Piazza Acura of West Chester - Service Center

My 2005 TSX timing chain had skipped a couple of teeth while traveling out of town rendering my car helpless. I had it towed to a local dealership who provided me with an expensive repair option. Sens while traveling out of town rendering my car helpless. I had it towed to a local dealership who provided me with an expensive repair option. Sensing that the dealer recognized that I was from out of town and possibly taking advantage of that fact, I opted to have the my car towed to Piazza Acura of West Chester, PA where I had originally purchased the vehicle. Although I used an alternative towing solution to get the vehicle to Piazza, everyone at Piazza that I dealt with went out of their way to assist me in getting my vehicle up them. Upon arrival, I was immediately alerted that the vehicle had arrived and that every effort to look into the situation would be done shortly - even though the Christmas holidays were in full swing. Long story short, Piazza technicians confirmed what the other dealer had told me was wrong with my vehicle, but offered a more reasonable estimate to make the repairs. Most importantly, I continued to maintain a sense of trust with what Stuart and the technicians had conveyed to me. All repairs were completed on time and within the original estimate - exceeding all of my expectations. In addition to the immediate repair situation, I had an 'unusual noise' coming from underneath the hood whenever I made a sharp right-hand turn. It suddenly appeared when a local tire installer replaced my tires. I never told Piazza about the noise, but Piazza must have notice the rubbing sound and fixed that as well. All-in-all, the service and attention to detail by the Piazza dealership is the only reason why I continue to buy our cars from them and to have them serviced (if need be). More

Came in for oil change and discovered front brake pads and rotors were in need of replacement. They were able to perform the work promptly and Stuart gave me the 10% discount even though I didn't have the and rotors were in need of replacement. They were able to perform the work promptly and Stuart gave me the 10% discount even though I didn't have the internet discount coupon with me. More

In and out in 45 minutes. Nice experience, friendly staff, coffee while you wait. Received a coupon for a car wash. Nice touch as it was too cold to wash staff, coffee while you wait. Received a coupon for a car wash. Nice touch as it was too cold to wash More

I brought my MDX to the dealer for state inspection. They completed the inspection quickly and efficiently, as well as proactively performing a routine update that was recommended by Acura. Everything They completed the inspection quickly and efficiently, as well as proactively performing a routine update that was recommended by Acura. Everything was completed within the timeframe that they quoted when I made the appointment. I was very pleased with the courtesy and efficiency of the dealership. More

Piazza Acura provided good service and had a friendly staff. Getting a loaner was very helpful and the turnaround time was also good. Highly recommend to others. staff. Getting a loaner was very helpful and the turnaround time was also good. Highly recommend to others. More

All service issues were addressed in a timely and complete manner. Marie was very professional and a pleasure to deal with. We were running late and she was very accomodating. complete manner. Marie was very professional and a pleasure to deal with. We were running late and she was very accomodating. More

My power window broke on the way to work. I was freezing with the window open. I drove to the dealership and asked if they could help me. They were very professional and caring. I had never been to the dea with the window open. I drove to the dealership and asked if they could help me. They were very professional and caring. I had never been to the dealership before. They immediately took my info, diagnosed the problem, and had the repair completed within an hour and a half. I was able to get to work and continue with my day. I feel that Stuart went above and beyond in taking care of everything for me. More

I have been doing business with Piazza Acura of West Chester since it opened. At the beginning I was impressed with all aspects of the service and since then, it has continued to get better. I pu Chester since it opened. At the beginning I was impressed with all aspects of the service and since then, it has continued to get better. I purchased my latest Acura in 2011 specifically because of the service experience I had received in the past; specifically, the quality of the work, the adherence to the schedule and estimate and the overall professionalism of the organization. Lee Mang has been especially helpful throughout. During their service, Steve Herskovitz did an excellent job in keeping me informed of work scope, cost and schedule. Maria was pleasant and professional throughout. Overall, another satisfying experience. Dan Kennedy More

I have dealt with this dealership for over 20 years. Excellent service. Excellent products. People are cordial and friendly. Honest folks who put the customer first. Excellent service. Excellent products. People are cordial and friendly. Honest folks who put the customer first. More

Excellent service. Prices are generally higher at dealerships but Piazza Acura offers coupons on their website. Staff is always friendly and explains the services that were performed. dealerships but Piazza Acura offers coupons on their website. Staff is always friendly and explains the services that were performed. More