Pines Ford

The collision center was the worst experience I have ever had at a dealership. I used Pines Ford Collision center because State Farm recommended them and I have nothing but problems getting my truck fixed co had at a dealership. I used Pines Ford Collision center because State Farm recommended them and I have nothing but problems getting my truck fixed correctly for almost a year. Once you get your car back you better inspect everything because when you find something wrong they take forever to fix it or they play the blame game. Customer service is out to lunch in the collision dept. beware of leaving your car at this place, really I wish I had never went to this dealership. More

We never heard back about the financing issue or the scratch on the vehicle. The GM of this location completely ignored our calls and emails. scratch on the vehicle. The GM of this location completely ignored our calls and emails. More

I have been a Lincoln owner for almost 20 years. (Navigator). Pines Lincoln had a wonderful track record with me for many years, until...... recent service issues. I really felt as if the "abov (Navigator). Pines Lincoln had a wonderful track record with me for many years, until...... recent service issues. I really felt as if the "above and beyond" service I used to get simply disappeared. I am giving them 5 stars because they worked hard to overcome the initial poor service/treatment Plus, I hope they get back to the wonderful customer service they used to provide to their loyal Lincoln owners. (Particularly when you purchase an almost 90K vehicle from their brand for a 2nd time in 20 years) More

Very friendly staff , the finance manager Luis was very helpful and salesman Guillermo is excellent helpful and salesman Guillermo is excellent More

Updates could have been timelier versus me Having to request status. The repair took much longer than expected request status. The repair took much longer than expected More

Peter my service righter was very good , great communication, but full repair not done still waiting for parts it’s been three weeks & still waiting , hoping for a good result. communication, but full repair not done still waiting for parts it’s been three weeks & still waiting , hoping for a good result. More

Service advisors are very courteous and explain everything well. Loaner car service was great. Cashier was excellent. everything well. Loaner car service was great. Cashier was excellent. More

I had to wait about 2. 25 hrs for an oil change and the dealer wasn’t that busy. I think this type of service should be expedited. 25 hrs for an oil change and the dealer wasn’t that busy. I think this type of service should be expedited. More

Clean,Courteous, Profesional always a pleasure being assisted by the employees. Best in town would refer to others assisted by the employees. Best in town would refer to others More

Service rep Kenny took good care of me and fast service thanx again. Let him be recognized for all his hard work to customer service and satisfaction. thanx again. Let him be recognized for all his hard work to customer service and satisfaction. More