Tom Denchel Ford Country Prosser. - Service Center

These guys went above and beyond expectations. Was so very impressed with their personal service Was so very impressed with their personal service More

Best Service department I have ever dealt with. Period! Oscar and Eddie are 100% customer service focused. Period! Oscar and Eddie are 100% customer service focused. More

Great job on the warranty work! Appreciate the team, good communication and follow up along the way! Appreciate the team, good communication and follow up along the way! More

Great team and excellent service Was in an our in a timely fashion! Over delivered! timely fashion! Over delivered! More

The service team is awesome. They have maintained my trucks since we moved here 9 years ago. They have maintained my trucks since we moved here 9 years ago. More

Good overall Efrain handled everything right, he took care of the issue and everything is good thanks Efrain care of the issue and everything is good thanks Efrain More

I have been going to that dealership for well over 30 years. Now that I have a truck I will be going there all the time due to the last service that I had from another company years. Now that I have a truck I will be going there all the time due to the last service that I had from another company More

Friendly service technicians and easy to schedule my appointment. Explanations of the work on my truck was clear and helpful appointment. Explanations of the work on my truck was clear and helpful More

Have serviced our vehicles for over ten years. We received good service. and always get a reminder when service is due on one of the v. We received good service. and always get a reminder when service is due on one of the v. More

I no longer live in Washington and had purchased a gold certified pre-owned truck out of state. Two weeks later the heat in the cab stopped working while visiting family during the winter holidays. I have certified pre-owned truck out of state. Two weeks later the heat in the cab stopped working while visiting family during the winter holidays. I have always had a good experience with Tom Denchel in the past. That being said, Abel Valenzuela did inform me that it could take up to 4 to 6 weeks to get the vehicle fixed. My only real complaint? When someone says they will call you and then doesn't call on 4 different occasions, then it gets frustrating, especially trying to coordinate transportation out of state. Seven weeks later the vehicle was fixed and because the repair took so long the dealership waived the $100 deductible required by the warranty. More