Pierre Ford of Seattle

I got a Ford 2011 Escape XLT as my new company car. So, it was a fleet delivery, which is a no profit situation for the fleet dept. Les was ready for me at the appointed time, all the paperwork was in ord it was a fleet delivery, which is a no profit situation for the fleet dept. Les was ready for me at the appointed time, all the paperwork was in order, he walked me thru the vehicle and turned me loose. The unit was clean, had some gas, and was ready to roll. The unit has been a nice car for the last 2000 miles since 10-15. I love the Sync system over the Dodge U-Connect, the sun roof is a blast and I've learned how to store all my repair equipment that I used in a Dodge Grand Caravan SXT in my Escape. Getting used to the four cylinder engine(revs like it won't quit!), like the 6 speed automatic, I find the dash too reflective, so I put a black dash mat on it and put black electrical tape on the trim. This is my work vehicle. I drive Oregon, Washington, Idaho to install, maintain and repair BioMedical equipment. It's easier to park and turn, has sufficient power, good visibility and I am looking forward to my first winter with AWD(4WD would have been neater, but then, I prefer a stick!). All in all, This has been a good experience! More

I worked with August for about a week over the phone trying to find the right car at the right price. He faxed me several different options since I was in Eastern WA and they are in Western WA. When we trying to find the right car at the right price. He faxed me several different options since I was in Eastern WA and they are in Western WA. When we found the car I wanted we decided I would come in that weekend and pick it up, he told me if I got here and didn't like it no problem we could start over. I changed my appt at the last minute from Sunday to Saturday and August was very good about setting me up to meet with Kenny as he was not working that day. He made sure the car was ready for delivery and they were expecting me when I got there. Kenny was very, very helpful. As we were traveling we had all our luggage with us, he moved everything for us, set us up with Ben to go over the Sync system with us. After getting home that following week both Kenny and Ben followed up with phone calls to see if I had any questions or concerns. There has been several follow up phone calls from them since. A month later we discovered the roof of the car had some paint runs in it. We informed and showed August the problem on a Saturday by Monday morning he had made the phone calls to take care of the problem. More

DISHONEST DEALER. I spoke with salesman Ramon 3 times this week, each to confirm that we wanted a certain model, with 2-3 features, at a specific price (flexible about color and other features). Ramon cl this week, each to confirm that we wanted a certain model, with 2-3 features, at a specific price (flexible about color and other features). Ramon claimed he checked with the owner and assured me this would work. We made a purchase appt for Sunday but went in a day early. We called before we left home and Ramon again assured us that if we got there within the hour, the deal worked at the price we wanted. SURPRISE: the deal was no longer available when we arrived at the dealership 30 minutes after our conversation. There were dozens of excuses, but in the end it was simply a "Bait and Switch," which wasted 2 hours of our day. Ramon and this dealership are untrustworthy -- BEWARE. Dishonesty and theft (of my time) by dealerships certainly don't give Ford a good name! More

I bought a used vehicle at Bill Pierre Ford and mechanical issues surfaced immediately after the purchase. They stood behind what they sold and made all neccessary repairs and more, above and beyon mechanical issues surfaced immediately after the purchase. They stood behind what they sold and made all neccessary repairs and more, above and beyond. I know they in the end lost money on this transaction but their reputation is apparently MORE important than the money! As far as I'm concerened, integrity is the most important virtue when buying a used car because the vehicle is an unknown quantity, often to the dealear as well as the buyer. Bill Pierre Ford has integrity, and that's the highest compliment I could pay them. More

To all that would think about giving Bill Pierre Ford, or Chevrolet your business I would think twice. They had to be one of the worst dealerships I have ever been too. Told me I had something when in fact t Chevrolet your business I would think twice. They had to be one of the worst dealerships I have ever been too. Told me I had something when in fact they lied, and I went to them with good faith. I am a military member with not very good criedit (which they knew before I came in) and my wife has been medicaly out of work (which they also knew). I was trying to get a smaller car payment to help our financial needs. Anyway the car I was trying to get from them (2008 Pontiac Grand Prix GXP) was $12,000 at the ford dealer, and is now at there Chevy dealer for a nice $21,095? The last time I looked the KBB and the NADA didn't go up, and niether did the economy! Their nice addvertisment about them being transpaiant is quite wrong, except them trying to take another to the cleaners. Also once we had to bring the car back, thier customer service was out the door. I called ahead to let them know I was driving up to them and that it would be about an hour. Asked if they could have my car ready as well? Not only did they not get my car from thier holding lot it took another 10 min for them to figure out where my car was, and another 20 min for them to go get my car. While we were there no one offered to help us, ask if there was anything we need, or even just were sorry have a nice day! Just heres your keys and the door! I know this only my opinion, but I hope I can save someone else the griff we went though. More