Piazza Honda of Springfield

Inspection I was completely satisfied with all aspects of my visit. I was able to get an appointment at my convenience and the price was right.. I was completely satisfied with all aspects of my visit. I was able to get an appointment at my convenience and the price was right.. More

fast and convenient service My tire pressure warning light came on and I went to the Honda dealer. He was busy and said to bring back at 1:00 which I did. Also didn't know my c My tire pressure warning light came on and I went to the Honda dealer. He was busy and said to bring back at 1:00 which I did. Also didn't know my car was due for inspection so they took care of that as well. Great job, great service. Very happy!!! More

Most impressed with the salesmanship and overall courtesy. I know someone that purchased a car at Piazza and was very satisfied. John took his time and was very informative with each car. there was no aggres I know someone that purchased a car at Piazza and was very satisfied. John took his time and was very informative with each car. there was no aggressiveness to purchase a certain car. Mike who handled the financial end of the deal, couldn't be nicer. This is how a Dealership should run. they strive to keep you a lifetime customer and I think I've found my dealership, I will be back next time I need a car. I love my Honda and I know I have a very dependable car. More

Typical Old School Techniques. I was interested in lease information for a Honda Accord. I am very knowledgeable in the leasing process. When I asked for ALL of the leasing numbers I was interested in lease information for a Honda Accord. I am very knowledgeable in the leasing process. When I asked for ALL of the leasing numbers and information I was told they would not provide that for me. How can I make a proper buying decision when I can't get the correct and honest information. I can't. Is Piazza Honda of Springfield trying to deceive me? Probably not, just prophet from me. That's ok, but sometimes when push comes to shove you have to give it up to sell a car. American Honda has some lease specials going on at the moment, why not at least quote that. The answer, greed. I will not recommend Piazza Honda of Springfield. Their tactics are Old School and Unappealing. I in fact I will tell of my negative experience as often as possible, and definitely not recommend Piazza Honda of Springfield...We can guess what the Managers are saying, we don't need or want to do business with a xxxxxx like that. The truth is, if you don't want to participate in today's business world and practices you shouldn't be in business. More

Very Positive This was my first time at Piazza because I recently moved to the area and I will continue to bring my car here for service. Great customer service a This was my first time at Piazza because I recently moved to the area and I will continue to bring my car here for service. Great customer service and very thorough! More

Friendly cooperative staff. A no hassle experience at Piazza Honda service department, met by a smiling receptionist and who handled paperwork. Used the Express Service departme A no hassle experience at Piazza Honda service department, met by a smiling receptionist and who handled paperwork. Used the Express Service department and was in and out of their in 20 minutes. Will continue to use them in the future More

Outstanding service and customer care Excellent service and customer care. I have been to other Honda dealerships and never feel the same. I went in for the airbag recall and was given a r Excellent service and customer care. I have been to other Honda dealerships and never feel the same. I went in for the airbag recall and was given a rental to use until the part became available. Once it did (just over a month), my car was safely towed from my garage to the dealership and was ready to be picked up that same day. More

Professional excellence I traded in my 2009 Pilot for a 2013 Pilot 3 years ago, and will continue to do business with Piazza Honda of Springfield in the future. Why? Because I traded in my 2009 Pilot for a 2013 Pilot 3 years ago, and will continue to do business with Piazza Honda of Springfield in the future. Why? Because I have the utmost confidence in their ability to provide high quality service. I have never been disappointed by them. John Fitzgerald is a pleasant, friendly service representative who went out of his way to make certain that I received timely and efficient service. More

Brake work Brakes were feeling odd on my 2012 Pilot. Within 1 1/2 hours they diagnosed and repaired the problem, plus changed my oil and readied my Pilot for upc Brakes were feeling odd on my 2012 Pilot. Within 1 1/2 hours they diagnosed and repaired the problem, plus changed my oil and readied my Pilot for upcoming summer travels. More

The Unexpected !!!!!!! My low pressure tire light was on, so I stopped at the dealership to check it out...My new vehicle only has 1, 500 miles on it....so I just thought th My low pressure tire light was on, so I stopped at the dealership to check it out...My new vehicle only has 1, 500 miles on it....so I just thought they would put air in all four tires...To my surprise, they went beyond that and checked out all the tires and to my surprise , I had a big Nail in the tire.....WOW !!! Never expected that......I am so glad that I didn't put air in the tires myself, cause I wouldn't have looked for anything else...They deal with the unexpected everyday...What experience!!!!! That made my day!!! I learned a lesson even at 63 yrs old....NEVER ASSUME, LOL The Service writer John Fitzgerald stated they get at least 4 customers a day with nails in their tires....Something I never assumed...Bob Walsh, Ridley Park, Pa.. More