Piazza Honda of Springfield

Least efficient place ever - But great Body Shop Work I had to go to Honda 4 times in one month because of the lack of efficiency and complete uselessness of calling anyone at Piazza Honda. First, my batt I had to go to Honda 4 times in one month because of the lack of efficiency and complete uselessness of calling anyone at Piazza Honda. First, my battery died. I arrived to get it replaced and everyone was amazing. I felt really great about the experience. Because my car also needed to be inspected, I asked for an inspection - knowing I would not pass that day because of the new battery and emissions test. I was told after waiting an hour that I would need my brake pads replaced. Great! I went to Honda for the second time, the next week to get my brake pads replaced. After happily working for my job in the waiting room for three hours while this got completed, I was told AGAIN that I would fail inspection because a crack in my lens was not fixed and my cracked bumper needed to be replaced. Why this wasn't told to me after the first inspection - I TRULY have no idea. AND HERE is where everything goes to complete shit and I will never come to Piazza again. I left with no inspection sticker while the parts for my bumper were ordered - all of this, still fine but really annoying considering now I have spent 4+ hours of my life at Piazza. I really hope you can look up my call records because that's where this really gets FUN! I called the body shop to ask how long this replacement would take to which I heard back "I dunno, a few days." And then I received a phone call on a Thursday that my parts were in. I called the service center 3-4 times after that to ask questions. 1. Do you give loaner cars? 2. If so can I get one because I live in Philadelphia and CAME to Piazza because I thought it would be a great experience. 3. How long will this all take? 4. Do you give loaner cars? I need to set up a ride for myself to get home! Each time, I left a message with someone and was told I would be called back. Nope. No information. Sent from service center, to advisor, left messages, and never received information at all. EVEN STILL, I brought my car to the body shop NOW PAST my inspection due date. As I handed in my car I finally got information: No we don't offer loaners & this will take 3 business days. So, annoyed as I am now stranded in Springfield, I asked that WHEN I PICK UP THIS CAR it will be PASSED inspection and I will drive it off the lot with inspection stickers. I was reassured that yes this will happen for me given that now I have given $2,000 in 3 weeks time and this is all completely insane because it's impossible to communicate with ANYONE in this "large place." - someone who took one of my many messages said "This is a large place, bare with us." When I arrived, BELIEVE IT OR NOT, my car had not been inspected. SHOCKING! and SO, I sit again in the waiting room for ANOTHER HOUR to get my car inspected for the third time. Sensing my frustrations, a few people at the service desk tried to be kind to me about the ridiculous expense of the bumper. Which, by the way, is the absolute least of my problems. Jon at the body shop made my car look brand new, the work was faster than I expected, his customer service was TRULY amazing, and he was almost as frustrated as me when my car still was not inspected. He was insanely helpful, and you can PLEASE TELL HIM Sam Florio says he is the only reason I would ever come back to Piazza Honda. I even considered calling his boss to share this so I really hope you let him know he is not as useless as everyone else. 600 words later I feel like it's important to mention I am 27 years old. That's probably not your normal age of someone who writes snotty and obnoxious reviews, and I just want to say I am damn proud of my millennial self for telling you all you can suck it and you are not efficient AT ALL. It's impossible to contact anyone and ask questions, and I left literally THRILLED TO WRITE THIS REVIEW. Even after sitting on it for 24 hours, I am still just as annoyed, frustrated, and excited to tell EVERYONE who is in the service center that they are probably all very kind people, but truly don't value you the customer or their time, only getting their job done and checking things off a list. Jon is awesome - make sure her knows it. More

Gary is awesome every time I go into the express service, I am always greeted kindly by Gary. It’s very nice to see someone that loves their job so much. I’ve been to every time I go into the express service, I am always greeted kindly by Gary. It’s very nice to see someone that loves their job so much. I’ve been to this location a handful of times in the past two years, and he’s always very pleasant and helpful. Thank you Gary for making it such an easy choice to always take my car to you for service! Katelyn More

GREAT EXPERIENCE Everything was great from the moment I called to make the appointment right up to the day of service and the service it self. Very efficient start to Everything was great from the moment I called to make the appointment right up to the day of service and the service it self. Very efficient start to finish. More

Service adviser was courteous. New CR-V had bad battery and it was replaced without any charge. However, car was not finished same day to install top rails adviser was courteous. New CR-V had bad battery and it was replaced without any charge. However, car was not finished same day to install top rails and Zurich Shield application as promised. More

Bought new 2019 CR-V Ethan Was though courteous but requires to pick up more sales etiquettees and lessons. Though we liked color of CR-V that he showed us first but we w Ethan Was though courteous but requires to pick up more sales etiquettees and lessons. Though we liked color of CR-V that he showed us first but we wanted see other colors that were available before making final decision and he did not show us other colors. More

Lease end vehicle inspection Had to go to dealership to get end of lease inspection, because SGS inspection couldn't or wouldn't make an appointment. Frank took care of it. Had s Had to go to dealership to get end of lease inspection, because SGS inspection couldn't or wouldn't make an appointment. Frank took care of it. Had someone there check vehicle over whil I was there. More

Easy, no hassle car buying experience David was a great help start to finish. He helped is get the car that we wanted. I would recommend Piazza for anyone looking for a new car. David was a great help start to finish. He helped is get the car that we wanted. I would recommend Piazza for anyone looking for a new car. More

Express service Once I figured out how to use express service, after calling, it was very efficient and quick. The service person at the desk was very friendly and he Once I figured out how to use express service, after calling, it was very efficient and quick. The service person at the desk was very friendly and helpful More

Oil change and more The Express Service Department at Piazza Honda-Springfield is very friendly, professional an efficient. I went I for a routine oil changed and the tec The Express Service Department at Piazza Honda-Springfield is very friendly, professional an efficient. I went I for a routine oil changed and the techs discovered my battery was low on power. It was under warranty and replaced at no charged. Additionally, the differential fluid needed to be changed. I am grateful for the attention my car received when I thought I only needed an oil change. Thanks Express Service Department!!! More

Why have appointments if you can’t get the work done? I had a recall notice and called to make an appointment for service. Piazza said they couldn’t fit me in for a week. I made the appointment and came I had a recall notice and called to make an appointment for service. Piazza said they couldn’t fit me in for a week. I made the appointment and came in at 9:30. Was told it would be done by 11:30. Came back to pick up the car and had to wait an hour. I thought they’d at least vacuum out my car, like Ford or Subaru dealerships do, but they didn’t. I just bought this Honda 8 months ago, but so far I’m not impressed with the service More