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Pinnacle Nissan - Service Center

Scottsdale, AZ

4.6
586 Reviews
Call Service Center (480) 339-7780

586 Reviews of Pinnacle Nissan - Service Center

Sort by
March 03, 2025

The Pinnacle Service Dept. is very friendly and helpful. They take good care of customers. I trust them with fixing my car always. More

by ALISE.VORAVIBUL01
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jordan and Eddie
Report | Print
March 03, 2025

Fast,On-Time,Friendly, Courteous,Efficient,Reasonably Priced, but the credit card fee should be built into your cost of doing business or why not charge me for coffee and the waiting room as well. More

by Carefree-bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Fernandez
Report | Print
February 28, 2025

This experience has been professional and efficient from purchase to my first service visit. It's very refreshing to do business where you are appreciated. More

by rj25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic feedback! We’re thrilled to hear you had such a positive experience with us. Our team works hard to ensure our customers feel valued and appreciated. Looking forward to serving you again soon!

February 28, 2025

Jordan was excellent to work with and had a great personality. He made a difficult experience with my car turn into a good experience. He would have been 10 times better if he would have got me a Lam More

by DESTENYALIZUNIGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
Report | Print
Mar 03, 2025 -

Pinnacle Nissan responded

We’re thrilled to hear about your positive experience with Jordan! He truly goes above and beyond to make things easier for our customers. We appreciate your sense of humor about the Lamborghini—maybe next time! Thanks for sharing your feedback!

February 28, 2025

Excellent, professional and thorough service. Wes Auer is my service agent and he always goes the extra mile to be sure all the issues with my car are taken care of. More

by vinnymacaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Auer service department
Report | Print
Mar 03, 2025 -

Pinnacle Nissan responded

Thanks for the fantastic feedback! We're thrilled to hear about your positive experience with Wes. Our team is dedicated to going above and beyond, and it’s great to know that it shows. We appreciate your support!

February 28, 2025

Wes is 5 star service rep. My only complaint is that I got a lousy car wash. More

by SHELLYLESTER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
Report | Print
Mar 03, 2025 -

Pinnacle Nissan responded

Thanks for your feedback, Shelly! We're thrilled to hear about your positive experience with Wes. We appreciate your input regarding the car wash and will work on improving that aspect. Your satisfaction is important to us!

February 27, 2025

I never trust anything service says. They always recommend work that I have had somewhere else or use the old bate and switch regarding repairs More

by DMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Mancillas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2025 -

Pinnacle Nissan responded

We understand how frustrating it can be to feel uncertain about service recommendations. We want to assure you that our goal is always to provide transparent, honest guidance regarding your vehicle's needs. If you have concerns about any specific recommendations, we’d be happy to review them with you. Please feel free to reach out to Anna Algiene, our Service Director, at 480-339-7780 for further discussion.

February 26, 2025

I had lost my fob for my car and Jordan assisted me and got me an appointment with in hour. Everyone was amazing and customer service was outstanding. I have gone to a different dealership and they were gr More

by BARTOSRENEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
Report | Print
Feb 27, 2025 -

Pinnacle Nissan responded

Thank you for your fantastic review! We're thrilled to hear about your positive experience with Jordan and our team. We strive for excellent customer service, and it’s great to know we made a lasting impression. We look forward to serving you again at Pinnacle Nissan!

February 26, 2025

Y muy buena atención Excelente servicio muy buen trabajo y gracias por las atenciones resividas More

by pupoleon8t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Mancillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2025 -

Pinnacle Nissan responded

¡Gracias! Nos alegra mucho saber que tuviste una experiencia tan positiva con nuestro equipo. Tus amables palabras nos inspiran a seguir brindando un excelente servicio. ¡Apreciamos tu apoyo!

February 26, 2025

Wes worked with me to make sure I got my 30,000 mile service at the best price. More

by RCHRDLXNDR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Auer
Report | Print
Feb 27, 2025 -

Pinnacle Nissan responded

Thanks! We're thrilled to hear about your positive experience with Wes. We always strive to provide great service at the best value. If you have any more feedback or need assistance, feel free to reach out!

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