Pierre Ford of Hermiston

Service rating Service was completed as quoted and on time. Two service recalls were completed. Service personnel were very professional and answered all questions. Service was completed as quoted and on time. Two service recalls were completed. Service personnel were very professional and answered all questions. The PU runs great. More

Scheduled maintenance and CCV valve repair/replacement. I always receive great service from everyone I’ve worked with. This visit would have been 5 stars except my work was bumped and not completed on the d I always receive great service from everyone I’ve worked with. This visit would have been 5 stars except my work was bumped and not completed on the day scheduled so I had to bring my vehicle back a week later. I always appreciate the courtesy rides. The drivers are friendly and polite. More

Excellent customer service! The service I received was excellent and the service department went above and beyond to help me out. Thank you to the team at Tom Denchel ford, I jus The service I received was excellent and the service department went above and beyond to help me out. Thank you to the team at Tom Denchel ford, I just wish we had a dealership in Pendleton! More

2018 F-350 Lariat Ivan gave me a great experience for my first purchase of a brand new vehicle. I came in to his dealership with an idea of what I wanted however we wer Ivan gave me a great experience for my first purchase of a brand new vehicle. I came in to his dealership with an idea of what I wanted however we were unable to find a match initially. Ivan walked me through the ordering process and allowed me to purchase exactly what I wanted for a good price. Ivan constantly kept me updated and made time for me when I had questions. I feel like I have developed a relationship beyond what would be expected out of any salesmen. I will be recommending Ivan to friends and family. The truck was worth the wait and I am beyond ecstatic! More

Ivan changed my mind about buying through a dealer I typically purchase pre-owned vehicles from private sellers as I've never had a good experience with a dealership. When I found the truck I was look I typically purchase pre-owned vehicles from private sellers as I've never had a good experience with a dealership. When I found the truck I was looking for on Auto Trader, I was a little hesitant to inquire since it was at a dealership 250 miles away from Seattle. I ended up calling on the truck and was put in contact with Ivan. Ivan provided me the information I asked for and was never pushy. I drove the 250 miles to Hermiston, OR and purchased the truck without hesitation. Since I didn't have a way to get the truck back to Seattle, Ivan offered to drive out to Seattle with his Fiancée to deliver me my truck. Talk about service! From our initial conversation through the delivery of the truck, Ivan provided incredible service and communication. I'll definitely try to work with Ivan again someday as I sure appreciate the experience I was provided. - Thank You! More

Salesman of the year Ivan is a great salesman who cares about his customers. My family has bought a few cars from him and everytime it is a low pressure experience. I Ivan is a great salesman who cares about his customers. My family has bought a few cars from him and everytime it is a low pressure experience. I appreciate him and will always purchase my vehicles from him no matter where I am located. Thank you again Ivan! Jared Davis More

Got exactly what I wanted I told James what kind of car I wanted and how much I would like to spend and he got it for me. With absolutely no problems. I definitely recommend th I told James what kind of car I wanted and how much I would like to spend and he got it for me. With absolutely no problems. I definitely recommend this to anyone looking for a vehicle. More

Pretty smooth. Scott did a smooth sale to my family. 2014 Ford Escape. Thanks for all your work. It was nice to be able to test different kinds and get the feel for Scott did a smooth sale to my family. 2014 Ford Escape. Thanks for all your work. It was nice to be able to test different kinds and get the feel for the right one. Scott was very patient and kind. More

Comfortable Ivan goes above and beyond to take care of a customer. Even on his days off he keeps you in the loop of whats going on. Makes you feel comfortable and Ivan goes above and beyond to take care of a customer. Even on his days off he keeps you in the loop of whats going on. Makes you feel comfortable and not pressured to buy. Lets you shop with out being pushy. He wants to put you in a vehicle that you want and does any thing in his power to make it happen. This is the second vehicle that i buy at this dealership and Ivan is the only one i trust to take care of me and my family. More

Honest Ron and team very honest with the deal I agreed to. Didn't know I signed the wrong deal felt like I was let down but later Ron and team made it right Ron and team very honest with the deal I agreed to. Didn't know I signed the wrong deal felt like I was let down but later Ron and team made it right after they found the error. Was super happy with the honesty which made the experience even more Great!! Thank you More