Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Pierre Ford of Hermiston
Hermiston, OR
490 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 490 reviews
November 16, 2018
Over the top customer service! Mike is the best car dealer we have ever come across! With our business we have bought several vehicles over the last years . They don’t make them Mike is the best car dealer we have ever come across! With our business we have bought several vehicles over the last years . They don’t make them like this guy anymore!! Our experience with him was over the top, he worked closely with my husband to get me the car of my dreams and surprised me at our home, delivering it with all the necessary paperwork completely finished, all I had to do was sign on the dotted line! His customer service style is beyond reproach - like it used to be in the good all days, he’s honest, upfront open and would do anything for you to make your experience a great one! We had a few fixes to follow up on which he continued to deliver exceptional service after the sale, even coming out to our home a few more times, further making our experience wonderful! The windows were tinted and a little hole in the leather was fixed, amazing craftsmanship you can’t even see the nick. With our extremely busy schedules, we didn’t have time to sit around a dealership all day long, Mike made it happen with his quick, personal approach! Thanks Mike, you’re the best! More
by Jnschill
Employees Worked With
Michael Gibson
November 16, 2018
Excellent service!!! From beginning to end Mike Gibson provided me with world class customer service, Mike went above and beyond to make sure all my questions were answere From beginning to end Mike Gibson provided me with world class customer service, Mike went above and beyond to make sure all my questions were answered and that I was happy every step of the way! He even delivered the paperwork and my Edge right to my home and we signed paperwork at my kitchen table. It was easier to buy my Ford Edge from Mike Gibson and Tom Denchel Ford than it is to order a pizza. The price he got me was amazing, Mike made the process so simple, easy, convenient and painless I couldn't be any happier with my vehicle and the experience I had! Mike personifies "world class customers service"! He followed up after sale to make sure all my questions were answered. He even drove my license plates to my home and put them on for me right in my driveway. I highly recommend Mike Gibson and Tom Denchel Ford for your next vehicle purchase! Thanks again Mike you're awesome! More
by Temi
Employees Worked With
Paul Felix, Vivian Montoya, Michael Gibson
November 15, 2018
Five stars This is my first time buying a car from a dealership and my experience was amazing Ivan and all his team was verry friendly and helpful. Ivan answered This is my first time buying a car from a dealership and my experience was amazing Ivan and all his team was verry friendly and helpful. Ivan answered all my questions and make this dream posible. I’m so happy and thankful for all his help!! I highly recommended..... More
by Morena79
Employees Worked With
Ivan Alcala
November 12, 2018
Quick and reliable This dealership is awesome. Got in and out really quick with a great car. The service is unbelievable. Very welcoming and helpful. Makes you feel at h This dealership is awesome. Got in and out really quick with a great car. The service is unbelievable. Very welcoming and helpful. Makes you feel at home! More
by Cclem
Employees Worked With
Ivan Alcala, Vivian Montoya
November 12, 2018
Best dealership by far! As a Family, we've happily bought numerous vehicles from TD Ford. Currently, We are leasing two, and we are Extremely Happy! Thank you so much! I can' As a Family, we've happily bought numerous vehicles from TD Ford. Currently, We are leasing two, and we are Extremely Happy! Thank you so much! I can't wait to turn my lease in next winter and purchase an Edge, White, with ALL the bells and whistles. Hint hint! See you Jan. 2020! You have our business for life! More
by KellyHirz
Employees Worked With
Juan Ozuna, Paul Felix, Ramon Sosa, Ivan Alcala, Vivian Montoya, Jamie Viesca, Rick Shafer
November 09, 2018
Very attentive and friendly people I just want to personally thank Ivan and Jay for everything. Especially Ivan, he was super friendly and attentive. Initially I had an appointment with I just want to personally thank Ivan and Jay for everything. Especially Ivan, he was super friendly and attentive. Initially I had an appointment with him y disnt have a set time I would arrive. He was busy with other customers and advised I go with Jay. Even though I was with Jay he was constantly checking in on how things were going. Thank you Ivan. More
by Patty7209
Employees Worked With
Jay Palomino, Ivan Alcala
November 08, 2018
Quick and Easy Dealt with Ivan at Tom Denchel Ford in Hermiston. Couldn't be happier. He listened to what I wanted and was very conscientious of the time frame I g Dealt with Ivan at Tom Denchel Ford in Hermiston. Couldn't be happier. He listened to what I wanted and was very conscientious of the time frame I gave him. He did all, right down to helping clean the car to leave the lot. Best car buying experience I have had. Definitely recommend Ivan and Tom Denchel Ford the next time you are looking for a vehicle. More
by Happy Customer
Employees Worked With
Ivan Alcala, Manny Benitez
October 30, 2018
Never been happier! I am absolutely ecstatic about my recent purchase from Tom Denchel Ford. This is my second purchase from Tom's and Jay has helped me both times. His a I am absolutely ecstatic about my recent purchase from Tom Denchel Ford. This is my second purchase from Tom's and Jay has helped me both times. His attentiveness and friendliness make his customer service skills outstanding! I can honestly say that I have never been happier, this car is absolutely amazing! More
by ruerose93
Employees Worked With
Jay Palomino
October 28, 2018
Thank you Ivan helped us get out of my dart and into a amazing 2017 Ford escape. It met all the requirements we wanted and then some. Thank yall so much. Ivan helped us get out of my dart and into a amazing 2017 Ford escape. It met all the requirements we wanted and then some. Thank yall so much. More
by Gutter27
Employees Worked With
Ivan Alcala
October 26, 2018
Great service Great customer service. All involved went above and beyond to make the purchase happen. I have purchased multiple cars from this dealership and each t Great customer service. All involved went above and beyond to make the purchase happen. I have purchased multiple cars from this dealership and each time I am pleased. More
by Melissa
Employees Worked With
Paul Felix, Ivan Alcala, Vivian Montoya
