Pine Belt Chrysler Jeep Dodge Ram - Service Center

Ryan was outstanding, Very patient and answered all my questions even a few weeks after first visited the dealership. Truly nice person to work with Brought Challenger in for its for first PIT STOP Mo questions even a few weeks after first visited the dealership. Truly nice person to work with Brought Challenger in for its for first PIT STOP Monday. Everyone I met was amazingly helpful to me and remain so. I would like to thank the following: Ryan Concord Ryan Guderian Joe Deangelo Darlene Keats Ernie Hodge Joe Silva- Thanks for putting my new plates on!! Pleasure meeting and working with you all. Rob M More

Eric Cohen from the sales team was vey helpful in answering all my questions and setting me up to have my jeep wrangler serviced for a recall issue. helpful in answering all my questions and setting me up to have my jeep wrangler serviced for a recall issue. More

Dealing Eric was great even though we weren't in the market for a new car just yet. He answered all our questions and took us on a test drive. He wasn't pushy at all we will definitely be back to deal w market for a new car just yet. He answered all our questions and took us on a test drive. He wasn't pushy at all we will definitely be back to deal with him when our current lease is up. More

I brought my Jeep to Pine Belt to have some warranty work done and some other things and I was assisted by Adam Sherman. Adam was great and he got me a loaner vehicle and definitely did all he could to keep done and some other things and I was assisted by Adam Sherman. Adam was great and he got me a loaner vehicle and definitely did all he could to keep my costs down advising me that several items I had in mind were not needed.I thank Adam and the folks at Pine Belt Jeep for always offering me a loaner car even though I did not buy my Jeep there. I do plan to buy from this dealer in the future as they stand by their mechanical work and Jeep cars even if they did not sell you the car! More

Nice easy experience. fabulous salesman.Had a great time.definitely would buy another jeep from them fabulous salesman.Had a great time.definitely would buy another jeep from them More

Had the best experience with getting my truck from them! I Highly recommend using them! Thank you guys so much for making this such an easy and smooth transaction. I Highly recommend using them! Thank you guys so much for making this such an easy and smooth transaction. More

The service manager Leo Vitalin is a horrible representative of leadership & does not value customers! We purchased our car on May 5, 2021, exactly 1 week later the Brembo brakes started to squea representative of leadership & does not value customers! We purchased our car on May 5, 2021, exactly 1 week later the Brembo brakes started to squeal terribly. On May 18, 2021, I brought the car back to be checked & was told by Leo the noise is something I'll have to get use to because nothing was wrong with the car. On May 19, 2021, I emailed David to alert him of the persistent issue and that I contacted Brembo to find a resolution on my own since Leo was not helpful. The Brembo rep informed me the issue is actually a small fix that can be resolved with Brembo B-Quiet Lubricant. David assured me he would forward my email accordingly to Leo & others to get an immediate resolution decision for this matter. However, today is June 13, 2021, and their has been no resolution or contact regarding this annoying issue. I ordered the B-Quiet Lubricant myself & was forced to take the vehicle into Mavis & pay $400 to have the lubricant put on to eliminate to squealing. Needless to say, after being treated like trash by the service manager, coming out of pocket for an issue that could've been rectified by service, we would never step foot in that place again. I suggest anyone looking to purchase a Dodge Charger ScatPack take their business elsewhere to ensure when your vehicle needs to be serviced it is done by caring professionals who actually take the time to research & resolve their customers concerns. Leo is an inefficient leader & his actions showcase why people don't trust taking their cars to dealers for work. The disregard & blatant disrespect for paying customers is Disgusting! Kudos to Lucian for selling us our Dream Car! Leo Vitalin needs leadership training! More

We have been coming to Pinebelt for years, mostly out of convenience because we live in Brick. Every time we have used them for sales or service we would swear it would be the last time because the service convenience because we live in Brick. Every time we have used them for sales or service we would swear it would be the last time because the service was so poor. I have finally had enough and will no longer be giving them my business, even if I have to go out of my way. I recently had a minor service for an electrical repair, they kept my truck for 5 days. I work full time. I have an expensive extended warranty through Allstate. They told me the repair was not covered (it was, after speaking with Allstate they said Pinebelt never contacted them). They even had my Allstate contract number on the invoice, so they can't deny knowing of my extended warranty. I should of also gotten a loaner vehicle, but wasn't offered one because the repair supposedly wasn't covered. If you're wondering why I let them keep my truck for 5 days, its because it was a wire to my blinker, and I did not want to risk getting a ticket or into an accident. We had a 1 PM appointment on a Friday at 1 PM, when my wife brought my truck in, they said we did not have an appointment. We had numerous confirmations text and emails through their automated system. Then we were told it would be looked at first thing Saturday morning. Then when it wasn't completed, they told us first thing Monday morning since they are closed on Sunday's. We finally got my truck back on Tuesday. Never again! I can only assume their horrendous customer service is due to the popularity of Jeeps and Ram's, and since they basically sell themselves the customer service has gone completely out the window. I have numerous other complaints involving sales negotiations, lease agreements, and other service issues, but I don't like to waste my time and energy being negative. But enough is enough. Please do not contact me, as I will never use your company again. More