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Pinnacle Nissan - Service Center

Scottsdale, AZ

4.6
620 Reviews
Call Service Center (480) 339-7780

620 Reviews of Pinnacle Nissan - Service Center

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October 18, 2024

I appreciate them always getting me in on short notice and doing great work. Very efficient. Billy is the best! More

by Xxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy F
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Oct 21, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic review! We're thrilled to hear you appreciate our quick response and efficient service. Billy will be happy to know he made a great impression. We look forward to serving you again soon!

October 18, 2024

Great major service and maintenanceon my Z. Thorough, highly skilled and done right with no issues. More

by RICHP1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike King Service Advisor, Cliff Running Service Technician
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Oct 21, 2024 -

Pinnacle Nissan responded

Thanks for the awesome feedback, Rich! We're thrilled to hear you had such a positive experience with our service team. Your satisfaction is our priority, and we look forward to keeping your Z in top shape!

October 18, 2024

Always have my Murano serviced at Pinnacle Nissan. William Ferreri is my service advisor. He does a great job taking care of me. More

by CRISKO80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Ferreri
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Oct 21, 2024 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear that William is providing you with excellent service for your Murano. Our team is dedicated to making your experience top-notch, and your feedback means a lot to us. Looking forward to seeing you again soon!

October 18, 2024

Much better service than last time. Good communication and time was appropriate. Your customer WIFI was extremely slow. Not at all the WiFi speed I’ve had in past More

by PJS1265
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob? I think
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Oct 21, 2024 -

Pinnacle Nissan responded

Thanks for your feedback! We're glad to hear you had a better experience this time. We appreciate your input on the WiFi speed and will work on improving it. Your insights help us enhance our service!

October 17, 2024

They do not keep there word. I was told that they would call about my warrnty but they never did. More

by HORNET1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Oct 22, 2024 -

Pinnacle Nissan responded

It’s important to us that we meet the expectations we set, and we're disappointed to hear about the missed follow-up regarding your warranty. We want to make sure everything is handled properly moving forward. Please reach out to Anna Algiene at 480-339-7780, and she’ll be happy to assist you with any outstanding concerns.

October 17, 2024

I received the upmost professional service you could expect from a top-notch dealership in North Scottsdale. Feels like a whole new place with familiar and friendly faces. Thank you again for all the he More

by JJOHNSON_137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Ferreri and team
Report | Print
Oct 21, 2024 -

Pinnacle Nissan responded

We’re thrilled to hear you had such a positive experience at Pinnacle Nissan! Our team is dedicated to providing top-notch service, and it’s great to know you felt that. We look forward to assisting you again in the future! Thank you for your kind words!

October 17, 2024

The service department was great and got my car out In a limited amount of time More

by DEBRAENGEL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Fernandez
Report | Print
Oct 21, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic feedback, Debra! We’re thrilled to hear that our service department exceeded your expectations and got your car back to you quickly. Your satisfaction means a lot to us!

October 17, 2024

John was great, knowledgeable and made the experience easy. The waiting area also clean and pleasant. I have owned Nissan from 2018 and very satisfied with this service center. More

by Burg.Anita57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOHN DESTEFANO
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Oct 21, 2024 -

Pinnacle Nissan responded

Thank you, Anita! We're thrilled to hear you had a great experience with John and appreciated our clean waiting area. Your satisfaction with our service center means a lot to us. We look forward to continuing to provide excellent service for your Nissan!

October 17, 2024

They were very helpful and explained in detail. I was happy the way they treated us. More

by almshap1021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike King and Blake
Report | Print
Oct 21, 2024 -

Pinnacle Nissan responded

Thanks for the awesome review! We're thrilled to hear you found our team helpful and informative. Providing great service is our top priority, and it’s wonderful to know you felt well treated. We appreciate your support!

October 17, 2024

Good experience, but I was there for over 2 hours for an oil change- doesn’t seem like it should have taken so long. More

by David.Potter414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Idk
Report | Print
Oct 21, 2024 -

Pinnacle Nissan responded

Thanks for sharing your experience, David! We're thrilled to hear you enjoyed your visit. We appreciate your patience during the oil change and are continuously working to improve our service times. Your feedback helps us do just that!

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