Pine Belt Chrysler Jeep Dodge Ram - Service Center

poliite,on time service , one day for all recalls i gave this rating because they took time to listen to my complaint and corrected the problem the first time. Where as the deaership that I leased the i gave this rating because they took time to listen to my complaint and corrected the problem the first time. Where as the deaership that I leased the vehicle from had the vehicle six times and did not fix the problem. GOOD JOB PINE BELT. More

Good service and helpful employees I got my jeep at this dealership and got my jeep serviced here as well. Jim Stoltz has been very helpful in the past, I just didn't get around to doin I got my jeep at this dealership and got my jeep serviced here as well. Jim Stoltz has been very helpful in the past, I just didn't get around to doing the review. Today, "Eddie" or Ed Donohue helped me and was very professional and easy to talk to. They did a great job and my experience was easy and pleasant. I hope they can get something for a positive review. More

It was awesome until I took my 04 pacifica in for service. They gave me a ride home, charged a nominal diagnostic fee and called me promptly with a diagnosis. They commu I took my 04 pacifica in for service. They gave me a ride home, charged a nominal diagnostic fee and called me promptly with a diagnosis. They communicated well at every step of the way. After I picked up the car, I was very happy, it ran great, Except when I turned the key off, the car lost all power (no accessory power anywhere). I called the servicer hoping it was just something simple they could talk me through ove the phone, and they said my service rep was busy and they would email him to call me back, hours later he never did. I called again, and they said the same thing, he was busy and he would call me back. Finally, the next day, after not receiving a phone call, I drove the car back to the dealer. He was there and told me that because there was another issue that I was going to take to the dealer to address, he would not review the repair for mistakes. He said it was all tied into this other problem. So I left, I did some research, and found that the IOD fuse in the new power module they installed was not inserted properly causing everything to shut off. literally 30 seconds to fix and something that a qualified mechanic should have been able to spot. I was thrilled with the service and high level of communication until they already had my money. It seemed after that, they do not care what happens to the vehicle. I would have been happy even if they would have taken it back in looked at it and said "nope we were right, it is the other problem". However, in this case, it turned out to be their simple mistake that cost me about two days of research and diagnostic to track down because it was an expensive repair that i could not afford to put more money into at the moment. but their lack of responsiveness or empathy after the sale leaves me with a bad taste in my mouth. More

Visiting the area from northwest NJ. Engine light came on. I called one dealership close to where I was and they could not see me for a few days. Another dealer number was called -- continuous busy sign on. I called one dealership close to where I was and they could not see me for a few days. Another dealer number was called -- continuous busy signal. I called Pine Belt Chrysler-Jeep and they offered me 3 different appointments although they were quite busy and this was verified when I got there. When I did bring the Jeep there, they were smiling, friendly, courteous and assured me they would do the work as soon as possible. I asked if there was any nearby place for breakfast and they indicated a Dunkin donuts only about 1/4 mile away -- and then actually offered to drive me there! I politely declined. The Jeep was soon ready and a computer problem was rectified. There was no charge. The Jeep is only 7 months old so I had been understandably concerned. They made the experience absolutely as pleasant as possible. Highest rating. More

I came into the dealership this morning to service my Jeep Wrangler Unlimited (which I love) and after some frustrating communication with the gentleman at the service counter, I saw Mike Kevoian in the Jeep Wrangler Unlimited (which I love) and after some frustrating communication with the gentleman at the service counter, I saw Mike Kevoian in the showroom. He was there on his day off; he recognized me from the sale of my Jeep in November. Mike was not even my salesman, but stopped to talk to me and ask me if he could help. He stayed at the dealership in street clothes on his day off to help me rectify the issue I was having! That is going above and beyond! He was not going to make any money by helping me and spent his own time to do so. He introduced me to Joe D,Angelo, one of the managers, who was also amazing, and my problem was solved immediately. I cannot thank Mike enough! This is a testament to the employees of Pine Belt. The salesman, like Mike Kevoian and Nick Anello, truly care about their clients and their commitment to do a wonderful job speaks volumes! They are truly good men and I would recommend them to anyone! More

No I do not recommend Pine Belt Jeep. I purchase a jeep back in Jan 2012 one of there selling points were our service is open till 1 AM. IN March I found out when I tried to make appt they said there hours back in Jan 2012 one of there selling points were our service is open till 1 AM. IN March I found out when I tried to make appt they said there hours changed, from 8 AM TO 5PM. All well & good until I try today to make another appt just for an oil change. The young lady told me it will have to be next week some time.So I ask for a 3:30 PM and she told me no appts after 2 PM I said but you are open till 5 PM she said we are very busy. I told her that is because you are only open for 6 hours and I am sure they are closed for lunch. Very sorry I purchase from Pine Belt Jeep. More