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97 Reviews of Pine Belt Subaru - Service Center
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May 28, 2015
Bad mechanic work they did a poor job replacing timing belt on 2002 outback, the I idler pulley went and belt broke wiped out the engine 4000 miles later. The kicker is they did a poor job replacing timing belt on 2002 outback, the I idler pulley went and belt broke wiped out the engine 4000 miles later. The kicker is they did the timing belt at 114,000 and at 216,000, both times they never replaced the Idler bearing, they had the records for the service on this car and they ignored good common sense, any good mechanic would have said better replace the idler pulley its the original, no they did not, blamed it on the car, this car was well maintained and always serviced at Subaru, Pine Belt/ They tool no responsibility for this and the car is destroyed, Do not take your car to this Butcher shop that only cares about the money. The service manager did not know what he is talking about and a smooth talker. More
by tommy
January 25, 2015
Worst service experience I've ever had Bought my new Forester in August,. since day one the Bluetooth wouldn't work. Been in and out of the service department several times. On Jan. 20th I Bought my new Forester in August,. since day one the Bluetooth wouldn't work. Been in and out of the service department several times. On Jan. 20th I left it there one more time. The car was there all day Tuesday...Wednesday and Thursday.Late Thursday afternoon the service manager left message that they re-programed the Bluetooth and if it didn't work than I needed to re-program my phone. When I picked up the car the Bluetooth didn't work. The strange thing is that when I got into the loaner they gave me I paired the phone and everything worked fine. Now I'm told that I will just have to live with it. I guess they are just interested in selling cars. More
by dsorchinski
Employees Worked With
Service Manager Thomas Patanio
December 20, 2014
Terrible Service Department I purchased a 2015 Forester on June 30th......great car, no problems. When I bought the car in for my first FREE oil change everything was fine. On A I purchased a 2015 Forester on June 30th......great car, no problems. When I bought the car in for my first FREE oil change everything was fine. On Aug. 19 the car was totaled in a accident. Two weeks late I purchase the same car. When I bought that car in for it's first Free oil change I was charged $28.00 for tire rotation.....who rotates tires after 6000 miles. From day 1 I've have nothing but problems with the blue tooth. At first they told me it was my phone. That lie didn't work because it worked perfectly in the same car I purchased in June and my phone works fine in my other car. Than I was told that I would have to erase all my messages after every text......I told them that was unacceptable. The last visit lasted 4 hours and they still couldn't fix it. Than Thomas Pagano told me that he would be contacting the Subaru techs in Cherry Hill and he would be calling me back. After 9 days I called him and was told that they were not returning his calls. When I told him I was tired of being lied to and him not returning my calls he told me that there was nothing that could be done and I would have to live with it not working. I love the car but I will be taking it some where else for service. I will be sure not to recommend this dealership for service. More
by dsorchinski
Employees Worked With
Thomas Pagano
August 27, 2012
Service prompt and complete. Minimum wait time to have all services completed. Worked with me to get the most benefit from coupon sent by Subaru. Prices are still high with coupon. all services completed. Worked with me to get the most benefit from coupon sent by Subaru. Prices are still high with coupon. More
by walter przywozny
January 25, 2012
Mark Kriegstein was very helpful and patient with us while we decided which car to buy. Then, while purchasing our pre-owned 2009 Subaru Forester we noticed a couple of things that needed the attention while we decided which car to buy. Then, while purchasing our pre-owned 2009 Subaru Forester we noticed a couple of things that needed the attention of the service department. The Service Manager, Peter, took care of the issues in a manner that showed us that they were really interested in trying their best to keep us as very satisfied customers. The assistant manager, John, has also been extremely helpful and accomodating in dealing with us and our purchase. More
by flrace
Employees Worked With
Mark, John, Peter
June 16, 2011
Service was excellent and staff was friendly. I went in with a concern about the hood and the air conditioning and both of these issues were addressed and fixed. with a concern about the hood and the air conditioning and both of these issues were addressed and fixed. More
by Susan Andrews
Employees Worked With
Pete Furamato, Dennis ?
June 12, 2011
Peter (the service manager) is always accommodating and polite, as well as knowledgeable about my car. He is always available and helpful regarding any issues that arise with my vehicle. My mechanic, (Er polite, as well as knowledgeable about my car. He is always available and helpful regarding any issues that arise with my vehicle. My mechanic, (Eric Heck) is the best mechanic at Pinebelt Subaru. He is always able to diagnose and fix any problem that arises with my car. Peter always keeps me abreast of any information he receives regarding my Subaru. Rudy (in Parts) is an asset to Pinebelt Subaru; he is always helpful and efficient. I would highly recommend any of the employees in the Pinebelt Subaru Service Department. More
by Anita Belkin-Evans
Employees Worked With
Peter Furmato
