so many 5 out 5 “perfect” ratings. I tried again to reach the Nissan America representative Megan Esposito, and after leaving a voice mail [I called her at specified time she would be in] she called me, but when I answered she hung up. More