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Pinnacle Nissan - Service Center

Scottsdale, AZ

4.6
589 Reviews
Call Service Center (480) 339-7780

589 Reviews of Pinnacle Nissan - Service Center

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January 27, 2025

Easy to make,very prompt getting appolntment. Dan was especially nice in making sure everything was done in a timely manner. More

by PHEONIX01DR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Thomas
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Jan 28, 2025 -

Pinnacle Nissan responded

Thank you for your feedback! We're so glad to hear that scheduling was easy and prompt, and that Dan ensured everything was completed in a timely manner. We truly appreciate your kind words and look forward to helping you again soon!

January 27, 2025

I came in for a oil change and they tried to upsell an additional $700.00 worth of Service. More

by DEREKBARTHOLOMEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Mancillas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2025 -

Pinnacle Nissan responded

We understand your frustration about the upsell offer during your recent oil change visit, and we truly appreciate your feedback. Our goal is always to provide transparent and helpful service, focusing on what’s best for your vehicle’s performance. Please feel free to reach out to Anna Algiene at 480-339-7780.

January 26, 2025

Eddie seems genuinely concerned to help. Jordan just kept repeating, "I don't know what to tell you." However, the issue with my rearview camera is not been fixed. I am unsatisfied with this More

by SuRae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Mancillas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie, Jordan
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Jan 29, 2025 -

Pinnacle Nissan responded

We understand your frustration with the ongoing issue with your rearview camera and the service you received. We strive to provide the best possible customer experience, and it’s concerning to hear that you didn't feel supported by Jordan. We would love the opportunity to make this right for you.

January 26, 2025

Outside of it being more expensive than other body shops, it took them nearly 4 hours to do a basic oil change despite the fact that I even scheduled an appointment ahead of time. I usually take care of the More

by leonlajo12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2025 -

Pinnacle Nissan responded

While we're glad to hear that you had a positive experience with our team, we understand your concerns regarding the wait time and the cost of the service. We always aim to provide a timely and efficient service, and we apologize that this was not the case during your visit. For any future service needs, please feel free to contact Anna Algiene at 480-339-7780.

January 26, 2025

Once we got the warranty repair agreed and underway it was a huge amount of work they completed for us More

by jason.careless
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Pinnacle Nissan responded

Thank you for your feedback! We're glad to hear that once the warranty repair was agreed upon, our team was able to complete a significant amount of work for you. We appreciate your patience and trust in us throughout the process. If you need anything further, don't hesitate to reach out!

January 26, 2025

Good service. Good explanation of potential issues down the road. That’s all I’ve got. More

by dgorneau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan von Hatten
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Jan 27, 2025 -

Pinnacle Nissan responded

Thanks for the great feedback! We're thrilled to hear you appreciated our service and explanations. If you have any more thoughts or questions, feel free to share. Your insights help us keep improving!

January 26, 2025

They took my car into the service center and did the 7500 mile service quickly. Also washed the car More

by CARMANZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Pinnacle Nissan responded

Thank you for your review! We're glad to hear that your 7500-mile service was completed quickly and that your car was washed as well. We appreciate your feedback and look forward to assisting you with future service needs!

January 26, 2025

Was very helpful and nice, nothing but great things to say! No complaints at all. More

by CARISSA.CANTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Pinnacle Nissan responded

Carissa, we're thrilled to hear you had such a positive experience! Our team loves going the extra mile to help, and your kind words mean a lot to us. Thanks for sharing your feedback!

January 26, 2025

No customer service. No communication from service center team. Service team is focused on themselves. Pinnacle loses the good service managers and has gone down hill fo More

by TV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Jan 28, 2025 -

Pinnacle Nissan responded

We understand the frustration of feeling unheard and we want to ensure that your concerns are addressed properly. We’ve shared your comments with our team to prevent this from happening in the future. If you’d like to discuss your experience in more detail or have any further concerns, please don’t hesitate to reach out to Anna Algiene at 480-339-7780.

January 25, 2025

Quality service every time I have my car serviced which has been for the past 20 years More

by Davidil55X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Auer
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Jan 27, 2025 -

Pinnacle Nissan responded

Thanks! We’re thrilled to hear you’ve consistently received quality service over the past 20 years. Your loyalty means a lot to us, and we look forward to continuing to meet your car servicing needs for many more years to come!

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