Pierre Ford of Hermiston

Customer Service alive and well at Tom Denchel Ford!! Super helpful staff that are all about customer service. Fast, courteous and kept me informed every step of the process. Explained what was taking pla Super helpful staff that are all about customer service. Fast, courteous and kept me informed every step of the process. Explained what was taking place with my vehicle, offered rides to and from the dealership and completed work in a timely manner. All while helping me through the process. More

“Pooley Rocks” James is not only a great salesman, he is also a genuine individual who made the usual dreadful car buying experience enjoyable and quick. I would re James is not only a great salesman, he is also a genuine individual who made the usual dreadful car buying experience enjoyable and quick. I would recommend reaching out to James before you make your next vehicle purchase. Paul and Vivian were also pleasant to deal with. I also wasn’t pressured to purchase any “add-ons” and I left the dealership satisfied with the experience..... More

Great car buying experience! We bought our first car at Tom Denchel Ford in Hermiston and had an awesome sales person and experience! Jay did such a good job keeping us in price r We bought our first car at Tom Denchel Ford in Hermiston and had an awesome sales person and experience! Jay did such a good job keeping us in price range and getting exactly what we needed. We got a trade in before the people who traded it in even left the dealership (: very happy! Thank you. More

Super easy to work with This is the 6th vehicle I have purchased from Tom Denchel ford and I will continue to buy from them. Always a great experience and great sales people. This is the 6th vehicle I have purchased from Tom Denchel ford and I will continue to buy from them. Always a great experience and great sales people. More

Amazing customer service Jamie and Paul relate to their customers on a neighbor level that can't be beat! Looking for new or used give them a try, you won't be disappointed. Jamie and Paul relate to their customers on a neighbor level that can't be beat! Looking for new or used give them a try, you won't be disappointed. More

Great customer service! The service department at Tom Denchels were great to deal with! They were quick to return my calls, kept me updated on the progress and did it all wi The service department at Tom Denchels were great to deal with! They were quick to return my calls, kept me updated on the progress and did it all with a warm and friendly attitude. I also had my car detailed at the same time and a few items didn’t get put back in the car in the hurry to get it back to me- Shawnica even delivered them to me and n Pendleton so I didn’t have to make a special trip. That’s great customer service! I will definitely go back! More

From auto repair to new car Our car developed problems on the road Denchel in Hermiston was nearest ford repair. We called from the road From the 1st person we talked to, to Our car developed problems on the road Denchel in Hermiston was nearest ford repair. We called from the road From the 1st person we talked to, to the last person we dealt with. Customer Service was their no,1 priority We ended up with a brand new Ford and couldn’t be happier. They are number 1 in our books!!! More

Good service from the Tom Denchel dealership. Words with words and words even more words could hardly describe the wonderful, marvelous, Free warranty work done on our little Fiesta. So I won’t. Words with words and words even more words could hardly describe the wonderful, marvelous, Free warranty work done on our little Fiesta. So I won’t. More

Good experience A friend recommended this dealership. I was worried about buying in Oregon when I live in Washington, but it wasn't a problem. The staff was friendly A friend recommended this dealership. I was worried about buying in Oregon when I live in Washington, but it wasn't a problem. The staff was friendly and helpful. The car I bought was a good deal according to the Kelly Blue Book. More

Pickup purchase Ordered a new f-350, was made a fair deal, and the salesman did a good job of keeping me updated on the progress of the build. The only negative was w Ordered a new f-350, was made a fair deal, and the salesman did a good job of keeping me updated on the progress of the build. The only negative was when we took delivery the service dept. had an entire day to pdi the vehicle and have it detailed however they did not get to it until just before closing and it still was not washed or detailed. More