Piazza Acura of West Chester - Service Center

Being a procrastinator I Waited until the last minute to get my car inspected and serviced. I also had some maintainence work that need to be done. Bill was very accomdating in getting me an appointment. Up get my car inspected and serviced. I also had some maintainence work that need to be done. Bill was very accomdating in getting me an appointment. Upon arrival I pulled right in and was greeted by a smile by the young man in the service department who opened my door and directed me to the desk. Bill proceeded to evaluate all of my concerns to make sure they were addressed during my visit. He was very friendly even though it was almost closing time . Upon pick up he greeted me with a smile and walke me to check out and was happy to explain my charges. The young lady behind the cashier desk was equally as nice. I did not buy my car here due to price but as another dealership. It is worth it to me to forfeit all of their coupons for service to visit this dealership. The level of customer service that Bill all the way to the young boy who opened my door has never been displayed anywhere else. I am happy to say I will continue to do all of my maintainence on my 2009 MDX at this location . They are a wonderful example of how to treat customers to retain them as life long owners of Acura cars. Thank you Cheryl Cox Vice President of Sales DermaMed Solutions LLC 610-324-4104 More

Always an easy experience. Staff is friendly, and you Always an easy experience. Staff is friendly, and you always know where things stand. There are no surprises. Check in and check out is quite s Always an easy experience. Staff is friendly, and you always know where things stand. There are no surprises. Check in and check out is quite seamless More

I went in on a busy Saturday. They said it would take 1 1/2 hours for the services. I hardly had enough time to enjoy the Starbucks coffee and visit the showroom, when the car was completed (within 1 hour 1/2 hours for the services. I hardly had enough time to enjoy the Starbucks coffee and visit the showroom, when the car was completed (within 1 hour). The manager also told me that the battery was registering weak, so they changed it out under warranty. That is looking out for the customer. I love my car (TSX)and the dealership. The salesman, Rob, always remembers me too and is quick to say hello. More

First time having service done tere, everything went very well. I was in and out of there in less than an hour, just like they had promised I would be. well. I was in and out of there in less than an hour, just like they had promised I would be. More

I just bought a new Acura 2013 RDX and brought back in for a few accessories to be added. From the moment I drove up to the service area until everything was completed, I felt as though I was the most im for a few accessories to be added. From the moment I drove up to the service area until everything was completed, I felt as though I was the most important customer they had ever had! The door to the service office was held open and I was greeted, paperwork was completed quickly, a new and very clean rental was brought around for me to use for the day, my briefcase and other items were loaded into the rental for me, it was very quick, friendly,I was not out in the elements, and my return to pick up my finished vehicle was done the same way, quick, efficient and friendly. I am very happy that we chose this dealership for our new car and ongoing business. More

Easy in and easy out. Less than 5 steps from drop off to service writer. Another 5 steps to waiting area. Comfortable waiting area with Starbucks coffee! Dosen't get any better than that. service writer. Another 5 steps to waiting area. Comfortable waiting area with Starbucks coffee! Dosen't get any better than that. More

Very happy with the speed of service and friendliness. Have to admit that driver side seat trim was dirty after service- maybe due to service tech shoes? Had to scrub at home and would not all come off Have to admit that driver side seat trim was dirty after service- maybe due to service tech shoes? Had to scrub at home and would not all come off More

Overall, I was really impressed with the entire process that Piazza Acura of West Chester implements. From beginning to end, the process is essentially hassle-free, which is a huge plus when dealing with c that Piazza Acura of West Chester implements. From beginning to end, the process is essentially hassle-free, which is a huge plus when dealing with car dealerships. A quick email to Marie, and she set up my appointment to fix a recall and scheduled me for a loaner vehicle. Upon arriving the morning of my appointment (with my 2-year old daughter), I pulled up into the covered bay and unloaded my vehicle. The paperwork was ready to go, and after a few quick signatures, my vehicle was pulled away and within minutes, the loaner car was pulled up to the same spot. I put all of my belongings into the vehicle and was on my way. I received a call when the vehicle was ready and they also provided a multi-point inspection. They found a few issues that should be addressed and provided an estimated cost to resolve. The return process was just as simple. I really appreciate this type of attention to detail. Thanks for making this experience a positive one. More

I had to take my car in for service due to the oil pressure light being faulty. They got me in and then gave me a loaner for the day. Worked out well. pressure light being faulty. They got me in and then gave me a loaner for the day. Worked out well. More

I visited the dealership for the first oil change on my TL because it was free. I used the express and was quickly on my way. My TL was in for some touchup/warranty right after I bought it. It was a sc TL because it was free. I used the express and was quickly on my way. My TL was in for some touchup/warranty right after I bought it. It was a scheduled appt and they didn't have a loaner car as promised and didn't seem to pleased that they had to give me a car off their used lot instead. I'm still waiting for the bottle of touch up paint they promised me when I bought it 3 months ago. More