Piazza Honda of Springfield

Exceptional Service Mike Johnston was wonderful!! My best experience leasing a car EVER!! Mike was able to put the deal together efficiently via texts and emails, and whe Mike Johnston was wonderful!! My best experience leasing a car EVER!! Mike was able to put the deal together efficiently via texts and emails, and when I arrived to pick up the car and sign the lease, the car was ready and I was on my way in 45 minutes!!! Exceptional service!! More

Poor customer service After driving 30 min to get to piazza Honda of Springfield to look at a pre owned Toyota RAV4a man walks up to us in the lot and asks were we meeting After driving 30 min to get to piazza Honda of Springfield to look at a pre owned Toyota RAV4a man walks up to us in the lot and asks were we meeting with someone. I let him know I spoke to someone over the phone but I wasn’t sure of his name. So he said okay well let me see if this car is even sold. As we walking into the building my mother in law says to me well if it’s sold we can go look at the Toyota dealer up the street. The sales man stops and holds the door and says “well do you even want to go in ?” So I said no of course I do. We get in and he says okay the car isn’t sold lucky for you. So as we walk outside I said sir I didn’t even get your name he said DAVID . We go on the test drive and it was HORRIBLE he didn’t talk once about the car And when I asked anything he says I’ll show you the carfax. So I figured well maybe it’s because he’s a Honda salesman’s and not Toyota so no biggie. After we get back I said okay well I’m ready to talk numbers. We sit at his desk and he hands us the carfax and says here you can read it. While we look over it he doesn’t explain anything and sits there on his cell phone !! So I look at him and once again I say okay well I’m ready to talk numbers. He says the listing price is 25,490 where do you guys want to be at? I said we honestly want to be between 22-23 he says very rudely so where did you guys come up with these numbers ? I explain to him I’ve done research and I think it’s a far price. So he says okay I’m going to make his easy for you. Puts his papers away in the folder walks away to speak with his manager. Walks back and says no that’s the price. So we said okay well I guess we have to keep looking so he says okay bye and walks away !!! No here’s my card, handshake, here’s another price, Can I show you something else, here’s why we are priced NOTHING!!!! So I asked to speak to his manager Matt. Vance who also only apologized but DID NOT offer ANY business card or said let’s try to work anything out !!!!! Worst experience of my life !!!! They seen two young kids trying to buy a car and they totally figured we didn’t have money so they gave us no chance. Do not waste your time here !!! Honest review More

Purchase Frank Crinite is wonderful! I’ve been through many cars with him, and he always helps me out. I highly recommend Frank to anyone looking for a car! Frank Crinite is wonderful! I’ve been through many cars with him, and he always helps me out. I highly recommend Frank to anyone looking for a car! More

Incredible sales professional, great dealer. I worked with Frank Crinite, and it was the most effortless transaction I have ever had. Frank gave me a great price on a 2018 Pilot. The deal was s I worked with Frank Crinite, and it was the most effortless transaction I have ever had. Frank gave me a great price on a 2018 Pilot. The deal was so good it was hard to believe and no need to haggle. Everything was as he said and I just went in and signed the papers. Frank’s demeanor and personality is just amazing, he was made to deal with people, so genuine.. After the sale he spent 30 minutes going through all the tech with my wife and gave us his personal cell if we had questions in the future. I’ll never go to another dealer for a Honda. We also sat with Damian Cappochione in finance. He was also as nice as can be and had casual and funny conversation with us as he prepared the documents. Another incredibly personable professional. He did not try the hard sell for extras, we agreed on an extended warranty at a fair price which I wanted due to all the crazy tech in the car. A great overall experience. More

Great Experience This was our third Honda purchase. Every time we go it’s always a great experience. Frank worked diligently with us to get us want we wanted within ou This was our third Honda purchase. Every time we go it’s always a great experience. Frank worked diligently with us to get us want we wanted within our budget. He was very easy to get in touch with and answered any questions we had right away, even on his days off. He was kind and considerate and I would recommend him to anyone looking to buy a Honda. More

Great Service This was my first time buying a car and I had no idea what i was doing. Carlos, who was the representative helping me, was beyond patient. He spent a This was my first time buying a car and I had no idea what i was doing. Carlos, who was the representative helping me, was beyond patient. He spent a couple hours with me going over all the options and pricing. I left to go look at other dealerships but came back due to the price of the car and the exceptional support i received from the staff. More

New Honda CR-V What a great car-buying experience at Piazza in Springfield! I came in on a busy day during Presidents‘ Day weekend. Frank was a huge help getting me What a great car-buying experience at Piazza in Springfield! I came in on a busy day during Presidents‘ Day weekend. Frank was a huge help getting me right into a car to test drive and giving me any information I would need to make an informed decision. The purchase process was streamlined so that it was quick and efficient. I was very impressed from start to finish, and most importantly, I love my new car! More

Great, easy car buying experience It was a positive and no hassle experience. We received very friendly service throughout the whole process and all of our questions were answered thor It was a positive and no hassle experience. We received very friendly service throughout the whole process and all of our questions were answered thoroughly. More

Mr.Bill was a amazing sales man and an amazing person Mr.Bill was very attentive and in tune to our needs with the physical car and our budget. He was both a gentleman and a superior salesman without bein Mr.Bill was very attentive and in tune to our needs with the physical car and our budget. He was both a gentleman and a superior salesman without being pushy. He was by our side through out the whole process from selecting the right car to the financing to explaining how each gadget on the car worked. I know that me and my boys are going to love this car and will only work with Mr. Bill for our future car purchase needs as well as the rest of my friends and family. Once again thank you Mr. Bill for making this a pleasant experience More

Another accord Bill helped me with the purchase of my new accord. He was friendly and helpful. I wasn’t sure with make I wanted, used Pilot, new CRV or a new accord. Bill helped me with the purchase of my new accord. He was friendly and helpful. I wasn’t sure with make I wanted, used Pilot, new CRV or a new accord. He was willing to take me out for a test drive in each vehicle. More