Piehler Jaguar Land Rover

Repair This place is awful. They had my vehichle for a month for a 9 hour job and still couldn't fix it. The service is beyond terrible. I feel bad for anybo This place is awful. They had my vehichle for a month for a 9 hour job and still couldn't fix it. The service is beyond terrible. I feel bad for anybody that has to deal with them. It's going on two months now and they still haven't resolved my issues. More

In for repair and returned with another repair I had my Jaguar Stype r in for service which ended up being a $4800 repair. It took more than a week for the repair, there was very little communicati I had my Jaguar Stype r in for service which ended up being a $4800 repair. It took more than a week for the repair, there was very little communication between service and myself often with me calling asking what is going on. I picked the car up and was given a list of all of the other things that needed to be fixed. As I turned out of the dealership I heard the most awful noise coming from the rear end of my car. I called immediately to ask what had happened while it was in there care. This was totally new for the car. I was told the manager needed to research it a bit and they would get back to me. I still haven't heard back and we are months later. My car is in worse shape now than it was when I brought it in for service. Just awful service. After an expensive repair I would expect better service. More

Exceeded all expectations We have driven four Escalades in a row and wanted to explore something more unique. As there is no Land Rover dealer here in Syracuse, I reached out We have driven four Escalades in a row and wanted to explore something more unique. As there is no Land Rover dealer here in Syracuse, I reached out to Rochester. I was impressed by how much the salesman knew both about their vehicles and the others I was exploring, they even went above and beyond by bringing a Range Rover to Fayetteville for my wife to see and drive. The purchase transaction was hassle free with none of the surprises and games I have been subject to over the years. My wife loves her new Range Rover and I am so impressed that I considering replacing my X5 with a Sport in the near future. More

Lack in customer service Service department is terrible. Did not fix the problem and had to bring the Land Rover back 2 times. They ended up breaking the inside of the door an Service department is terrible. Did not fix the problem and had to bring the Land Rover back 2 times. They ended up breaking the inside of the door and had to replace that. Also they will put you in a Chevy sonic loaner vehicle to drive around. Not very happy that you can spend 65,000 on a vehicle only to get places In a roller skate of a loaner vehicle. This would never happen at a Mercedes dealership. More

Poor at Best Worked with Gavin Rigg had the personality of a vole.Made a deposit on a car that was not in stock had no hard delivery date .Actually was told if I Worked with Gavin Rigg had the personality of a vole.Made a deposit on a car that was not in stock had no hard delivery date .Actually was told if I didn't get my credit app in at a certain time I would receive my deposit back.I was paying cash!!!!Travel go elsewhere!!!! Pretentious capitalism at its finest.Stay away !!! More

Great purchase experience! I just picked up my new Jaguar F-Type and had to share how great these guys are. I have bought many(30+) cars in my life and this was the most laidba I just picked up my new Jaguar F-Type and had to share how great these guys are. I have bought many(30+) cars in my life and this was the most laidback, honest, and easy one of them all. On top of that the F-Type is amazing. There is nothing that compares to the sound(V8) let alone the performance. More

sales represenative John morris showed no interest in selling a vehicle,didn't smile,unfriendy,poor customer service. Owner didn't return calls.I wouldn't recommend. John morris showed no interest in selling a vehicle,didn't smile,unfriendy,poor customer service. Owner didn't return calls.I wouldn't recommend. More

I tryed several times to use this dealership for service but Mike Hunsinger is a liar and treats people with no respect, the general manager Mike Piehler is clueless he knows nothing about the product or ho but Mike Hunsinger is a liar and treats people with no respect, the general manager Mike Piehler is clueless he knows nothing about the product or how to deal with people. do yourself a favor and go elsewhere, terrible dealer. More