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Pinnacle Nissan - Service Center

Scottsdale, AZ

4.6
589 Reviews
Call Service Center (480) 339-7780

589 Reviews of Pinnacle Nissan - Service Center

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January 17, 2025

Horrible service department. They scratched my door not once, but twice in the last four years. More

by DREDAY80101010010101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Director
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Jan 21, 2025 -

Pinnacle Nissan responded

We'd like to understand more about the concerns you've raised. To ensure we fully address the situation, please reach out to Anna Algiene at 480-339-7780.

January 16, 2025

Wes has been instrumental at helping me with my paint claim for my 2023 Altima. Great service center for all my cars needs. More

by MICHAEL.G1ADA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
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Jan 17, 2025 -

Pinnacle Nissan responded

Michael, we’re thrilled to hear about your positive experience with Wes and our service center! Your satisfaction is our top priority, and we’re glad we could assist you with your paint claim. Thank you for choosing us for your car needs!

January 16, 2025

Our service was quick and easy. Show room was clean. And employees were pleasant. Thanks More

by Barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Pinnacle Nissan responded

Barb, we're thrilled to hear you had such a positive experience! Our team works hard to ensure everything runs smoothly, and it's great to know you appreciated our efforts. Thank you for your kind words!

January 16, 2025

The customer service team was very nice, helpful, fast & understanding. They were also very professional in finding out what was the problem & giving me options in how to resolve the problem. More

by HOTCOCO_575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Fernandez
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Jan 16, 2025 -

Pinnacle Nissan responded

Thank you! We're thrilled to hear about your positive experience with our customer service team. Your feedback motivates us to keep providing top-notch support. If you need anything else, we're here for you!

January 15, 2025

Efficient, professional service. Everything was well explained. Pleasant customer waiting area with fresh, hot coffee!! More

by DONNAJPARRISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan
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Jan 16, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic review, Donna! We're thrilled to hear you had a great experience with our service and enjoyed the coffee. Your satisfaction is our priority, and we appreciate your positive feedback!

January 13, 2025

They handled my exterior Zaktek application promptly and sent me on my way. Good job. More

by RWMIHALIK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2025 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear you had a great experience with your Zaktek application. Our team always strives for prompt service, and we appreciate your positive feedback. Looking forward to assisting you again in the future!

January 13, 2025

The employees were very nice and polite and helpful. I am from Nebraska and just brought my sons car there had a great experience Thank you More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Jan 14, 2025 -

Pinnacle Nissan responded

Liz, we’re thrilled to hear you had a great experience with our team! We always aim to provide friendly and helpful service. Thank you for sharing your positive feedback, and we hope to assist you again in the future! Safe travels back to Nebraska!

January 12, 2025

Eddies is amazing! Thank you so much! I appreciate your willingness to help and communicating. More

by GMK850195
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie. Service Department.
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Jan 13, 2025 -

Pinnacle Nissan responded

Thank you for your wonderful review! We're so glad to hear that Eddie provided you with excellent service and communication. We truly appreciate your kind words and look forward to assisting you again in the future!

January 12, 2025

Jordan took my call, got me in right away. They washed my car and we're very careful with the inside by protecting it with a seat cover and paper down on the floor mat. Turn around was quick. More

by justmegrandmajolee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
Report | Print
Jan 13, 2025 -

Pinnacle Nissan responded

Thank you for your wonderful feedback! We're so glad to hear that Jordan was able to assist you quickly and that our team took extra care with your car, ensuring it was protected during service. We truly appreciate your trust and look forward to providing you with great service again in the future!

January 12, 2025

Very easy to locate and use service center. Service is quick and the waiting area is clean and stocked with snacks. Dan was helpful and accommodating. More

by becky.aylmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Thomas
Report | Print
Jan 13, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic feedback, Becky! We're thrilled to hear that you found our service center easy to access and that Dan provided great assistance. We always aim to create a comfortable environment for our customers. Looking forward to your next visit!

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