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Pinnacle Nissan - Service Center

Scottsdale, AZ

4.6
589 Reviews
Call Service Center (480) 339-7780

589 Reviews of Pinnacle Nissan - Service Center

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January 24, 2025

Friendly and accurate service. Price was really good too. Will be back again. Dan the service guy was great to work with as well More

by KCKID2201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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Jan 27, 2025 -

Pinnacle Nissan responded

Thanks! We're thrilled you had a great experience with our team and found our prices competitive. Dan will be delighted to hear your kind words. We look forward to seeing you again soon!

January 23, 2025

My dedicated service rep, Jordan Von Hatten, provided amazing a service maintenance experience. He was very detailed and had me in and out quickly. More

by SSURKIS01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Von Hatton
Report | Print
Jan 24, 2025 -

Pinnacle Nissan responded

Thank you for sharing your experience! We're thrilled to hear that Jordan Von Hatten provided you with exceptional service and made your maintenance visit efficient and seamless. We’re proud to have team members like Jordan who prioritize attention to detail and customer satisfaction. We look forward to serving you again in the future!

January 23, 2025

I felt I received personal service from Billy. Once I brought my car in the service that required was done in a minimum amount of time which I appreciate it since I was waiting at the dealership. More

by GREENACRES227
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
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Jan 24, 2025 -

Pinnacle Nissan responded

Thank you for sharing your experience! We're pleased to hear that Billy provided you with personal service and ensured the necessary work on your car was completed efficiently. We understand the value of your time, and it’s great to know the process was smooth while you waited. We look forward to serving you again!

January 23, 2025

The service we receive from Mike King was superb. Excellent communication, exceptional experience all around from start to finish. More

by johnkica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike King
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Jan 24, 2025 -

Pinnacle Nissan responded

Thank you for your wonderful feedback! We're delighted to hear that Mike King provided you with superb service and excellent communication throughout your experience. It’s great to know that everything from start to finish exceeded your expectations. We appreciate your kind words and look forward to serving you again!

January 22, 2025

They sold me a 2025 Nissan Frontier Pro4X that is having multiple issues, they won't fix it or call me back. It has been over a month and I can never get ahold of any managers, according to the employees, t More

by Darron
Recommend Dealer
No
Employees Worked With
Matt
Report | Print
Jan 23, 2025 -

Pinnacle Nissan responded

Darron, we understand how frustrating it can be to face these challenges with your new vehicle, and we want to help address your concerns. Your description of the issues with the scratches, alignment, door, and tint are certainly not the standard of quality we strive for, and we apologize if you’ve felt unsupported in resolving them. We want to ensure your concerns are addressed promptly. Please reach out to Anna Algiene at 480-339-7780 so we can assist you further and work toward a resolution.

January 22, 2025

Easy to call and set up a service appointment in a time slot of your choosing. Jordan is a helpful service advisor. We’ve been loyal to the Nissan brand for many cars now and to Pinnacle Nissan Dealer fo More

by BOBLEAHBERGSTROM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
Report | Print
Jan 23, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic review! We're thrilled to hear about your positive experience with Jordan and our service team. Your loyalty over the years means the world to us, and we look forward to continuing to serve you and your Nissan needs!

January 22, 2025

Great service! Great service! Great, great, great great great great great great great great service More

by truredsher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic feedback! We're thrilled to hear you loved the service. Your enthusiasm truly motivates our team to keep delivering great experiences. Looking forward to seeing you again soon!

January 21, 2025

Pinnacle has always offered me top-notch service (for 14 years), though this last service left me very disappointed. I have to go back to the dealership for repairs. More

by BEACHHOUSE_PARADISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan
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Jan 23, 2025 -

Pinnacle Nissan responded

We truly value your loyalty over the past 14 years, and we're sorry to hear that your recent service did not meet the high standards you’ve come to expect from us. We understand how frustrating it can be to need further repairs and want to assure you that we are committed to resolving the situation promptly. Please don't hesitate to reach out to us directly at 480-339-7780 so we can make things right and ensure your next visit is a positive one.

January 21, 2025

Excellent service and professional interaction thank you .. Look forward to my next appointment. and care of the car More

by zoeszorro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear you had such a great experience. We can’t wait to welcome you back for your next appointment and continue taking care of your car. Your satisfaction means the world to us!

January 20, 2025

Always excellent communication and great deals for repairs. Very loyal and precise with everything they do! More

by chasenm96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
Report | Print
Jan 21, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic feedback! We're thrilled to hear you appreciate our communication and deals. Your loyalty means a lot to us, and we're committed to maintaining that level of precision in every interaction. Looking forward to serving you again!

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