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Piazza Volkswagen of Ardmore
Ardmore, PA
239 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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239 Reviews of Piazza Volkswagen of Ardmore
October 10, 2012
Had a wonderful experience buying my second car from Piazza, would definitely do it again. They were extremely helpful and wonderful to deal with. Im extremely pleased buying my second car from them, an Piazza, would definitely do it again. They were extremely helpful and wonderful to deal with. Im extremely pleased buying my second car from them, and will do so again if I buy another VW in the future. Melvin was extremely great to speak with over the phone, in the dealership, JC and Andrea were extremely helpful getting everything together and working with me due to my special circumstances. Sue, as always, was a joy to work with again, she sold me my Rabbit in 2007 and now my GTI in 2012 and she really takes her time with her customers and is always friendly and fun. More
by jdp459
Employees Worked With
JC (Manager), Andrea, Melvin, and Sue (sold me my second car :D), Sue Choi
October 06, 2012
The Piazza team is incredible! I was blown away by the customer service, the straight-forward way of dealing with customers and all of the information I received during the sales process. Everyone from M customer service, the straight-forward way of dealing with customers and all of the information I received during the sales process. Everyone from Melcom, to the incredible manager, to the individuals who helped with the financing, was just terrific. I got a car I love (the Passat is as great as they saw it is!) and will gladly go back for any future car purchases! More
by Merodgers
October 05, 2012
This dealership definitely deserves 5 stars. It was the best dealership yet I have been to yet. To start, Danit had the car I was interested in parked out front waiting for me as I pulled in. I was greeted best dealership yet I have been to yet. To start, Danit had the car I was interested in parked out front waiting for me as I pulled in. I was greeted and given the keys for my testdrive. During the drive she was very knowledgeable about the specific model i was interested in. Not only that but made the drive comfortable and not awkward. We talked about normal things, she didnt try to push the car to me or ask about prices or try to oversell it. We talked numbers and working with the Pre-Owned sales department was very stress free. Overall i was very pleased with the service, dealership and just the overall atmosphere. It made purchasing a car fun not aggravating or stressful. I love my new car and will be back for future purchases! More
by MJSmith148
Employees Worked With
Danit Klovsky
August 26, 2012
Recently leased an Acura TLX and my experience with Melcom was super smooth and professional. He and the team in Ardmore made my leasing experience easy and worked with me to ensure I secured a price I Melcom was super smooth and professional. He and the team in Ardmore made my leasing experience easy and worked with me to ensure I secured a price I was comfortable with for the car and my trade-in value. On the day of delivery, the car was extremely clean and Melcom took the time to explain every feature. The paperwork process was easily understandable and quick. Top notch customer service and no pressure. Highly Recommend. More
by jamenda
July 05, 2012
The customer service at this location is possible the WORST I have ever experienced. They refused to replace the valve body under an extended warranty because they "could not replicate issue" of jerk WORST I have ever experienced. They refused to replace the valve body under an extended warranty because they "could not replicate issue" of jerky shifting when they only drove it for 7 miles at a time. They had inflated the price of a new radiator almost TWICE as much and then changed their mind after I got a second opinion who gave me book value for part and standard hours of labor. They recanted price and had no reasonably explanation for this inflation. The AC immediately did not work after I left the shop- I called to ask about the possiblility of them failing to add coolant. They said there was no way and to bring it back to check it out. They indicated a VISIBLE leak and that I needed a new fan and compressor for $1078 (after which I already paid $1200+) previous visit. I took the car to get a 2nd opinion who told me that they panel over the RADIATOR was missing two screws and in turn had damaged the AC. I called dealer to ask but they said they had no idea what I was talking about and that would never happen. On top of all of this, customr svc rep at the dealership, Vince, was agressive, mean inflated prices, and created a very tense situation when I was only concerned about the car being fixed. Sales Manager Neil was also "unable to help" and couldn't see how anything could have happened- there is no ACCOUNTABILITY for the service here. They are greedy and I believe they forgot to replace screws which accounted for the AC damage. My 2nd opinion told me the only way the plate could have lost screws is if they were not tighten properly or if they were just not put in at all. The only thing the Sales Manager Neil had to offer me was that "everyone loves Vince, I can't see how you could have a problem." REALLY? More
by kmsand84
Employees Worked With
Vince Paul
July 03, 2012
The Dealer that I worked with to get my brand new Jetta was tremendously helpful! Some dealers can be pushy but he was not. He just made it an overall great experience as a first time buyer. was tremendously helpful! Some dealers can be pushy but he was not. He just made it an overall great experience as a first time buyer. More
by alalbaugh
June 14, 2012
This was my second car that I leased from VW of Ardmore, and this time I went through Melcom. Let's just say that I consider myself a "difficult client", yet Melcom was extremely patient with me, making sur and this time I went through Melcom. Let's just say that I consider myself a "difficult client", yet Melcom was extremely patient with me, making sure that I got the EXACT car I wanted, for the price that fit my tight budget. Very professional dealership (not sleazy what-so-ever), and the selection is great. He was very quick to get back to me via email too, which is great so I could gather all the info I needed quickly so I could make a decision. Absolutely recommend! More
by 2012PassatSE
June 10, 2012
I went to Piazza to compare prices I got from the dealership I leased my first VW from. I was a return customer so thought I'd get the best price...that was so not the case! I went to Piazza and in l dealership I leased my first VW from. I was a return customer so thought I'd get the best price...that was so not the case! I went to Piazza and in less than 10 minutes Danit gave me a range of options that far surpassed the numbers I received from the first dealership. I told her I wanted to think about it because although I was looking to lease another Jetta the Passat numbers were impressive. She just said "Ok, here's my card so let me know if you have any questions". In 30 minutes I went back test drive the Passat. Danit was very knowledgeable about the car and VW. It was a nongame-playing experience...go see her! More
by tlawrence001
Employees Worked With
Danit Klovsky
May 28, 2012
I'm a car guy, and Danit was able to talk car better than any male salesman I've met. She is extremely knowledgeable, pleasant, and smart--we came with our toddler, and she made sure we received prompt atte any male salesman I've met. She is extremely knowledgeable, pleasant, and smart--we came with our toddler, and she made sure we received prompt attention. Additionally, one of the other salespeople came by and gifted a little VW Beetle toy car to our daughter. I would definitely recommend the dealership in general, but Danit in particular. More
by surfcowboy
Employees Worked With
Danit Klovsky, Danit Klovsky
May 02, 2012
Melcom was very helpful in suggesting that the car we were looking for was not necessarily a Jetta, but a Passat. And he was right. It had all the features we wanted, and the cost was very minimal over were looking for was not necessarily a Jetta, but a Passat. And he was right. It had all the features we wanted, and the cost was very minimal over the Jetta for all the extras we received in the Passat. And the drive is much better. Melcom was knowledgeable about all the features we inquired about, know exactly how to operate the navigation system, bluetooth devices, showed us exactly what was included in the satellite radio, and when to expect a call from sirius regarding a renewal package. On the day of pickup, I was working with very tight time constraints, and Melcom, the dealership, and everyone involved in my purchase worked above and beyond to make sure I was out in the timeframe I gave them. I would definitely consider Piazza Volkeswagon of Ardmore for my next vehicle purchase. More
by brucepricern
