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Pinnacle Nissan - Service Center

Scottsdale, AZ

4.6
593 Reviews

593 Reviews of Pinnacle Nissan - Service Center

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December 18, 2024

Pinnacle Nissan provides overall good services. Their service advisors are knowledgeable and courteous and not pushy. More

by acdny1072
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike King
Dec 19, 2024 -

Pinnacle Nissan responded

Thank you! We’re thrilled to hear you had a great experience with our knowledgeable and courteous service advisors. We strive to provide the best service without the pressure. Your feedback means a lot to us!

December 18, 2024

As always, my car was taken care of in a professional and timely manner. I wouldn't go anywhere else. More

by ALLISONYANCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Pinnacle Nissan responded

Allison, thank you for your fantastic review! We're thrilled to hear that you consistently receive professional and timely service. Your loyalty means the world to us, and we look forward to continuing to take care of your car!

December 18, 2024

Service group was not helpful. Took vehicle in to inspect control arms and brakes. Said all was fixed and noise in brakes returned later that day. Had to take to different service More

by bnbecker
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Mancillas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Pinnacle Nissan responded

It’s disappointing to hear about the noise returning in your brakes after your service, and we understand your frustration with having to take your vehicle elsewhere for repairs. At our dealership, we strive for thorough inspections and accurate diagnoses, and it sounds like we missed the mark this time. We’d like to make sure this issue is addressed properly, and for further assistance, please reach out to Anna Algiene at 480-339-7780.

December 17, 2024

Good service. My car didn't start in a parking lot. Nissan sent help. Man jumped the battery and advised me to replace battery before turning off car. Pinnacle c More

by Kathy
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Pinnacle Nissan responded

Kathy, we're thrilled to hear about your positive experience! Our team is dedicated to providing prompt and efficient service, and it’s great to know we could assist you with your car issues. Thank you for trusting us with your vehicle!

December 16, 2024

Process was handled very professional, was able to check in a timely manner as well as a short period of time for service. More

by DANSTEECH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Von Hatten
Dec 17, 2024 -

Pinnacle Nissan responded

Thanks for the fantastic feedback! We're thrilled to hear you had a smooth and timely experience with us. Our team is dedicated to providing top-notch service, and it’s great to know we hit the mark! We look forward to serving you again.

December 16, 2024

He was very professional . I brought my car in for the recall. He explained what the recall was and what they will do. More

by LISABD814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Pinnacle Nissan responded

Lisa, thank you for your fantastic review! We're glad to hear our team provided clear explanations and maintained professionalism during your visit. Your satisfaction is our priority, and we appreciate you sharing your experience!

December 15, 2024

Excellent communication from our service team leader. Description of the issues and work solutions were clear and thorough. More

by Dazorsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike King
Dec 16, 2024 -

Pinnacle Nissan responded

Thanks for the feedback! We’re glad to hear you found our service team leader’s communication clear and thorough. Your satisfaction is important to us, and we appreciate your support. If you have any suggestions for improvement, we’d love to hear them!

December 15, 2024

Eddie, at the service department is an excellent individual in customer service and cares about my vehicle and ensuring that it's 100%. More

by JOANNA0801.JG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy
Dec 16, 2024 -

Pinnacle Nissan responded

Thanks, Joanna! We're thrilled to hear Eddie made such a positive impact on your experience. Our team takes pride in providing top-notch service, and it's great to know your vehicle is in good hands. We appreciate your feedback!

December 13, 2024

I always have a great experience and feel taken care of. I also feel like I am given great advice since I don’t know much about car maintenance. More

by cassandra.wilkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2024 -

Pinnacle Nissan responded

Thank you, and have a fantastic day!

December 13, 2024

Got the work completed in a reasonable amount of time. The waiting room is comfortable and has several amenities. More

by PLV gal
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Dec 15, 2024 -

Pinnacle Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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